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Chatbots Will Play a Major Role in Customer Service for 25% of Companies by 2027

The Global Small Business Blog

©iStock/hirun Gartner predicts that by 2027, chatbots will play a major role in customer service for 25% of companies. For marketplace owners, it's an opportunity to engage with their online audience in real-time.

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By 2027, US Online Retail Spending Will Reach $1.6 Trillion

Forrester Digital Transformation

Forrester’s 2022 Online Retail Forecast, US, provides insights about US total retail sales, online retail sales, and the online retail penetration forecast for 30 product categories for the next five years.

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US Digital-Influenced Retail Sales Will Top $3.8 Trillion In 2027

Forrester Digital Transformation

trillion in 2027. Forrester forecasts US digital-influenced retail sales to grow from $2.7 trillion in 2022 to $3.8

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US B2B E-Commerce Will Reach $3 Trillion By 2027

Forrester Digital Transformation

This report outlines the potential of the US B2B e-commerce space across 11 durable and nondurable product categories, with historical data going back to 2008.

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Europe-5 Online Retail Sales Will Reach €553 Billion By 2027

Forrester Digital Transformation

The Europe-5 markets comprise the top five economies in Europe — in order of size, those are Germany, the UK, France, Italy, and Spain. In 2022, total retail sales for the Europe-5 countries continued to grow strongly, but this growth actually shifted from online channels and touchpoints to offline channels and touchpoints.

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Key Software Development Outsourcing Statistics and Trends for 2024

Groove Technology

billion, with projections indicating a 5% annual growth until 2027, primarily driven by enterprise software development requirements. Software development outsourcing, a strategic approach to delegating software creation tasks to external providers, has emerged as a pivotal element in the global IT ecosystem. billion and continues to expand.

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Wealth management in Vietnam: A $600-billion wealth market by 2027

McKinsey & Company

To capitalize on the huge wealth management opportunity in Vietnam, institutions need to offer tailored financial advisory solutions across the wealth continuum—and consider cost and scalability.