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Embracing Strategic Business Outcomes in Digital CX: A New Benchmark for Success in CXM Service Delivery | Blog

Everest Group

Developing effective measurement mechanisms for these outcomes can be complex Contractual adjustments : Traditional service contracts may need restructuring to accommodate the shared responsibility model. Moreover, limited information to establish the baseline metric or outcome might pose a challenge.

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Unlocking financial benefits through data monetization

IBM Services

from 2024 to 2032. Data products are assets developed from a company’s internal data sources or by combining internal and public data, augmented with AI to extract unique insights that help drive business decisions. In 2023, the global data monetization market was valued at USD 3.5 billion, and experts project it to reach USD 14.4

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8 steps to build a successful multicloud strategy

IBM Services

According to a recent forecast from Gartner (link resides outside ibm.com) worldwide end-user spending on public cloud services is expected to grow 20.4% billion in 2024, up from $563.6 microservices, or microservices architecture ) and uses an open-source container orchestration platform (e.g., to total $678.8 billion in 2023.

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Emerging IT Services Outsourcing Trends and Deal Strategies in EMEA | Webinar

Everest Group

Live Webinar Emerging IT Services Outsourcing Trends and Deal Strategies in EMEA November 26, 2024 | 10 a.m. IST In today’s IT services landscape, early signs of recovery are beginning to emerge. How has the demand for IT services in EMEA evolved in 2024, and what’s the outlook for 2025? GMT | 11 a.m.