Everest Group

NOVEMBER 27, 2023

For assistance with benchmarking the ServiceNow implementation and managed services effort and price, contact us at benchmarking@everestgrp.com. Shared instance here refers to the managed services provider’s (MSP’s) domain-separated ServiceNow offering. Continue reading to learn more.

Right-Sizing 130

Right-Sizing Flexibility Managed Services Research 130

Premier BPO

JUNE 7, 2024

Outsourcing isn’t about reacting to change; it’s a proactive strategy that helps you access the expertise and flexibility needed to thrive in today’s dynamic business landscape. 2023 Global Shared Services and Outsourcing Survey 2. Contact us today to access the roadmap to your future success. References 1.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

JANUARY 22, 2024

While this distributed hybrid model offers flexibility and scalability, it presents formidable challenges. Managing disparate technologies, ensuring seamless connectivity, and maintaining security across these diverse environments is a complex puzzle.

Automation 162

Automation Marketing Sales Flexibility 162

Mattsen Kumar

AUGUST 27, 2024

In the ever-evolving landscape of business finance, efficient account receivables management (ARM) remains crucial for maintaining healthy cash flow and ensuring the financial stability of an organization. This blog explains the meaning of account receivables management. billion.

Finance 52

Finance Accounting Management Analytics 52

Mercans

SEPTEMBER 18, 2024

ISG Provider Lens™ 2024 We are delighted to announce that Mercans has been recognized as a Leader in Global Managed Payroll Services (Multi-Country) in the ISG Provider Lens™ 2024 report. This flexibility allows clients to transition between models effortlessly, ensuring no disruption to payroll data.

Payroll 52

Payroll Management Service Business Process Outsourcing 52

Everest Group

SEPTEMBER 30, 2024

These companies have been serving GCCs historically across the life cycle including GCC set-up support, primarily on the services side Big-4 consulting firms: Firms like EY, Deloitte, PwC, and KPMG fall into this category. Enterprises must carefully assess their options and choose partners that align with their strategic goals.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

31 West

JANUARY 25, 2023

Founded by Fred Luddy in 2024, the ServiceNow help desk is built on the Now platform and is one of the most trusted and widely implemented ITSM solutions. AutoTask is for Managed Service Providers that offer technical assistance to their IT teams. In addition to IT services, the solution helps manage security operations.

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

IBM Services

FEBRUARY 12, 2024

Whether businesses want to move to S/4HANA Cloud or host S/4HANA AnyPremise in the cloud, or continue to run SAP workloads in an on-premise environment, IBM ® offers the flexibility and choice of hybrid cloud options and is the only IaaS provider that offers SAP-certified instances on Power and Intel x86 architectures 3.

Advisory 72

Advisory Flexibility Managed Services Management 72

IBM Services

NOVEMBER 8, 2023

Separately, in 2024, clients will be able to look forward to continued enhancements to the AIX, IBM i and Linux roadmaps. SAP is accelerating this journey by offering the current ERP, S/4HANA, as a managed service offering with SAP RISE.

Advisory 96

Advisory Banking Automation Design 96

Mercans

FEBRUARY 23, 2023

billion by 2024, growing at a CAGR of 5.5% from 2020 to 2024. The most cited tradeoffs are the opportunity for greater control and flexibility (arguably the pillars of organizational agility) with a global technology approach vs. the opportunity to reduce operating costs and risks via an outsourcing model.

Payroll 58

Payroll Outsourcing Robotics Process Automation Software 58

Magellan Solutions

MAY 8, 2024

AreGet ready to have your mind blown by IT services examples! billion in revenue by 2024, companies are turning to external experts for innovative solutions that give them a serious competitive advantage. Businesses rely heavily on IT services to streamline operations, increase efficiency, and accelerate growth. No problem!

Service 52

Service Cybersecurity Robotics Process Automation Inventory Management 52

Everest Group

NOVEMBER 21, 2024

Exhibit 1: Adoption of agentic AI by business function Source: Everest Group (2024) Emerging Agentic AI tech landscape The tech landscape for agentic AI is evolving rapidly. In the short time frame since this assessment was launched, many providers have made announcements or have ventured into this space.

Right-Sizing 130

Right-Sizing Robotics Process Automation Supply Chain Management Automation 130

Groove Technology

DECEMBER 16, 2024

Flexible Engagement Models: Groove Technology offers a range of outsourcing models, including: Dedicated Development Teams: A scalable option for long-term collaboration. By emphasizing DevOps and agile methodologies, Afi Ops tailors its services to support the dynamic needs of growing businesses.

Software 100

Software Outsourcing E-Commerce Right-Sizing 100