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Strategic Role of Technical Support in Driving SaaS Adoption

Everest Group

For more on our continuing coverage of how digitalization is changing technical support functions, also read The Evolution of the Technical Support Engineer Job Role. The global SaaS market is expected to grow at more than 100% CAGR through 2026, reaching a market size of US$300-400 billion.

Sales 130
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Six keys to achieving advanced container monitoring

IBM Services

Gartner predicts that 90% of global enterprises will use containerized applications and one in five apps will run in containers by 2026, as CIO reported. Linux namespaces and cgroups, Windows silos and job objects) to isolate processes and control the amount of CPU, memory and disk that those processes can access.

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The Top 10 In-Demand Offshore Roles in Australia for 2023

AS White Global

According to the Australian Government’s recent Labour Market Insights, employment is projected to increase over five years to November 2026 across 19 broad industries and 8 broad occupational groups. According to a recent report, an estimated 17,000 jobs in the legal sector will be added over the next five years to 2026/27.

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Fundamentals of cloud data security and protection

Hyland

By 2026, Gartner predicts public cloud spending will exceed 45% of all enterprise IT spending, up from less than 17% in 2021. Self-inflicted security breaches can occur when cloud security team members don’t have the necessary cloud expertise to get the job done right. Automate the cloud. Gartner [link]. Hyland on AWS.

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44 Eye-Opening Gig Economy Statistics For 2022

Velocity Global

People working in the gig economy can sign up from jobs on customer-facing platforms like ride-share apps or courier services, while others may be employed by a company on a freelance basis for a specific job. 56% of gig economy workers say they take gig jobs to earn money on top of their main source of income. Mastercard.

Jobbing 59
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Top IT Trends and Predictions 2021

WebCreek

It is likely that jobs in the AI field will be in high demand in 2021. Along with remote work tools like webcams and microphones, consumers will look for additional smart home devices that can help them balance their jobs and household duties, such as childcare, elder care, or grocery shopping. Expanding Applications in Healthcare.

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What is a citizen developer – and how can they liberate your contact center?

Balbelforce

Instead of screws and bits of wood, the citizen developer has pre-built modules of software functionality (like API connectors, speech synthesis engines, automations that update databases, and more). It can also refer to more specific projects such as automated workflows within the company’s digital landscape.