Everest Group

DECEMBER 26, 2023

Healthcare Payer Digital Services Healthcare enterprises have made digital adoption the bedrock of their growth strategies to optimize processes, realize cost efficiencies, and enhance member experiences. They are leveraging digital services for value-based care and population health management and to comply with changing regulations.

Healthcare 147

Healthcare Service Right-Sizing Manufacturing 147

Perficient Digital Transformation

OCTOBER 24, 2024

Artificial intelligence (AI) is poised to affect every aspect of the world economy and play a significant role in the global financial system, leading financial regulators around the world to take various steps to address the impact of AI on their areas of responsibility.

Regulations 52

Regulations Service Banking Cybersecurity 52

Everest Group

JULY 20, 2023

Identity and Access Management (IAM) Services PEAK Matrix® Assessment The demand for Identity and Access Management (IAM) services in the global business landscape is accelerating due to digital transformation trends, the importance of data protection, and the complexities of managing IT environments.

Management 130

Management Service Regulations Insurance 130

Everest Group

NOVEMBER 30, 2023

They are investing in numerous avenues, such as providing data-driven insights for manufacturing patient-friendly devices, enhancing their advanced analytics capabilities for supply chain efficiencies, ensuring constant and timely adherence to changing regulations, and developing effective launch strategies amid the competitive environment.

Manufacturing 162

Manufacturing Regulations Analytics Marketing 162

Everest Group

SEPTEMBER 7, 2023

ACES Automotive Engineering Services: Navigating the Future of Automotive Landscape The automotive industry is at an inflection point, where global sustainability concerns, increasing consumer demands, and rapid technological advancements have coalesced to propel rapid growth.

Engineering 147

Engineering Service Insurance Software 147

Everest Group

DECEMBER 12, 2022

Top Open Finance IT Services The concept of open banking is no longer restricted to payment services. Additionally, regulators across geographies are implementing regulations and data sharing agendas to synergize banks and FinTechs. Our Thinking. Learn More. Learn More. Learn More.

Finance 130

Finance Banking Service Regulations 130

Everest Group

APRIL 11, 2023

Trust and Safety Services PEAK Matrix® Assessment Trust and Safety (T&S) is a rapidly evolving field. This has led to an increased demand for T&S services across industries beyond social media. LEARN MORE ABOUT Top Service Providers

Service 130

Service Cybersecurity Regulations Marketing 130

Infosys Consulting

JUNE 15, 2023

This regulation will have an impact on both crypto users and providers. In recent years, services related to blockchain and cryptocurrencies have attracted increasing attention on the financial markets. In fact that raises a number of unanswered questions among regulators regarding appropriate regulatory measures.

Regulations 98

Regulations E-Commerce Administrative Banking 98

Everest Group

MARCH 18, 2024

Unified Communication & Collaboration (UCC) Specialist Services As the hybrid workplace model solidifies its position as the new norm for enterprises, the demand for seamless communication and collaboration services continues to surge unabated.

Collaborations 162

Collaborations Service Manufacturing Banking 162

Everest Group

FEBRUARY 16, 2024

Financial Crime and Compliance (FCC) Operations Services The Financial Crime and Compliance (FCC) operations landscape is rapidly expanding within the Banking and Financial Services (BFS) industry. They are working to safeguard themselves from financial crimes while managing operational costs and enhancing delivery capabilities.

Co-Sourcing 173

Co-Sourcing Banking Service Advisory 173

3Pillar Global

JANUARY 9, 2024

On this episode of The Innovation Engine , we dig into the recent past and upcoming future of innovation in the Financial Services industry. Tune in to this robust conversation as Rob, Jennifer, and Albert lay out a roadmap for the future of innovation in Financial Services.

Service 105

Service Right-Sizing Analytics Regulations 105

Everest Group

MARCH 11, 2024

Consumer Packaged Goods (CPG) IT Services Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. LEARN MORE ABOUT Top Service Providers

Service 147

Service Retail Manufacturing Banking 147

Everest Group

MAY 8, 2023

Here are the main cybersecurity industry trends we saw at RSAC 2023. As detection and response emerges as a primary shield by enterprises to protect and defend against cyber attacks, demand is increasing for MDR services. Year of identity Will 2023 be the year of identity?

Cybersecurity 130

Cybersecurity Regulations Management Software 130

Everest Group

SEPTEMBER 9, 2024

Capital Markets IT Services PEAK Matrix® Assessment The capital markets industry is transforming to enhance operational efficiencies and reduce costs. Enterprises are investing in Regulatory Technologies (RegTech) to manage compliance efficiently across global regulations. There is a significant shift toward emerging technologies.

Marketing 130

Marketing Service Cybersecurity Banking 130

Premier BPO

MAY 16, 2023

The Call & Contact Center Expo 2023 had over 100+ speakers from various companies and organizations. Companies are looking to improve customer service and still finding it hard to reach the right talent to scale. 300+ exhibitors showcased innovative services and products that have revolutionized the customer experience journey.

Co-Sourcing 130

Co-Sourcing BPO Call Center Customer Support 130

Perficient Digital Transformation

MARCH 30, 2023

Recently, I attended the 2023 Bank Automation Summit , where one of the significant topics of discussion was how banks navigate their transition to the cloud. Given their unique vulnerabilities, what do financial services institutions need to consider when migrating to the cloud?

Banking 115

Banking Automation Regulations Sourcing 115

31 West

FEBRUARY 23, 2023

Their main purpose is to help customers interact with products and services, provide useful information, and assist in sales or technical issues (among others). To solve these problems, many companies use outsourced IT help desk services to provide the necessary technical support to employees and customers.

Call Center 130

Call Center Customer Service Research Jobbing 130

Everest Group

SEPTEMBER 30, 2024

Healthcare Payer Business Process as a Service (BPaaS) – Solutions PEAK Matrix® Assessment The healthcare payer outsourcing market is rapidly evolving, driven by healthcare payers’ need to enhance efficiency, manage costs, meet member expectations, and navigate complex regulations. LEARN MORE ABOUT Top Service Providers

Healthcare 130

Healthcare Service Streamline Operations Administrative 130

Everest Group

MARCH 8, 2024

However, at the core of AI development lies the need for large training datasets, a challenge met by Data Annotation and Labeling (DAL) services. LEARN MORE ABOUT Top Service Providers However, managing DAL capabilities in-house appears to be costly, time-intensive, and resource-draining for enterprises.

Manufacturing 162

Manufacturing Banking Operational Costs Regulations 162

Premier BPO

JUNE 14, 2024

Data security should be a top priority as the partner should have robust security protocols and follow necessary regulations regarding its service area. million in 2023, a 15% increase over the last three years 3. Their customer service, crucial for building brand loyalty, failed to meet expectations.

Outsourcing 246

Outsourcing BPO Co-Sourcing Streamline Operations 246

Everest Group

NOVEMBER 10, 2023

Webinar Realize your Embedded Finance and Lifestyle Banking strategy November 16, 2023 8:00 AM PT | 11 AM ET Join Everest Group Practice Director Kriti Seth in this upcoming webinar to discover how innovative platforms empower financial institutions to navigate the evolving banking regulatory landscape and revolutionize customer experiences.

Banking 162

Banking Finance Insurance Regulations 162

Everest Group

JUNE 5, 2024

Enterprises struggle to navigate complex compliance frameworks, stay updated with emerging regulations, and manage diverse geographical requirements, all vital for achieving regulatory compliance and securing market access. LEARN MORE ABOUT Top Service Providers

Regulations 147

Regulations Marketing Service Efficiency 147

Everest Group

OCTOBER 2, 2023

The potential uncertainties with the implementation of the Inflation Regulation Act (IRA) and the rise in federal interest rates to curb inflation, compounded by an ongoing war resulting in the shifting of clinical trials from Russia and Ukraine, have forced enterprises to rethink their strategies.

Business Process Outsourcing 147

Business Process Outsourcing Manufacturing Healthcare Regulations 147

Everest Group

MARCH 24, 2023

Read on to learn how the disruptions will impact the wealth management industry and the role technology and service providers can play to help wealth managers navigate the choppy waters ahead. But the rapid rise in interest rates and fear of an economic slowdown will put pressure on this industry in 2023.

Management 130

Management Advisory Government Insurance 130

Everest Group

APRIL 8, 2024

Given the highly regulated nature of these industries, enterprises must collaborate with suitable IDP technology providers to successfully implement IDP. LEARN MORE ABOUT Top Service Providers This demand is further propelled by the advanced capabilities, features, and functionalities offered by IDP products.

Insurance 195

Insurance Banking Research Automation 195

Everest Group

MARCH 16, 2023

With the recent banking implosion, the global financial services industry , technology companies, and service providers will be hit in different ways. We believe this will start a domino effect impacting banking regulations, profitability, and technology spend. Let’s explore the reverberations of these concerning banking trends.

Banking 130

Banking Service Right-Sizing Risk Management 130

Premier BPO

JUNE 7, 2024

Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects. A dedicated Service Desk Coordinator (SDC) and QA Analyst were appointed to monitor performance and meet all targets.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

APRIL 10, 2024

Research indicates that nearly 50% of providers witnessed an overall increase in denials in 2023 compared to the previous year, while patient collections sharply dropped to 47.8% in 2022 and 2023 from 54.8% These issues have reduced margins and escalated providers’ workloads.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Everest Group

MARCH 13, 2023

Wall Street predicts that the probability of a global recession in 2023 is 61%, well above the stable benchmarks. Exhibit 2: Year-over-year growth rate by revenue for healthcare payers The overall impact on the payers in the fiscal year 2023, however, will be determined by several upcoming trends.

Healthcare 147

Healthcare Insurance Administrative Government 147

Forrester Digital Transformation

APRIL 10, 2023

You can find The State Of Cloud In Retail, 2023 on the Forrester website now. Unlike more highly regulated industries like healthcare and financial services, retail has leaned on cloud heavily since the early days to power blazing-fast websites […]

Retail 130

Retail Healthcare Regulations Supply Chain Management 130

Everest Group

FEBRUARY 21, 2023

EOR offerings can span the entire employee administration value chain and include services such as onboarding, benefits provision and administration, time and expense management, and payroll. These findings and more are detailed in Everest Group’s recently published report, “ Employer of Record (EOR) – State of the Market 2023.”

Global Hiring 130

Global Hiring Administrative Payroll Regulations 130

Everest Group

SEPTEMBER 20, 2024

US Contingent Talent and Strategic Solutions PEAK Matrix® Assessment – Industrial The US industrial staffing and strategic solutions market faced a downturn in 2023 due to reduced consumer demand, lower production activity, and pressures on costs and margins amid an economic slowdown. LEARN MORE ABOUT Top Service Providers

E-Commerce 130

E-Commerce Manufacturing Regulations Marketing 130

Redial

OCTOBER 5, 2023

The financial industry’s landscape is constantly evolving, and as we close 2023 and look ahead to 2024, financial companies face a host of new challenges. We will also emphasize the importance of partnerships and providing exceptional service through contact centers as a key strategy.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

Everest Group

MAY 21, 2024

We also see large system integrators building platforms to enable service delivery. To learn more about OT providers and products, Everest Group analyzed nine global OT security technology providers and featured them on the Operational Technology (OT) Security Products PEAK Matrix® Assessment 2023.

Cybersecurity 173

Cybersecurity Government Manufacturing Regulations 173

31 West

SEPTEMBER 5, 2023

DDoS Attacks: DDoS attacks involve your server becoming overwhelmed by a flood of traffic, leading to service disruptions or complete shutdowns. By implementing web filtering, you can regulate sites that users in your network access. A lot of hackers won’t restore the data no matter how much you pay them, so do keep this in mind.

Cybersecurity 130

Cybersecurity Administrative Out-Tasking Software 130

Perficient Digital Transformation

JANUARY 27, 2023

Cloud-based service: AppScan on Cloud is a cloud-based service, which allows organizations to perform security testing on demand and eliminates the need to maintain infrastructure. Their services include static and dynamic application security testing, software composition analysis, and automated remediation guidance.

Software 111

Software Automation Sourcing Regulations 111

Everest Group

DECEMBER 7, 2023

Inconsistent or unclear regulations can create uncertainty and hinder long-term planning for energy transition strategies Limited availability of suitable infrastructure : The implementation of renewable energy projects often requires ample space and specific geographical conditions.

Regulations 173

Regulations Efficiency Sourcing Marketing 173