Capgemini

APRIL 7, 2025

Every day since his promotion from customer service representative (CSR) to contact center manager for a global bank, Michael has faced the same challenge: Enabling representatives to deliver personalized customer service despite operating in a communications silo. Consider the following story.

Banking 52

Banking Out-Tasking Retail Customer Service 52

Mercans

APRIL 18, 2021

Currently, non-oil exports reach $200 billion, but Saudi Arabia has set an ambitious non-oil export target of $1 trillion by 2030. The desire to invest in KSA has accelerated as Saudi leaders have also included foreign investment incentives in the Vision 2030 reform plan.

Human Resources 87

Human Resources Payroll Banking Government 87

Magellan Solutions

AUGUST 19, 2021

BPO Philippines Reshaping The Retail & Banking Industry. Retail banks , like most companies, face an urgent imperative to reimagine themselves. . Consumers’ banking preferences are rapidly evolving. But many banks have yet to fully transition due to limitations of their digital capabilities. .

Banking 52

Banking Retail BPO Finance 52

McKinsey & Company

JULY 20, 2023

Stakeholders–owners, tenants, cities, investors, and banks–need to adapt, and they need to do it now. The good news is that the bleakest forecasts are too gloomy. The bad news is that urban real estate is indeed facing substantially reduced demand.

Banking 75

Banking 75

IBM Services

FEBRUARY 5, 2024

The Australian government is officially phasing out checks by 2030 as part of a wider range of payment reforms for the digital era. This solution enables banks to transact with an ecosystem of partners that have the security, resiliency and compliance capabilities in place to handle changing check processing needs.

Banking 91

Banking Business Process Outsourcing Flexibility Regulations 91

Globalization Partners

SEPTEMBER 7, 2021

Piece co-authored by Charles Ferguson, General Manager of Asia Pacific at Globalization Partners, and Eng Keat Lee, Executive Director of Network Partnerships & Strategic Marketing at United Overseas Bank. By 2030, 65 per cent of the region’s enormous population is projected to be middle class.

E-Commerce 98

E-Commerce Marketing Right-Sizing Accounting 98

Capgemini

AUGUST 5, 2022

ESG for Banks – How to Elevate the Game to Achieve Key Goals Capgemini 4 May 2022. The UN estimates that spending $7 trillion each year is needed to get closer to its Sustainable Development Goals by 2030, and 6 out of the $7 trillion is reliant on the private sector. COMMITMENT. We shall talk about this across 3 key components.

Banking 40

Banking Finance Regulations Government 40

Capgemini

OCTOBER 30, 2024

The role of data and AI in driving sustainability for banks Satish Weber and Tej Vakta Oct 28, 2024 Facebook Linkedin How cutting-edge tech will shape the future of environmental and social impact in banking In finance, the goal is to go green – now more than ever. What follows are key takeaways from the panel.

Banking 52

Banking Service Insurance Finance 52

Capgemini

NOVEMBER 22, 2023

The regulation ushered the banking industry to the Open Banking era of seamless data exchange. We witnessed Open Banking being embraced globally – either market driven, or government regulated – across the key markets. The advent of Open Banking allowed for new business model innovations.

Finance 52

Finance E-Commerce Banking Retail 52

IBM Services

APRIL 18, 2023

Our commitment also extends to working with recognized bodies, whether that means working with retail and consumer goods companies, like the Consumer Goods Forum (CGF), to better understand and address supply chain and sustainability challenges, or with a bank and the Banking Industry Architecture Network (BIAN) on the latest regulatory demands.

Banking 72

Banking Retail Automation Collaborations 72

Velocity Global

MAY 6, 2021

Experts state countries can create at least 65 million new low-carbon jobs globally by 2030 if they take action soon. Experts estimate worldwide green initiatives could generate at least $26 trillion in net global economic benefits between now and 2030. History bears out this prediction. Following the Great Recession of 2008, the U.S.

Manufacturing 52

Manufacturing Finance Jobbing Banking 52

Perficient Digital Transformation

JANUARY 14, 2022

With the percentage of women computer scientists continually declining, Girls Who Code is on a mission to make an impact by working to close the gender gap in entry-level tech jobs by 2030. Donations to Girls Who Code helps inspire, educate, and equip girls with the computing skills to become change agents in their communities. .

Research 84

Research Jobbing Banking 84

Capgemini

MARCH 6, 2023

THE NEED FOR WEALTH-AS-A-SERVICE Shreya Jain 06 March 2023 Facebook Twitter Linkedin Recent times have witnessed the popularity of white-label banking, or as it is widely known – Banking-as-a-Service (BaaS). billion by 2030. billion by 2030. The banking business today expects agility with quick, tangible results.

Service 52

Service Banking Advisory Marketing 52

Globalization Partners

MARCH 25, 2022

To facilitate this need, businesses in the region may seek funding through the Asian Infrastructure Investment Bank (AIIB). With its current growth trajectory, the region is on course to becoming the largest market in the world by 2030. The country serves as a hub for regional banking and is committed to fintech innovation.

Research 98

Research Banking Marketing Global Hiring 98

Capgemini

FEBRUARY 18, 2025

The role of Data and AI in driving sustainability for banks Satish Weber Oct 29, 2024 Facebook Twitter Linkedin How cutting-edge tech will shape the future of environmental and social impact in banking In finance, the goal is to go green now more than ever. Major banks operate in a financial economy rather than a real economy (i.e.,

Service 52

Service Banking Insurance Finance 52

Zinnov

MAY 22, 2024

The Next Chapter in India’s GCC Story: Integrated Global Organizations We believe that by 2030, India Global Capability Centers (GCCs) will cease to exist in their current form. By 2030, Asia will contribute to over 50% of the global GDP , with 84% of the overall net addition to the global GDP coming from Asia.

E-Commerce 59

E-Commerce Engineering Manufacturing Sales 59

Globalization Partners

NOVEMBER 9, 2022

opening a bank account online or using a smartphone to monitor and pay for transactions are all examples of fintech. In contrast, banks are financial institutions licensed to accept deposits from their customers and make loans. billion by 2030. For instance,?opening Click To Tweet. Does fintech have a future? .

Banking 64

Banking Healthcare Right-Sizing Research 64

IBM Services

OCTOBER 20, 2023

trillion to the global economy in 2030, more than the current output of China and India combined.” Penalties can be substantial, with bank operators receiving seven-figure fines for biased loan eligibility models, and potential GDPR fines of up to 20 million euros or four percent of annual revenue. trillion in value.

Government 76

Government Manufacturing Banking Inventory Management 76

Anexa

OCTOBER 15, 2021

One of the industries most deeply affected by the crisis was the banking world – like all other sectors, (and as an essential service) they were forced to answer the call and quickly reinvent the entire banking model. Second, banks deployed talent from surplus to shortage areas, to cut costs and bolster reputations.

Business Process Outsourcing 40

Business Process Outsourcing Outsourcing Banking Right-Sizing 40

Vilmate

APRIL 27, 2022

The sector of banking and finance is a good illustration of how businesses can adapt to contemporary concepts. So why was the banking and finance sector to be among the first to apply the benefits of AI and ML in fintech? Banking & Finance as the targeted sector for AI/ML. Otherwise, this text will never finish.

Banking 52

Banking Finance Risk Management Risk Management 52

Capgemini

NOVEMBER 24, 2022

Industries require capital from banks which in turn contour the investment landscape, shape the trends , and ensure that the solutions required are funded and scaled appropriately. In this high-powered environment, banks have a fiduciary duty towards stakeholders to consider foreseeable risk that could have negative impact on assets.

Banking 52

Banking Government Finance Regulations 52

Zinnov

MARCH 3, 2023

Mn by 2030, generating USD 250 Bn of work. The share of white and grey-collar gigs is rising steadily, with Banking, Insurance, and IT services being the key verticals driving this trend. As India moves towards becoming a formidable USD 5 Tn economy, gig workers will play an instrumental role in enabling this. The current 7.7

Insurance 52

Insurance Cybersecurity Retail Banking 52

Globalization Partners

AUGUST 30, 2022

billion to the economy by 2030, equivalent to 12.4 that around three-quarters of Africans will have access to the internet by 2030, compared to only 22 percent in 2020. For instance, according to IMF data from 2017 : Only 48 percent of men in the Sub-Sahara region have a bank account. percent of GDP. Estimates show ?that

E-Commerce 52

E-Commerce Banking Payroll Insurance 52

Zinnov

AUGUST 8, 2024

Pari Natarajan, CEO, Zinnov , provides a striking perspective on this growth: “The number of global roles in India GCCs has grown from a mere 115 in 2015 and is projected to grow to 30,000 by 2030. These roles are pivotal in driving digital transformation across industries, leveraging mature capabilities and data-driven insights.”

Engineering 52

Engineering Out-Tasking Banking Software 52

IBM Services

FEBRUARY 23, 2024

billion by 2030. Banking and financial services: AI-driven solutions are making banking more accessible and secure, from assisting customers with routine transactions to providing financial advice and immediate fraud detection.

Customer Service 102

Customer Service Healthcare Analytics E-Commerce 102

IBM Services

MARCH 22, 2023

The World Bank estimates that some 45 million cubic meters of water are lost daily due to issues like leaks and pipe bursts—adding up to a value of over US$3 billion per year. Merely cutting the amount of NRW in developing countries by half would translate to enough fresh water to serve around 90 million people.

Government 78

Government Analytics Sourcing Engineering 78

Capgemini

JULY 9, 2023

Moreover, by 2030, it is estimated that Gen Z will inherit around $30 trillion from their parents and grandparents. This incredible sum underlines them as a vital demographic for wealth management firms and banks. Wealth management firms and banks must differentiate themselves if they hope to capture Gen Z’s attention.

Finance 52

Finance Banking Marketing Service Innovation 52

IBM Services

OCTOBER 27, 2021

trillion USD per year is required to meet global development needs through to 2030. A Major UK Bank recently stress-tested the climate related financial impact of their property mortgage portfolio using the TCS Climanomics® Platform that IBM delivered. . The urgency of investment . Investment in infrastructure of $6.9

Finance 57

Finance Analytics Collaborations Right-Sizing 57

Infosys Consulting

OCTOBER 19, 2023

models built to detect fraud in retail banking can be leveraged in commercial banking, but the same set of models cannot be reused in client servicing use cases). But, at this point in time, it is difficult to reuse models built for one line of business in another unless the underlying parameters are similar (e.g.,

Management 52

Management Co-Sourcing Insurance Banking 52

AS White Global

JUNE 13, 2022

As we shared in our previous blog , companies are faced with the following concerns when it comes to applying fintech operations in their business: the shortage of onshore talent, strict compliance to government- and industry-mandated standards in banking and financial services, and cybersecurity issues.

Offshoring 52

Offshoring Service Cybersecurity Banking 52

Velocity Global

SEPTEMBER 30, 2020

Creating 30,000 robotics professionals in the country by 2030. . Over that time, Lithuania’s central bank, The Bank of Lithuania, prioritized accessibility to fintech innovators. The bank now offers a carefully designed forum for fintech firms to test new products.

Marketing 52

Marketing Banking Government Labor Costs 52

Planergy Software

JUNE 7, 2022

from 2021 to 2030, it is clear that the benefits of RPA or potential benefits speak for themselves. In Analytics Insight’s latest survey , over 55% of BFSI companies (banking, financial services, and insurance) identified RPA as a key driver to improve process efficiencies and service quality, and have plans to deploy it by 2025.

Robotics Process Automation 52

Robotics Process Automation Finance Automation Out-Tasking 52

Capgemini

JULY 31, 2023

trillion by 2030. In 2021, the Group produced its first fully recycled battery cell with an ambition to equip 3 million electric cars by 2030. While companies need to respond to these external factors, the circular economy can, at the same time, bring a lot of benefits. First Name * First Name is not valid.

Design 52

Design Manufacturing Sourcing Research 52

Zinnov

DECEMBER 4, 2022

Caixa Bank in Spain developed a hybrid computing model where both quantum and traditional computers work in conjunction at different computation stages to analyze and classify credit risk profiles. This will help in creating comprehensive risk profiles that facilitate better decision-making.

Service 59

Service Research Government Collaborations 59

Magellan Solutions

JULY 29, 2021

Callers looking for assistance with a bill or bank statement increasingly communicate with artificial-intelligence-powered bots. The Asian Development Bank predicts that by 2030 AI and similar technologies could displace 286,000 workers or almost a quarter of the people in the telemarketing call center Philippines.

Call Center 52

Call Center Sales Analytics Insurance 52

Everest Group

NOVEMBER 6, 2023

For example, Bank of America closed its Tel Aviv office, while Citigroup and JP Morgan Chase instructed employees to work remotely. The Israel-Hamas conflict that began on October 7 has further intensified the regional instability, leading many global companies to temporarily close offices or implement remote work policies.

Nearshoring 147

Nearshoring Government Offshoring Service 147

Planergy Software

AUGUST 2, 2022

Reduces Environmental Impacts The study also found that if the world moved to a circular economy, it could reduce greenhouse gas emissions by up to 60 percent and save $1 trillion annually by 2030. The benefits would be far-reaching, extending beyond emissions reductions to include improved resource efficiency and reduced waste.

Government 52

Government Design Finance Jobbing 52