31 West

FEBRUARY 23, 2023

Their main purpose is to help customers interact with products and services, provide useful information, and assist in sales or technical issues (among others). To solve these problems, many companies use outsourced IT help desk services to provide the necessary technical support to employees and customers.

Call Center 130

Call Center Customer Service Research Jobbing 130

Everest Group

NOVEMBER 17, 2022

2023 Outsourcing Planning - Preparing for Work Model and Pricing Changes in a Looming Recession. The service delivery industry moved to a work from home model, then to hybrid, and now in many cases, is returning to the office. Participation is limited to enterprise leaders (no service providers). Virtual Roundtable.

Outsourcing 130

Outsourcing Sourcing Regulations Collaborations 130

Everest Group

AUGUST 9, 2023

With its high-quality talent, state-of-the-art infrastructure for delivering advanced technological services, and strong government support, Hyderabad has ascended as a top global services destination. But does Hyderabad have what it takes to surpass Bangalore as the foremost global services destination in the future?

Pharmaceuticals 130

Pharmaceuticals Service Robotics Process Automation Government 130

Everest Group

APRIL 26, 2024

According to the Talent Readiness for Next-generation IT Services PEAK Matrix ® Assessment 2023, IT service providers reported the lack of project-ready resources as a critical barrier in building a future-ready workforce. Developing a robust framework to evaluate and identify gaps in workforce project readiness is crucial.

Jobbing 162

Jobbing Sourcing Design Service 162

McKinsey & Company

MAY 5, 2023

Nearly a third of surveyed nurses still report an intent to leave their current jobs. Will hospitals’ efforts bend the curve?

Jobbing 141

Jobbing Healthcare Service 141

Everest Group

MAY 31, 2023

Employee and job candidates’ perceptions of an employer’s brand can significantly impact talent acquisition and retention. Brand perception can positively or negatively impact the GBS employees who provide services to the broader company. Why GBS brand perception matters? GBS organizations are only as good as the talent they possess.

Global Business Services 130

Global Business Services Advisory Research Jobbing 130

Everest Group

OCTOBER 27, 2021

Following a year of stagnation in 2020 (declining 3%), the market for Vendor Management Systems (VMSs) is expected to bounce back and grow at a faster pace (approximately 7 to 11% by 2023) than in pre-COVID times, according to Everest Group. Engineers/IT and blue-collar job roles together account for more than 70% of market share.

Marketing 130

Marketing Management Sourcing Accounting 130

31 West

SEPTEMBER 22, 2022

For global organizations, a local service team can prove to be inefficient. You can run into issues like inconsistent levels of service quality, long resolution times, and cost concerns. So, how do you provide support to users present at different geographical locations while consistently meeting service metrics ? Objectives.

Service 130

Service Outsourcing Automation Flexibility 130

31 West

JULY 19, 2024

They are more likely to return for future purchases and advise your products or services to others. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back. Customer expectations are constantly changing.

Service 130

Service Customer Service Sales Out-Tasking 130

Everest Group

MAY 14, 2024

The specific focus is on locations with small colleges but limited job opportunities. The other two supports leverage best-in-class technology for efficient service delivery and workforce skill enhancement, contributing to its operational success. Let’s explore each of these aspects further.

Impact Sourcing 162

Impact Sourcing Sourcing E-Commerce Jobbing 162

Hyland

NOVEMBER 21, 2022

Hyland customers’ top technology priorities for 2023. Achieve your 2023 goals. Most organizations are in the thick of finalizing their 2023 plans, which means — hopefully — they’ve spent a good deal of time listening to team members and pinpointing exactly what the must-accomplish projects are. Let’s dig in.

Robotics Process Automation 95

Robotics Process Automation Cybersecurity Automation Accounting 95

Everest Group

NOVEMBER 9, 2023

Participation is limited to enterprise leaders (no service providers). I consent to the use of the Personal Data I provide for the provision of information relating to Everest Group's goods and services. Δ Attendees should be prepared to share their experiences and be willing to engage in discourse.

Banking 130

Banking Marketing Service Human Resources 130

Everest Group

AUGUST 23, 2023

Virtual Roundtable Supplier Diversity and Outsourced Services Spend: Advance Your Sourcing Strategy with Diverse Suppliers August 23, 2023 | 8:00 AM PT | 11:00 AM ET Supplier diversity has evolved into a global strategic business imperative that can drive innovation and yield meaningful impact.

Sourcing 130

Sourcing Outsourcing Service Collaborations 130

Everest Group

SEPTEMBER 27, 2024

UK Contingent Talent and Strategic Solutions PEAK Matrix® Assessment – IT and Business and Professionals In 2023, the UK contingent talent and strategic solutions market faced challenges shaped by a complex mix of economic, political, and global factors. Additionally, stagnant productivity further weakened the talent market.

Impact Sourcing 130

Impact Sourcing Marketing Government Jobbing 130

Everest Group

AUGUST 25, 2023

This mature delivery hub for nearshore IT services still has much to offer but will have to overcome key obstacles to regain its appeal among international technology professionals. Ireland has been a popular location for global companies looking to offer IT service delivery to nearshore Europe.

Nearshoring 130

Nearshoring Jobbing Government Global Business Services 130

31 West

SEPTEMBER 20, 2023

Consisting of dozens of exciting features and excellent platform support, OneDrive has become a leading cloud storage service. In this detailed OneDrive guide, we will be sharing everything you should know about Microsoft’s storage service and how it outperforms Google Drive and other competitors. Let’s begin. OneDrive Not Syncing?

Accounting 130

Accounting Right-Sizing Collaborations Cybersecurity 130

Everest Group

SEPTEMBER 12, 2023

Participation is limited to enterprise leaders (no service providers). I consent to the use of the Personal Data I provide for the provision of information relating to Everest Group's goods and services. Δ Attendees should be prepared to share their experiences and be willing to engage in discourse.

Analytics 189

Analytics Healthcare Research Jobbing 189

Everest Group

JUNE 12, 2023

Learn More Event details: Masterclass: Bridge the Employability Gap through Impact Sourcing June 27, 2023 11:00 am – 01:00 pm IST Learn how impact sourcing creates economic empowerment, social inclusion, and skill development by providing job opportunities and training to marginalized communities.

Impact Sourcing 130

Impact Sourcing Reduced Costs Sourcing Jobbing 130

Everest Group

SEPTEMBER 14, 2023

Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog. For employees and job seekers, perception is reality. How current and potential employees view the organization’s brand is critical to business success.

Collaborations 162

Collaborations Global Business Services Out-Tasking Flexibility 162

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. In fact, cost pressure was ranked as the number one business challenge in our annual key issues survey for 2023.

Shared Services 130

Shared Services Streamline Operations Global Business Services Offshoring 130

IBM Services

DECEMBER 14, 2023

As it has become tradition , the team creating the looks back and shares the personal highlights of the year 2023. Now, on to our personal highlights of 2023… Frederic AI – Last year in December, the buzz surrounding AI was palpable. Its goal is to advance open, safe and responsible AI. Quite fascinating.

Engineering 70

Engineering Accounting Automation Software 70

Everest Group

MARCH 1, 2023

Some functions like job screening, content development, and job pricing will see a greater impact than other roles, as illustrated below: Current mapping of ChatGPT and similar AI across the talent management value chain Where can ChatGPT replace human involvement in the near and long term?

Marketing 130

Marketing Co-Sourcing Content Writing Finance 130

Everest Group

DECEMBER 12, 2024

These platforms are leveraging AI and automation to build robust talent pipelines, serving both active and passive job seekers, ensuring a steady flow of skilled candidates for current and future needs. LEARN MORE ABOUT Top Service Providers

Insurance 130

Insurance Marketing Automation Flexibility 130

Simplr

JUNE 5, 2023

[ Updated: June 5, 202 3] Training and onboarding of customer service staff can be costly and time-consuming. Can you reduce customer service costs without sacrificing the quality of your customer’s experience? Is customer service a cost center? Customer service has transformed from a cost center to a revenue driver.

Customer Service 98

Customer Service Efficiency Call Center Service 98

Everest Group

APRIL 13, 2023

Local Networking Event Everest Group’s PEAK Happy Hour in DFW April 13, 2023 5 p.m. - This invitation-only event will be held on Thursday, April 13, 2023, from 5 p.m. I consent to the use of Personal Data I provide for the provision of information relating to Everest Group's goods and services. Δ

Jobbing 130

Jobbing Management Service 130

Everest Group

OCTOBER 20, 2022

Insurance global business services (GBS) organizations are heavily leveraging the GBS model to deliver innovative capabilities and build competencies that help drive enterprise-wide change and automation. However, many are still viewed as scaled, low-cost service delivery organizations lacking in integrated IT and operations abilities.

Insurance 130

Insurance Global Business Services Collaborations Jobbing 130

Everest Group

MARCH 17, 2023

My eyes were fully opened to the transformative impact social organizations can have on rural populations as a first-time attendee to Development Dialogue 2023, an international gathering of diverse sectors with the common purpose of creating sustainable solutions , organized by the Deshpande Foundation in Hubli, Karnataka, India.

Impact Sourcing 130

Impact Sourcing Sourcing BPO Government 130

3Pillar Global

DECEMBER 18, 2023

For some examples of how this is already happening within the information services sector, take a look at these three examples. Thomson Reuters acquisition of Casetext In August 2023, Thomson Reuters acquired Casetext , an AI technology company focusing on tools to help legal professionals.

Service 97

Service Supply Chain Management Out-Tasking Analytics 97

Premier BPO

AUGUST 30, 2024

With all the noise surrounding the recent layoffs, particularly in the tech sector , and the growing threat of AI in replacing jobs under the prevailing labor market dynamics. 2 This challenge is more pronounced in the healthcare, transportation, accommodation, and food services sectors.

Offshoring 130

Offshoring Co-Sourcing Labor Costs Outsourcing 130

Everest Group

FEBRUARY 24, 2023

It is no secret that when buyers evaluate proposals for IT and BPO work in a managed services model, they consider various criteria such as provider capabilities, cultural alignment, pricing, etc. Example 2 : A leading BPO service provider was in the middle of its managed BPO services contract with a large UK-based client.

BPO 130

BPO Services Contracting Outsourcing Manufacturing 130

Everest Group

APRIL 16, 2024

Operational repercussions The uncertainty surrounding dollarization’s impact in Argentina may lead global companies to postpone investments until the dust settles, potentially stalling short-term economic growth and job creation. At that time, this salary translated to over US$2,000.

Banking 162

Banking Government Jobbing Risk Management 162

Zinnov

DECEMBER 7, 2023

The year 2023 has been characterized by continued macroeconomic headwinds, geopolitical tensions, and ever-shifting workforce priorities. But this recruitment overdrive further fanned attrition embers as job hopping continued. However, ER&D attrition remained elevated as digital skills continued to be in high demand.

Jobbing 64

Jobbing Retail Offshoring Software 64

Magellan Solutions

SEPTEMBER 6, 2023

Instead, it’s a powerhouse tool transforming the service provision game. This means you can easily add Jasper to your customer service team and improve things for your customers. Microsoft platforms and services, such as Bing Search and Microsoft Teams, can incorporate Bing AI. Why the AI frenzy? Reach out to us today.

Out-Tasking 98

Out-Tasking Call Center Analytics Outsourcing 98

Groove Technology

MAY 19, 2024

Sustained Growth of the IT Industry Since the early 1990s, the Philippines has been recognized as a provider of high-quality information technology services. In 2023, the FBI reported a record loss of $12.5 In 2023, the FBI reported a record loss of $12.5 billion due to internet crime. billion due to internet crime.

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Offshoring 130

Magellan Solutions

NOVEMBER 7, 2022

Insurance Back Office Support Tasks for 2023. Luckily, most insurance agency outsourcing firms support document scanning and conversion services. They can even provide you with people that would and can focus on that job alone. CUSTOMER SERVICE SUPPORT . This type of service is usually around the clock.

Insurance 75

Insurance Outsourcing Out-Tasking Offshoring 75

Magellan Solutions

NOVEMBER 10, 2023

Philippine BPO Statistics 2023 As other countries face economic challenges and companies tighten their budgets, the outsourcing industry in the Philippines is expected to thrive. billion in revenue by 2023, experiencing a significant increase from the previous year. billion in total investment pledges from January to September 2023.

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

Zinnov

DECEMBER 12, 2023

Amidst these ambitions, the year 2023 unfolded with heightened challenges driven by geopolitical tensions, macroeconomic headwinds, shifting workforce priorities, and more. A noteworthy indicator of this growth trajectory is the addition of 21 new offshore centers or GCCs in just Q3 2023.

Sales 72

Sales Marketing Offshoring Analytics 72