Everest Group

OCTOBER 20, 2023

The global services industry’s confidence waned in 2023 after a banner post-pandemic year. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast.

Service 147

Service Offshoring Global Business Services Information Technology 147

Everest Group

JUNE 7, 2023

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment In the wake of the Great Resignation and business uncertainty, enterprises have regarded Recruitment Process Outsourcing (RPO) providers as strategic partners capable of guiding them through the constantly evolving talent market. LEARN MORE ABOUT Top Service Providers

Outsourcing 130

Outsourcing Service Global Business Services Shared Services 130

Everest Group

MARCH 12, 2024

Live Webinar Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 March 12, 2024 | 9 a.m. Macroeconomic and geopolitical landscapes, coupled with cost and margin pressures, pose potential speed bumps to the growth of global services in 2024. How did the global services industry perform in 2023?

Service 147

Service Sourcing Outsourcing Marketing 147

Everest Group

MARCH 28, 2023

Live Webinar Global Services: Lessons from 2022 and Key Trends Shaping 2023 March 28, 2023 | 9 a.m. IST  The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. CDT | 10 a.m. EDT | 3 p.m.

Service 130

Service Retail Sourcing Marketing 130

Everest Group

MARCH 11, 2024

Consumer Packaged Goods (CPG) IT Services Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. LEARN MORE ABOUT Top Service Providers

Service 147

Service Retail Manufacturing Banking 147

Everest Group

SEPTEMBER 24, 2024

Live Webinar GLOBAL SERVICES MARKET UPDATE: LEVERAGING PROVIDERS FOR GIC SUCCESS September 24, 2024 | 9 a.m. How did the global sourcing market evolve in 2023 and H1 2024? CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. In what ways are providers facilitating the success of enterprises in their GIC journey, particularly in setting up GICs?

Marketing 130

Marketing Service Shared Services Sourcing 130

Everest Group

SEPTEMBER 21, 2023

Join us as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space. Who should attend?

Shared Services 147

Shared Services Sourcing Sales Collaborations 147

Everest Group

AUGUST 7, 2024

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment – North America, EMEA, and Asia Pacific As Recruitment Process Outsourcing (RPO) gains worldwide adoption, the demand for regional expertise and consistent delivery across geographies is also increasing.

Outsourcing 130

Outsourcing Service Global Business Services Shared Services 130

Everest Group

NOVEMBER 28, 2023

Live Webinar The State of GBS: Opportunities and Success Strategies for GBS Leaders November 28, 2023 | 9 a.m. IST The global business services (GBS) model is currently facing challenges, including the need for more skilled, project-ready talent, the ability to attract and retain talent, and cost pressures. CST | 10 a.m. EST | 3 p.m.

Global Business Services 147

Global Business Services Shared Services BPO Sourcing 147

Everest Group

DECEMBER 12, 2023

Live Webinar Key Issues 2024: Creating Accelerated Value in a Dynamic World December 12, 2023 | 9 a.m. We will discuss the major concerns, expectations, and trends for 2024 and provide recommendations on how to drive accelerated value from global services – helping position organizations to plan and align goals and succeed in 2024.

Shared Services 147

Shared Services Outsourcing Sourcing Marketing 147

Everest Group

OCTOBER 12, 2023

Learn how impactful 2023 has been for the GBS market and what were the specific numbers in offshore/nearshore locations.

Marketing 130

Marketing Nearshoring Offshoring Global Business Services 130

Premier BPO

JUNE 7, 2024

Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects. A dedicated Service Desk Coordinator (SDC) and QA Analyst were appointed to monitor performance and meet all targets.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

JULY 6, 2023

Live Webinar The 2023 Top Employers for Tech Talent: Insights to Create a Powerful Employer Value Proposition July 6, 2023 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Maintaining a powerful employer brand perception is critical for organizations to attract and retain top tech talent.

Human Resources 130

Human Resources Global Business Services Shared Services Service 130

Everest Group

FEBRUARY 13, 2024

IST GBS (Global Business Services) organizations have established themselves as strategic partners for the enterprise – playing a pivotal role in identifying avenues of growth and creating momentum for forward-looking and innovative change. CST | 10 A.M. EST | 3 P.M. GMT | 8:30 P.M.

Global Business Services 130

Global Business Services Shared Services BPO Sourcing 130

Everest Group

AUGUST 9, 2023

With its high-quality talent, state-of-the-art infrastructure for delivering advanced technological services, and strong government support, Hyderabad has ascended as a top global services destination. But does Hyderabad have what it takes to surpass Bangalore as the foremost global services destination in the future?

Pharmaceuticals 130

Pharmaceuticals Service Robotics Process Automation Government 130

Everest Group

AUGUST 1, 2023

Live Webinar Disruption and Uncertainty: Today’s CFO Agenda August 1, 2023 | 9 a.m. What is the expected role of third-party service providers / shared services in supporting businesses? CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. What questions will the webinar answer for the participants? Who should attend?

Finance 130

Finance Accounting BPO Shared Services 130

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. In fact, cost pressure was ranked as the number one business challenge in our annual key issues survey for 2023.

Shared Services 130

Shared Services Streamline Operations Global Business Services Offshoring 130

Everest Group

JULY 15, 2022

What factors make this economic downturn different, and is IT services spending recession-proof? Despite recessionary fears, digital transformation and post-pandemic demand will help maintain IT services growth with more cautious tech spend moving forward. Suffice to say that IT services stocks have taken a beating in 2022.

Service 130

Service Out-Tasking Accounting Banking 130

Everest Group

MAY 31, 2023

Building on its inaugural research in this area, Everest Group will soon release its 2023 report examining how operations and technology employees in Global Business Services (GBS) organizations in India, The Philippines, and Poland view their employer’s brands. Why GBS brand perception matters?

Global Business Services 130

Global Business Services Advisory Research Jobbing 130

Everest Group

FEBRUARY 28, 2023

Live Webinar Sustaining Momentum: Key Priorities for GBS Leaders Amid Economic Uncertainty February 28, 2023 | 9 a.m. For 2023, GBS organizations must maintain this “persevere” mindset and continue alignment with CEO mandates. What are GBS leaders’ strategic priorities for 2023? CST | 10 a.m. EST | 3 p.m.

Management 130

Management Service Global Business Services Shared Services 130

Everest Group

SEPTEMBER 30, 2024

In 2023 alone, over three hundred GCCs were set up in offshore and nearshore locations, and this trend is expected to continue in the near future. From an industry vertical perspective as well, we are seeing growth across most major segments including financial services, telecom, media & technology, retail and consumer goods, etc.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Everest Group

NOVEMBER 1, 2023

LINKEDIN LIVE The CPG and Retail GBS Market: Priorities, Opportunities, and Challenges View the event on LinkedIn, which was delivered live on Wednesday, November 1, 2023.

Retail 147

Retail Marketing Global Business Services Company Focus 147

Everest Group

OCTOBER 19, 2023

LinkedIn Live The Road to GBS/GCC Leadership: Perspectives from Executive Search View the event on LinkedIn, which was delivered live on Thursday, October 19, 2023. There is an unprecedented transformation occurring in Global Business Services (GBS) / Global Capability Center (GCC) leadership across the industry.

Global Business Services 147

Global Business Services Sourcing Management Service 147

Everest Group

SEPTEMBER 14, 2023

Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog. How current and potential employees view the organization’s brand is critical to business success.

Collaborations 162

Collaborations Global Business Services Out-Tasking Flexibility 162

Everest Group

MAY 9, 2023

Live Webinar 5 Steps to Unlock Maximum Value from Cloud May 9, 2023 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST In the last couple of years, we have witnessed the frantic adoption of cloud by enterprises trying to keep up with innovation.

BPO 130

BPO Banking Outsourcing Sourcing 130

Everest Group

MAY 16, 2023

LINKEDIN LIVE AR-focused Event | How Everest Group Guides Enterprises to Better Decisions May 16, 2023 | 9:30 a.m. On a daily basis, our research teams engage enterprise clients of technology and business processes services, often in ways other research firms do not. CDT | 10:30 a.m. EDT | 3:30 p.m. BST | 8 p.m.

Research 130

Research Sourcing Service Global Business Services 130

Everest Group

JULY 9, 2024

GBS site leaders GBS strategy leaders HR leaders / heads Talent strategy leaders / heads Technology / IT leaders Rohitashwa Aggarwal Partner Everest Group Shivangee Kumar Senior Analyst Everest Group Manoj Kalra Senior Vice President & Group Head of Global Enterprise Services dsm-firmenich Asad Mohammad Vice President – Global Centers Operations (..)

Marketing 130

Marketing Service Global Business Services Shared Services 130

Everest Group

JUNE 13, 2023

Live Webinar Winning Employer Value Propositions: Strategies from Top GBS Employers June 13, 2023 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Employer Value Proposition (EVP) has taken center stage as workforce expectations rapidly evolve.

Human Resources 130

Human Resources Global Business Services Marketing Service 130

Everest Group

JANUARY 24, 2023

Live Webinar Why GBS Change Management is the Key to Added Value and ROI January 24, 2023 | 9 a.m. IST Change management is a work in progress for most Global Business Services (GBS) organizations. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m.

Management 130

Management Global Business Services Sourcing Research 130

Everest Group

OCTOBER 12, 2023

Learn how GBS model expanded in the 2023 market and how new centers, transformation and digital capabilities contributed in the expansion.

Marketing 130

Marketing Global Business Services Shared Services Service 130

Capgemini

APRIL 11, 2023

As the geopolitical upheavals and the pressures of inflation continue to impact business operations across industries, it’s critical for organizations to reimagine their shared services operating model and the technology supporting them. But what are some of the key challenges faced by SSOs?

Service 52

Service Shared Services Reduced Costs Global Business Services 52

Everest Group

AUGUST 25, 2023

This challenge was highlighted during the 2023 nasscom GCC conclave, where many leaders raised the question of value articulation. A significant number of GCCs today lack a comprehensive approach to measuring the value they generate and struggling to articulate it to their global counterparts.

Collaborations 130

Collaborations Out-Tasking Offshoring Management 130

Everest Group

OCTOBER 31, 2022

The normative definition for the GBS model is the central provision of facilities management, administrative services, HR services, metrics reporting, infrastructure, and often capabilities such as cross-functional collaboration, continuous improvement, program and change management in an offshore location while the business takes the delivery risk.

Offshoring 130

Offshoring Facilities Management Government Collaborations 130

Magellan Solutions

MARCH 27, 2023

You should base your decision on which one offers the finest customer service. A distinguished company will take pride in giving exceptional customer service. Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report.

Outsourcing 86

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 86

Capgemini

JANUARY 30, 2025

Its important to embrace resilience to maintain higher levels of customer service. Himani Rawat, Logistics Process Owner, Kuehne+Nagel The fifth dimension For several years, supply chain leaders have been balancing three dimensions: cost, cash, and service. Data sharing among the supply chain partners improves collaboration.

Manufacturing 52

Manufacturing Supply Chain Management Collaborations Out-Tasking 52

Zinnov

OCTOBER 5, 2023

This includes recruitment and talent acquisition (TA), payroll and compliance, compensation and benefits, and overall HR services (onboarding letters, offboarding, and exit policies, leave management, labor law compliances, etc.). Where to setup your next GCC?

Offshoring 98

Offshoring Payroll Administrative Government 98

Perficient Digital Transformation

JANUARY 23, 2023

A Digital Transformation for City Websites: The rapid evolution of technology in recent years, coupled with the need for businesses to adapt to digital operations during the COVID-19 pandemic, has led to an increase in the number of services that are now delivered digitally.

Government 64

Government Data Entry Design Flexibility 64