2024 Service Services Contracting 
Everest Group
MAY 9, 2024
The revolutionary integration of digital CX solutions is significantly transforming customer experience service delivery. While benchmarks like Average Handling Time (AHT), First Call Resolution (FCR), and other Service Level Agreements (SLAs) have been integral, the current era demands a recalibration.
IBM Services
JANUARY 30, 2024
Increasingly, enterprise organizations are adopting a multicloud approach—the use of cloud services from more than one cloud vendor—to optimize performance, control costs and prevent vendor lock-in. billion in 2024, up from $563.6 to total $678.8 billion in 2023. Webex or Slack) hosted over the public internet.
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IBM Services
FEBRUARY 19, 2024
from 2024 to 2032. The net effect of data-driven business transformation is increased compliance, productivity and effectiveness via automation across different business units, such as sales, marketing and services. This leads to revenue uplift through opportunities to create new services and channels. Improved user experience.
Everest Group
DECEMBER 3, 2024
Live Webinar Outsourcing Services Cost and Pricing: The Trends to Know to Focus on the Win December 3, 2024 | 7:30 a.m. IST As the global services landscape continues to evolve, 2024 has brought unique challenges. How has the cost of delivering IT and BPO services and pricing changed in 2024? PST | 9.30
Everest Group
NOVEMBER 26, 2024
Live Webinar Emerging IT Services Outsourcing Trends and Deal Strategies in EMEA November 26, 2024 | 10 a.m. IST In today’s IT services landscape, early signs of recovery are beginning to emerge. How has the demand for IT services in EMEA evolved in 2024, and what’s the outlook for 2025? GMT | 11 a.m.
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