31 West

MAY 4, 2024

Some are designed for small businesses that need basic customer service tools, while others are for tech industries that offer out-of-hours IT support and large enterprises that need collaboration, communication, reporting, and AI-powered tools in the CRM. These were our 10 top picks for 2024.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

31 West

JUNE 11, 2024

Key Selling Points Remarkable collaboration features Easy setup and navigation Scalable solution with plans designed for small-scale, mid-sized, and large-scale companies. The ticketing system also has an internal collaboration feature. Zoho Zoho’s Blueprint feature supports excellent automation and collaboration between teams.

Analytics 130

Analytics Automation Customer Support Customer Service 130

Everest Group

SEPTEMBER 18, 2024

In-Person event CLINTON GLOBAL INITIATIVE | 2024 September 23-24, 2024 Everest Group’s Rita N. Soni , Principal Analyst for Impact Sourcing and Sustainability, will be in attendance at the Clinton Global Initiative 2024 meeting on September 23-24, held in New York City. This year, the focus is  what’s working.

Impact Sourcing 52

Impact Sourcing Sourcing Government Research 52

Everest Group

NOVEMBER 8, 2024

Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment 2024 What is in this PEAK Matrix® Report In this report, we analyze 18 leading providers featured on the Experience-driven Integrated BFS Operations PEAK Matrix ® Assessment 2024.

Banking 52

Banking Streamline Operations Retail Marketing 52

Groove Technology

SEPTEMBER 27, 2024

from 2024-2030 (Grand View Research, 2023). English proficiency is often a key indicator of a country's ability to collaborate seamlessly with international clients. While some businesses leverage time zone differences for round-the-clock productivity, others prefer substantial overlap for real-time collaboration.

Software 130

Software Outsourcing Nearshoring Offshoring 130

Perficient Digital Transformation

AUGUST 2, 2024

Forrester released its Modern Application Development Services Landscape, Q3 2024 report to help businesses understand the value they can expect from modern application development (MAD) service providers and explore potential partners.

Service 105

Service Manufacturing Healthcare Software 105

SEBPO

MAY 21, 2024

AdMonsters Ops 2024 Total 0 0 0 0 JUNE 3-4, 2024 Metropolitan Pavilion, New York, NY AdMonsters Ops 2024 The AdMonsters Ops Conference is coming. Small group sessions designed to promote conversation and collaboration. If you’re not there, you’re missing out! Breakout sessions led by industry leaders. Headed to Ops?

Sales 59

Sales Outsourcing Collaborations Design 59

Amzur

SEPTEMBER 13, 2024

Introduction SuiteWorld 2024, NetSuite’s highly anticipated flagship conference, brought a host of exciting updates, reaffirming the platform’s commitment to innovation and AI-driven solutions. In this article, we’ll dive into the key highlights from SuiteWorld 2024, focusing on the groundbreaking AI innovations introduced at the event.

Analytics 72

Analytics Advisory Streamline Operations Automation 72

Groove Technology

OCTOBER 1, 2024

The model provides significant benefits, including real-time collaboration due to time zone alignment, cultural affinity, access to skilled talent pools, and enhanced quality control. Time Zone Alignment and Real-Time Collaboration One of the most significant advantages of nearshore outsourcing is the alignment of working hours.

Nearshoring 130

Nearshoring Software Outsourcing Offshoring 130

Capgemini

JUNE 12, 2024

Double triumph at Pegaworld – a testament to collaborative excellence Gustaf Soderlund, Jaime S Lightfoot and Stephan Kolarik Jun 10, 2024 Facebook Linkedin For nearly two decades, Capgemini and Pega have been working together to build domain-focused solutions that drive impactful business transformations.

Collaborations 52

Collaborations Banking Automation Government 52

31 West

APRIL 21, 2024

The plan supports 10 agents and offers analytics and reporting, ticketing, knowledge base, team collaboration, 24/7 support, and multiple communication channels. The post Zendesk vs Freshdesk: Which Is Better In 2024 appeared first on 31West: However, the strengths and weaknesses of each platform vary, and so does the pricing.

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

Perficient Digital Transformation

AUGUST 12, 2024

As we eagerly anticipate Dreamforce 2024, the Perficient team is excited to come together with Salesforce and our valued clients to collaborate on the innovations that will shape the future. “The relationships with our clients are critically important to me and our practice.

Collaborations 52

Collaborations Efficiency Management 52

IBM Services

APRIL 29, 2024

VeloxCon 2024 , the premier developer conference that is dedicated to the Velox open-source project, brought together industry leaders, engineers, and enthusiasts to explore the latest advancements and collaborative efforts shaping the future of data management.

Management 67

Management Co-Sourcing Engineering Collaborations 67

Perficient Digital Transformation

FEBRUARY 22, 2024

We bring the global depth, scale, and industry expertise our larger competitors bring, but with the flexibility and collaboration of our smaller competitors. It’s a new era and I can’t wait to see what this team achieves in 2024 and beyond!

Manufacturing 114

Manufacturing Healthcare Flexibility Collaborations 114

Mercans

MAY 28, 2024

With utmost pleasure, we hereby announce that Mercans, a renowned global leader in payroll technology, will once again assume the role of sponsor, in the category of Payroll Software Supplier of The Year, for the esteemed Global Payroll Awards in the year 2024.

Payroll 52

Payroll Collaborations Software 52

Everest Group

AUGUST 16, 2024

Digital Interaction Intelligence Products PEAK Matrix® Assessment 2024 What is in this PEAK Matrix® Report In this report, we examine 19 DII technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

Healthcare 52

Healthcare Collaborations Marketing Efficiency 52

Groove Technology

SEPTEMBER 26, 2024

We'll delve into critical selection criteria, explore the potential benefits and challenges, and outline best practices for fostering effective offshore collaborations. Shared documents and time zone management tools also ensure smooth collaboration. Regular meetings, role clarity, and status updates help reduce misunderstandings.

Offshoring 130

Offshoring Software Outsourcing Right-Sizing 130

Perficient Digital Transformation

OCTOBER 1, 2024

The Salesforce Success Roundtable at Dreamforce 2024, led by Chelsea Monda, Director of Salesforce Global Consulting , focused on strategies to maximize return on investment (ROI) and drive innovation using Salesforce. This collaborative environment was aimed at fostering meaningful conversations around digital transformation.

Manufacturing 52

Manufacturing Healthcare Collaborations Sales 52

The Hackett Group

MARCH 26, 2024

Miami, FL – March 26, 2024 – Answerthink, a division of The Hackett Group , Inc. NASDAQ: HCKT), today announced it has received an SAP ® North America Award for Partner Excellence 2024 for Service. We could not achieve this recognition without the collaboration of SAP, and we look forward to continued mutual success in 2024.”

Service 105

Service Advisory Sales Analytics 105

Everest Group

SEPTEMBER 17, 2024

Enterprises seeking to collaborate with CX service experts are driving this expansion to reduce costs, diversify operations, and support regional expansion. Many providers are also partnering with hyperscalers and AI startups to bolster their AI capabilities and broaden their service offerings.

E-Commerce 52

E-Commerce Management Service Retail 52

Everest Group

AUGUST 7, 2024

In response, IT service providers are developing in-house solutions and collaborating with technology providers and InsurTechs worldwide. Further, they are integrating AI and gen AI solutions in their core offerings.

Insurance 59

Insurance Service Marketing Collaborations 59

Everest Group

JANUARY 17, 2024

The industry is experiencing a surge in collaborations and partnerships among payment integrity solution providers, healthcare organizations, and regulatory bodies to create robust ecosystems that foster innovation.

Healthcare 69

Healthcare Collaborations Analytics Marketing 69

Perficient Digital Transformation

MAY 16, 2024

We have our passes and are ready to hit the road for Informatica World 2024! Informatica World is an annual event that brings together over 2,000 experts to network, collaborate, and strategize new use cases on the Informatica platform. Informatica empowers customers to maximize their data and AI capabilities. See you there!

Collaborations 52

Collaborations Sales Management Service 52

IBM Services

FEBRUARY 1, 2024

trillion by 2024 By the end of 2024, the cost of cyberattacks on the global economy is predicted to top USD 10.5 A shortage of professionals with the skills needed to protect organizations from cyberattacks will continue to be a running theme throughout 2024. Cyberattacks will top USD 10.5

Cybersecurity 91

Cybersecurity Engineering Collaborations Jobbing 91

31 West

DECEMBER 15, 2023

This convenient and accessible support helps kids succeed academically by facilitating collaboration between learners and skilled writers. Collaborating with IT Support for Swift Resolution The IT helpline and the students must work together to quickly fix problems. They help improve the text and understand complex academic subjects.

Cybersecurity 130

Cybersecurity Engineering Software Accounting 130

Perficient Digital Transformation

APRIL 1, 2024

Perficient’s Columbus office has a lot to celebrate as they start off the year being granted the title of a 2024 Top Workplace by the Columbus CEO. The team, comprised of a mix of talents and backgrounds, is united by a shared passion for innovation and collaboration. We’re always seeking the best and brightest to work with us.

Collaborations 59

Collaborations 59

Everest Group

APRIL 23, 2024

Concurrently, providers are actively investing in digital capabilities, partnering with InsurTech companies, and enhancing collaboration with intermediaries through a consultative approach.

Insurance 64

Insurance Service Finance BPO 64

The Hackett Group

AUGUST 1, 2024

Miami, FL – August 1, 2024 – The Hackett Group, Inc. NASDAQ: HCKT) is collaborating with Oracle to offer a new Hackett Pay managed services solution for Oracle Payroll. The Hackett Group does not undertake any duty to update this release or any forward-looking statements contained herein.

Payroll 78

Payroll Collaborations Managed Services Management 78

Perficient Digital Transformation

OCTOBER 16, 2024

Sitecore Symposium 2024 is Underway! It promises to be full of innovation, collaboration, fresh insights, and informative sessions. A conference like Sitecore Symposium is a great way to make a mini vacation out of your work travels. I arrived on Sunday and explored the city of Nashville.

Collaborations 52

Collaborations 52

Groove Technology

SEPTEMBER 26, 2024

What factors should you consider, and how can you ensure that your chosen partner delivers quality solutions while maintaining seamless collaboration? Collaboration Tools and Processes Effective collaboration is crucial in Java outsourcing.

Outsourcing 100

Outsourcing Right-Sizing E-Commerce Collaborations 100

Avasant

AUGUST 21, 2024

For the third consecutive year, Avasant has been recognized by the Industry Association of Outsourcing Professionals (IAOP) for demonstrating excellence in collaboration, innovation, and outcomes. True collaboration is essential to any successful partnership,” said Debi Hamill, IAOP CEO. “We Visit www.IAOP.org.

Advisory 52

Advisory Global Outsourcing Selective Outsourcing Outsourcing Professionals 52

Perficient Digital Transformation

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Fostering internal and external partnerships to create connected ecosystems.

Insurance 52

Insurance Streamline Operations Analytics Efficiency 52

Amzur

JULY 30, 2024

Here are the top 5 cloud strategy trends you must know in 2024 and beyond. In fact, a recent study projects that multi-cloud adoption will skyrocket to 86% by 2024, leveling the playing field for startups and small to medium-sized businesses in the digital landscape. Read our privacy policy for more info.

Healthcare 94

Healthcare Analytics Automation Flexibility 94

Everest Group

APRIL 8, 2024

Given the highly regulated nature of these industries, enterprises must collaborate with suitable IDP technology providers to successfully implement IDP. This demand is further propelled by the advanced capabilities, features, and functionalities offered by IDP products.

Insurance 78

Insurance Banking Research Finance 78

Paysquare

AUGUST 28, 2024

Cloud-based payroll platforms facilitate remote access, collaboration, and real-time updates, which ensure payroll runs seamlessly and compliance is achieved in a distributed workforce environment. The post Payroll Guidelines 2024 (3) appeared first on Paysquare.

Payroll 52

Payroll Cybersecurity Data Entry Analytics 52

Mattsen Kumar

AUGUST 27, 2024

As we step into 2024, businesses are increasingly adopting innovative strategies to streamline their ARM processes, improve collection rates, and ensure faster payment cycles. In 2024, the debt collection software industry is expected to reach USD 4.88 This blog explains the meaning of account receivables management. billion.

Finance 52

Finance Accounting Management Analytics 52

Everest Group

JANUARY 25, 2024

In response to these evolving expectations, providers are enhancing their offerings through strategic collaborations with technology and platform providers. However, rising macroeconomic uncertainty and cost pressures have led to increased scrutiny of the business value realized from these transformation initiatives.

Service 78

Service Manufacturing Sourcing Engineering 78