31 West

MARCH 6, 2023

If your organization finds delivering a positive user experience a challenge, there are customer service solutions like Jira and BMC Helix ITSM available. These solutions help implement ITSM practices, centralize the workspace for your internal or outsourced IT help desk , and improve efficiency with collaboration tools and integrations.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

Everest Group

OCTOBER 7, 2023

Cost reduction has once again become the foremost reason for outsourcing, along with the pursuit of operational efficiency to achieve improved business results. Additionally, there have also been delays in decision making from key enterprise leaders for handing out transformational projects.

Insurance 64

Insurance Human Resources Payroll Outsourcing 64

Everest Group

AUGUST 9, 2023

Task Mining Products PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we examine 19 task mining technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

Automation 52

Automation Managed Services Analytics Research 52

Everest Group

NOVEMBER 30, 2022

The research will help buyers select right-fit technology providers for their needs and enable providers to benchmark themselves against each other. Our Thinking. Market Insights™ 6 Best Practices to Successfully Adopt and Scale Process Orchestration. Learn More.

Software 98

Software Marketing Research Outsourcing 98

Everest Group

SEPTEMBER 28, 2023

UK Contingent Talent and Strategic Solutions PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report This report analyzes the dynamics of the UK contingent talent and strategic solutions provider landscape and its impact on the overall UK contingent talent and strategic solutions market in 2022.

Human Resources 64

Human Resources Streamline Operations Marketing Engineering 64

Everest Group

JUNE 9, 2023

Process Mining Products PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we examine 18 process mining technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

Outsourcing 52

Outsourcing Government Marketing Research 52

Premier BPO

JUNE 7, 2024

Ignore everything else.” – Peter Thiel “Do what you do best and outsource the rest.” – Stephen Covey Some of the best business minds of our era recognize the strategic importance of focusing on efforts and identifying critical partnerships to access subject matter expertise for non-core elements. Why Outsource in Today’s World?

Outsourcing 72

Outsourcing Co-Sourcing BPO Operational Costs 72

Everest Group

JULY 27, 2023

This situation created an opportunity for providers of contingent talent and strategic solutions to address the talent gap by investing in various areas, including technology-driven solutions, managed services, learning and upskilling programs, and fostering DEI.

Engineering 52

Engineering Retail Outsourcing Banking 52

Everest Group

MAY 31, 2023

Additionally, the industry is experiencing consolidation, with larger companies acquiring smaller participants to expand their service portfolio and increase their market share. Each provider profile provides a comprehensive overview of its service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies.

Service 52

Service Flexibility Healthcare Outsourcing 52

Everest Group

AUGUST 31, 2023

Global In-house Center-focused Capabilities – Provider PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we leverage Everest Group’s proprietary PEAK Matrix® framework to evaluate 12 providers’ global in-house center-focused capabilities across two key dimensions – market impact and vision and capability.

Supply Chain Management 52

Supply Chain Management Automation Marketing Research 52

Everest Group

MARCH 29, 2023

Digital Commerce Platform PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess 21 technology providers on the Digital Commerce Platform PEAK Matrix® and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

E-Commerce 52

E-Commerce Right-Sizing Insurance Finance 52

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider.

Marketing 130

Marketing Cybersecurity Right-Sizing Managed Services 130

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider.

Cybersecurity 130

Cybersecurity Right-Sizing Managed Services Outsourcing 130

Everest Group

OCTOBER 19, 2023

Global Locations State of the Market 2023: Changing Locations Landscape in the Face of Economic Uncertainty Offshoring/nearshoring has seen an uptick across functions as enterprises have embarked on a road to recovery post the pandemic.

Nearshoring 59

Nearshoring Marketing Offshoring Information Technology 59

Invedus

JUNE 2, 2023

Pros: Easy to use Excellent customer service Effortless Accounting Cons: There is no software Lack of payroll services Lacks real estate management services Pricing: It has two pricing plans: essential and premium, starting from $249 and $399. Outsourcing can benefit the business as well as the owner itself.

Accounting 98

Accounting Software Finance Payroll 98

Everest Group

JANUARY 23, 2024

Understand the market size and growth trends in procurement outsourcing for the years 2021-2022, and project the anticipated growth for 2023-24.

Outsourcing 52

Outsourcing Marketing Managed Services Sourcing 52

Everest Group

JUNE 13, 2023

To achieve success in implementing IDP, enterprises must partner with the appropriate IDP technology provider.

Automation 52

Automation Healthcare Research Marketing 52

Everest Group

DECEMBER 9, 2022

Superior customer experience management (CXM) is even more vital in tough economic times when enterprises want to retrench. But through strategic CXM outsourcing, organizations can generate significant business value now and emerge stronger when conditions improve. CXM outsourcing is a viable option during an economic downturn.

Outsourcing 52

Outsourcing Selective Outsourcing Streamline Operations Flexibility 52

Immedus

MAY 3, 2023

At the same time, payroll administration software vendors are increasingly taking the inverse approach by expanding their managed service options. Organizations should prioritize payroll software by its ability to process data while evaluating outsourcing vendors that can handle much of the work themselves. We’d love to chat.

Payroll 52

Payroll Marketing Cybersecurity Robotics Process Automation 52

SEBPO

APRIL 27, 2023

BLOG Four Ways to Recover From Missed Revenue Targets Total 0 0 0 0 April 27, 2023 Generating revenue is a top priority for your business. At SEBPO, Handy shows clients ways to manage expense reduction, performance improvement, and revenue generation. “We Questions About Outsourcing? Δ SERVICES What we do.

Out-Tasking 98

Out-Tasking Outsourcing Sales Global Outsourcing 98

Max BPO

AUGUST 9, 2021

There are several benefits to employing data entry outsourcing companies, including the ability to focus on key company operations, cost savings, regulatory compliance, data protection, and so on. Hence, in recent days companies have bent more towards data entry service provider. million between 2019 and 2023, at a CAGR of 5%.

Data Entry 52

Data Entry Outsourcing Manufacturing Banking 52

Mattsen Kumar

AUGUST 27, 2024

Embracing Automation and AI Automation and AI are revolutionizing the field of account receivable management services. In 2023, the accounts receivable/accounts payable automation industry was valued at USD 13 billion.” Bill Gosling Outsourcing is an organization that handles account receivable management operations.

Finance 52

Finance Accounting Management Analytics 52

31 West

SEPTEMBER 22, 2022

What are some Important Considerations when Setting a Virtual Service Desk? What are the Benefits Offered by a Virtual Service Desk? Why should you Consider Outsourcing your IT Needs? How Does a Virtual Service Desk Operate? Users can submit a ticket through a self-service portal or using ITSM software. Objectives.

Service 130

Service Outsourcing Automation Flexibility 130

inDinero

JUNE 3, 2021

Outsourcing has been the way to grow a startup or small business, but that’s changing. business process outsourcing (BPO) is ubiquitous with “doing business.” As CFOs pursue greater flexibility, liquidity, and risk management for their companies, alternatives to BPO are becoming more attractive. Why outsource?

Outsourcing 64

Outsourcing BPO Robotics Process Automation Call Center 64

Everest Group

OCTOBER 2, 2023

To effectively serve evolving enterprise needs, service providers have invested in increasing the breadth and depth of their functionalities/offerings across the life sciences operations value chain.

Business Process Outsourcing 59

Business Process Outsourcing Manufacturing Healthcare Regulations 59

Everest Group

FEBRUARY 24, 2023

By starting with four basic elements in agreements, buyers can realize the transformation objectives they desire but often struggle to achieve from their outsourcing relationships. Transformational outsourcing can reduce the outsourcing spend or total contract value (TCV) and improve the user experience, quality, and timeliness.

BPO 52

BPO Services Contracting Outsourcing Manufacturing 52

Everest Group

APRIL 8, 2024

Contents: In this report, we: Position top IDP technology providers and those specializing in banking and insurance-specific processes on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, Aspirants, and Star Performers Analyze the technology provider market’s competitive landscape Discuss providers’ key strengths and limitations (..)

Insurance 78

Insurance Banking Research Finance 78

Everest Group

JANUARY 5, 2024

31, 2023, aligns with Accenture’s inorganic growth strategy to expand its supply chain management capabilities. As a leading managed services provider, Accenture provides a wide range of services and solutions in strategy, consulting, technology, business processes, and operations.

Sales 64

Sales Supply Chain Management Service Manufacturing 64

Everest Group

MAY 16, 2024

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. With an estimated total addressable market of US$80-85 billion in 2023, the penetration rate is no more than 15-17%.

Service 64

Service Advisory Finance Accounting 64

Future of Sourcing

MARCH 15, 2023

SIG is widely known as a forum for sharing “next” practices and thought leadership through live networking events, virtual forums, and a comprehensive online SIG resource center (SRC), which was developed by and for professionals in sourcing and outsourcing.

Advisory 59

Advisory Co-Sourcing Strategic Sourcing Sourcing 59

Everest Group

JANUARY 4, 2023

As outsourcing engagements mature, enterprise relationships with providers have evolved from focusing on lowering labor costs to targeting business-metric outcomes. To learn about the benefits of a business outcome model for enterprises and service providers, the requirements to get started, and common pitfalls, read on.

BPO 52

BPO Outsourcing Labor Costs Advisory 52

Premier BPO

MARCH 29, 2023

We have been laser-focused on our purpose of being a seamless extension of our client’s business and providing high-touch service, especially for first-time outsourcers. Outsourcing is Strategic While some firms look at staffing and adding “bodies”, I’ve found that our clients take a different view on outsourcing.

Co-Sourcing 52

Co-Sourcing Supply Chain Management BPO Finance 52

Capgemini

MAY 24, 2023

ADM services refer to the outsourcing of different IT areas, for example, infra services, security management, application services, etc. Prior to SAP RISE, these services were normally provided by specialized vendors that held expertise in these areas.

Service 52

Service Managed Services Out-Tasking Banking 52

Immedus

JULY 19, 2023

The world of 2023 is in a state of rapid flux. As a result, global payroll services and technology are evolving to accommodate global shifts in work. Growing Overlap Of Global Payroll Software And Service Some application lea ders are skeptical about outsourcing payroll to a single payroll provider.

Payroll 52

Payroll Marketing Cybersecurity Risk Management 52

Zinnov

MARCH 26, 2024

As of now, Intelligent Automation Services represent a USD 23-25 Bn component of the overall market. What’s captivating is the projection that the ratio of outsourced services within this domain, presently constituting 45% of total expenditure, is set to surge to 70% by 2028. So, why all the fuss?

Automation 52

Automation Service Robotics Process Automation Advisory 52

Everest Group

NOVEMBER 9, 2022

DALLAS, November 9, 2022 — Multi-process human resource outsourcing (MPHRO) deals are on the rise again in 2022 as enterprises seek end-to-end services that include talent acquisition and development and that keep employee experience at the core. MPHRO providers can be highly valued advisors and partners in addressing these challenges.

Human Resources 59

Human Resources Research Retail Manufacturing 59

Premier BPO

MAY 17, 2023

Essentially, the entire world utilizes SaaS as Zippia reports that 99% of companies will be utilizing at least one SaaS solution by the end 2023. Our goal is to offer services that are not only seamless with business processes but also with people. CAGR, reaching a global market size of $462.94 billion by 2028.

BPO 52

BPO Co-Sourcing Software Right-Sizing 52