Everest Group

JULY 8, 2024

Leading global research firm launches third annual edition of the Top GBS Employers and Top Employers for Tech Talent reports. DALLAS, July 8, 2024 — Everest Group today released the 2024 editions of the Top GBS Employers and Top Employers for Tech Talent reports.

Global Business Services 130

Global Business Services Research Analytics Marketing 130

Everest Group

FEBRUARY 23, 2024

Discover the reasons for the optimistic yet cautious outlook of GBS organizations for 2024, foreseeing positive business growth.

Marketing 130

Marketing Global Business Services Shared Services Sourcing 130

Everest Group

DECEMBER 8, 2023

The Everest Group 2024 Key Issues Study reveals revenue growth and cost optimization as the top-most business priorities of enterprise executives for the coming year. DALLAS, December 8, 2023 — 2024 will be the year of doing more with less, according to the results of the Everest Group 2024 Key Issues Study of enterprise executives.

Analytics 130

Analytics Cybersecurity Offshoring Research 130

Everest Group

FEBRUARY 23, 2024

Learn how GBS organizations anticipate a 2024 headcount increase, aligning with enterprise expectations and consider the geographical factors involved.

Marketing 130

Marketing Global Business Services Shared Services Sourcing 130

Everest Group

SEPTEMBER 24, 2024

Live Webinar GLOBAL SERVICES MARKET UPDATE: LEVERAGING PROVIDERS FOR GIC SUCCESS September 24, 2024 | 9 a.m. Join Everest Group experts Vipin Alexander, Udit Anand, Ravneet Kaur, and Akshay Mathur for an insightful session exploring key developments in the global sourcing industry during the first half of 2024.

Marketing 130

Marketing Service Shared Services Sourcing 130

Everest Group

JUNE 18, 2024

Birch to lead global marketing for rapidly growing Everest Group as research firm expands footprint and service portfolio DALLAS, June 18, 2024 — Everest Group today announced that Lucy Birch has joined the firm as (CMO).

Marketing 130

Marketing Research Global Business Services Healthcare 130

Everest Group

NOVEMBER 28, 2023

IST The global business services (GBS) model is currently facing challenges, including the need for more skilled, project-ready talent, the ability to attract and retain talent, and cost pressures. What are the opportunities for GBS organizations in 2024? CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. What’s driving growth?

Global Business Services 147

Global Business Services Shared Services BPO Sourcing 147

Everest Group

JULY 30, 2024

Leading global research firm, supported by Egyptian Government Agency ITIDA (Information Technology Industry Development Agency), assesses the IT, business processes and engineering research & development potential in Egypt. The theme of the conference is “The Pragmatic Edge: Designing Your Future.”

Service 130

Service Offshoring Global Business Services Research 130

Everest Group

JANUARY 24, 2024

Everest Group Global Events will provide information, guidance and networking opportunities to professionals with responsibilities for global shared services, sourcing, technology, vendor management and customer experience. The theme of the conference is “The Pragmatic Edge: Designing Your Future.”

Advisory 182

Advisory Research Shared Services Sourcing 182

Premier BPO

JUNE 7, 2024

Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects. Companies with reliable outsourcing partnerships can quickly adjust to changing market demands. References 1.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

AUGUST 13, 2024

In this report, we assess providers’ capabilities in Poland across three parameters.

Marketing 100

Marketing Service Shared Services Global Business Services 100

Everest Group

AUGUST 13, 2024

In this report, we assess providers’ capabilities in Poland across three parameters.

Marketing 100

Marketing Service Shared Services Global Business Services 100

Everest Group

OCTOBER 20, 2023

Participate in the Key Issues Survey 2024 to better understand the current thinking of industry leaders across the globe. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast.

Service 147

Service Offshoring Global Business Services Information Technology 147

The Hackett Group

SEPTEMBER 24, 2024

Are Recognized for Their Cutting-Edge Digital Transformation Achievements Miami, FL – September 24, 2024 – The Hackett Group, Inc. These companies have successfully hyper-automated a wide range of end-to-end business processes through their creative application of intelligent automation, advanced analytics and artificial intelligence (AI).

Robotics Process Automation 69

Robotics Process Automation Automation Sourcing Advisory 69

Everest Group

MAY 30, 2024

DALLAS, May 30, 2024 — When business executives take the time to attend a global conference, two objectives outweigh all the rest: they want to learn from real case studies and network with peers. About Everest Group Everest Group is a leading research firm helping business leaders make confident decisions.

Advisory 130

Advisory Shared Services Research Sourcing 130

Everest Group

JULY 9, 2024

Live Webinar Evaluating Brand Perception Data to Improve EVP and Talent Attraction July 9, 2024 | 9 a.m. IST A distinctive employee value proposition (EVP) is proving to be the deciding factor in GBS and tech employers’ differentiation, particularly in a market with slowing talent demand. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

Marketing 130

Marketing Service Global Business Services Shared Services 130

Everest Group

SEPTEMBER 30, 2024

Providers have started to capitalize on the GCC market Providers have also started to realize the growth opportunity with the GCC set-up market, and this has prompted them to adopt a more nuanced approach. The key performance indicators (KPIs) for these teams primarily include revenue growth from the GCC market segment.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

The Hackett Group

FEBRUARY 13, 2024

Finance leaders will also need to do more with less operationally in 2024 because they expect to see a 5% increase in finance workloads and a slight decrease in staffing and operating budget, The Hackett Group ® found. Digital transformation remains a top five priority for finance in 2024, the research found.

Finance 59

Finance Robotics Process Automation Reduced Costs Research 59

Zinnov

SEPTEMBER 17, 2024

No longer confined to simple metrics of output per input, productivity has become a multifaceted measure of an organization’s ability to create value, innovate, and adapt to changing market dynamics. This evolution is occurring against a backdrop of significant global trends: A global headline inflation forecast of 5.9%

Global Business Services 52

Global Business Services Government Research Collaborations 52

The Hackett Group

FEBRUARY 16, 2024

4) returned to the top five priorities for 2024, highlighting procurement executives’ concern over increased expectations for their function. Procurement is once again anticipating an efficiency gap in 2024 as workload is expected to increase by 8% in 2024, while budgets are expected to rise by only 1.6%. spending increase.

Advisory 59

Advisory Research Analytics Risk Management 59

Chazey Partners

OCTOBER 6, 2020

The expansion of our RPA developers team is an important step for our company as we continue to expand our capabilities and market leadership in the RPA industry.” Chuy Michel, Chazey’s Regional RPA leader commented, “according to Gartner, the RPA market will grow at double-digit rates through 2024.

Robotics Process Automation 52

Robotics Process Automation Facilities Management Global Management Consulting Advisory 52

Everest Group

JANUARY 15, 2024

I’ll keep this newsletter short and to the point – I know how busy everyone is preparing for the end of 2023 and the beginning of 2024. We took a deep dive into actual cases where AR brought research to bear on specific sales and marketing scenarios and helped drive outcomes. Hello AR colleagues! You can watch the event here.

Research 130

Research Sales Cybersecurity Retail 130

Everest Group

JANUARY 15, 2024

I’ll keep this newsletter short and to the point – I know how busy everyone is preparing for the end of 2023 and the beginning of 2024. We took a deep dive into actual cases where AR brought research to bear on specific sales and marketing scenarios and helped drive outcomes. Hello AR colleagues! You can watch the event here.

Research 130

Research Sales Cybersecurity Retail 130

The Hackett Group

FEBRUARY 29, 2024

In 2024, developing effective leaders remains the top priority for HR, marking its second consecutive year in the top spot, according to The Hackett Group ®. The need to create and maintain a high-performing organizational culture climbed three spots in 2024 to become priority No.

Advisory 59

Advisory Human Resources Research Efficiency 59

The Hackett Group

OCTOBER 22, 2024

Digital World Class ® Finance Organizations Operate With 47% Lower Process Costs and 50% Fewer Full-Time Staff Compared to Peers MIAMI, FL – October 22, 2024 – Generative artificial intelligence (Gen AI) is reshaping the finance landscape, disrupting traditional operations and pushing the boundaries of what’s possible.

Finance 59

Finance Advisory Marketing Reduced Costs 59

The Hackett Group

APRIL 8, 2025

42% of GBS organizations piloted Gen AI in 2024, driving productivity and cost savings MIAMI April 8, 2025 The Hackett Group , Inc. In 2024, 42% of GBS organizations piloted Gen AI, and 63% of these early adopters reported measurable gains in productivity, cost savings, and service quality. The results?

Advisory 59

Advisory Human Resources Shared Services Global Business Services 59

The Hackett Group

NOVEMBER 6, 2024

bp Earns Recognition for Best Certification Program Improving Employee Retention and Promotion Rates in Partnership With The Hackett Group and Thought Industries MIAMI, FL – NOVEMBER 6, 2024 – The Hackett Group, Inc. We are proud to be a key learning partner of bp and look forward to continuing to support it with its GBS learning journey.”

Advisory 69

Advisory Research Design Collaborations 69