Raya Contact Center

AUGUST 23, 2022

Ahmed Refky expressed his happiness regarding the strategic collaboration with Zain Saudi Arabia and said, “We’re proud to be a partner of success for Zain Saudi Arabia. Through upgrading the customer experience, as well as providing products and services that meet current and future needs, and proactive and effective customer service.

Management 76

Management Business Process Outsourcing Outsourcing Customer Service 76

Raya Contact Center

AUGUST 21, 2022

Ahmed Refky expressed his happiness regarding the strategic collaboration with Zain Saudi Arabia and said, “We’re proud to be a partner of success for Zain Saudi Arabia. Through upgrading the customer experience, as well as providing products and services that meet current and future needs, and proactive and effective customer service.

Business Process Outsourcing 76

Business Process Outsourcing Outsourcing Management Customer Service 76

Capgemini

OCTOBER 30, 2024

At Capgemini’s Business to Planet Connect 2024, part of Climate Week NYC, a panel of experts discussed the challenges and opportunities that lie ahead for financial services companies. Many major financial services companies say they are working with these clients to identify technology use cases that will reduce environmental impacts.

Banking 52

Banking Service Insurance Finance 52

Perficient Digital Transformation

FEBRUARY 1, 2023

This Acquia Drupal Cloud enables unparalleled collaboration between marketing and information technology teams: Site Studio (formerly Cohesion ): Site Studio, which is new for marketers, delivers a low-code experience for creating and designing websites for various devices and interaction types without the need for a developer.

Co-Sourcing 110

Co-Sourcing Marketing Flexibility Research 110

Zinnov

DECEMBER 4, 2022

Among the industries that Quantum Computing has the potential to revolutionize, the Financial Services industry stands out for several reasons. First, the size of the prize is hefty – Quantum Computing is set to generate up to USD 40-45 Bn in revenues in the Financial Services industry alone upon its maturity by 2040 with a CAGR of ~40-42%.

Service 59

Service Research Government Collaborations 59

Pure Moderation

DECEMBER 15, 2022

from 2022 to 2030. As more and more companies hire third-party service providers, the BPO industry is poised to deliver positive and wide-ranging impacts. Machine learning, for instance, has drastically redefined customer service outcomes and approaches. Focus On Omnichannel Customer Services. Artificial Intelligence.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Out-Tasking 98

Magellan Solutions

DECEMBER 7, 2022

Telehealth Services is the process of giving care and medical services from a distance using technology for communication. The market for telehealth services was estimated to be worth USD 83.5 BENEFITS OF TELEHEALTH SERVICES. RURAL RESIDENTS’ ACCESS TO MEDICAL SERVICES. EMERGENCY PSYCHOLOGICAL SERVICES.

Service 75

Service Healthcare Insurance Reduced Costs 75

Capgemini

MARCH 6, 2023

THE NEED FOR WEALTH-AS-A-SERVICE Shreya Jain 06 March 2023 Facebook Twitter Linkedin Recent times have witnessed the popularity of white-label banking, or as it is widely known – Banking-as-a-Service (BaaS). billion by 2030. The banking business today expects agility with quick, tangible results.

Service 52

Service Banking Advisory Marketing 52

Zinnov

AUGUST 2, 2024

As the crisis catalyzed remote collaboration at scale, Indian GCCs proved skeptics wrong. They operated with surgical precision – seamlessly managing globally distributed teams and customers across time zones while maintaining stringent service levels. Aided by a USD 3.5

Engineering 52

Engineering Collaborations Finance Government 52

Everest Group

SEPTEMBER 30, 2024

For service providers, this diversification presents opportunities to establish stronger ties with semiconductor manufacturers looking to tap into these emerging markets. Service providers can develop advanced testing methodologies and employ tools such as digital twins for simulation.

Outsourcing 52

Outsourcing Service Engineering Manufacturing 52

Zinnov

MAY 22, 2024

GCCs also pay over 20% higher compensation on average, compared to Tech Services companies. The Next Chapter in India’s GCC Story: Integrated Global Organizations We believe that by 2030, India Global Capability Centers (GCCs) will cease to exist in their current form. Tn, is at the same level as China’s GDP in 2007.

E-Commerce 59

E-Commerce Engineering Manufacturing Sales 59

Everest Group

SEPTEMBER 18, 2024

Having successfully completed that action in just two years, our new pledge is to grow the impact sourcing workforce to 1 million by 2030. Everest Group’s first Commitment to Action in 2022 was to grow the impact sourcing market from 350,000 FTEs to half a million in three years.

Impact Sourcing 52

Impact Sourcing Sourcing Government Research 52

Everest Group

DECEMBER 11, 2023

Our Everest Group team is pleased to share their analysis of positive developments from the first two days of COP28, with a specific focus on the global technology and tech services industries, in this blog. What does this mean for the sustainability enablement services market?

Regulations 64

Regulations Collaborations Accounting Analytics 64

Globalization Partners

MARCH 17, 2022

Today, with all the collaboration tools and technology out there, long-distance communication is easier than ever. According to a study by Korn Ferry , the global talent shortage could result in a deficit of more than 85 million workers by 2030. Evade local talent shortages. But, in reality, there is talent everywhere.

Regulations 98

Regulations Payroll Out-Tasking Risk Management 98

Zinnov

AUGUST 22, 2023

This shift offers an unprecedented opportunity for businesses within the CleanTech industry, a sector projected to reach a staggering USD 380-400 Bn by 2030. By 2030, an additional 1.2 By 2030, an estimated 350 Mn EVs are set to hit the roads, sparking a surge in innovation and development. Why is there a need for CleanTech now?

Co-Sourcing 52

Co-Sourcing Retail Software Manufacturing 52

AS White Global

JUNE 13, 2022

We’ve covered the benefits of offshoring fintech services to a dedicated staff. Now, let’s help you assess what you need to look for in an offshore service provider for developing and maintaining fintech services. By 2030, there will be a global shortage of human talent – more than 85 million people – and $8.5

Offshoring 52

Offshoring Service Cybersecurity Banking 52

IBM Services

APRIL 11, 2023

Taking our education philosophy externally, we had over 7 million learners enrolled in free IBM courses through our combined education initiatives , putting us on track to meet our goal to skill 30 million people by 2030.

Cybersecurity 81

Cybersecurity Software Collaborations Jobbing 81

IBM Services

APRIL 18, 2023

Major industries, such as financial services, healthcare, retail and telecom and media, made their initial leap to cloud over a decade ago. With our strategic partners, we embrace a co-creation approach leading with our industry alongside Cloud Service Partners AWS, Microsoft Azure and industry ISVs to solve core industry-specific challenges.

Banking 72

Banking Retail Automation Collaborations 72

Capgemini

JANUARY 16, 2024

Productivity tools like Microsoft Teams are more than messaging services – they are platforms for a more efficient, collaborative way of working. This does not spell the end of in-house security but should accelerate its evolution into a more employee-centric service. The next step is operational flexibility.

Flexibility 52

Flexibility Facilities Management Cybersecurity Collaborations 52

IBM Services

OCTOBER 27, 2021

To support those public and private organizations, the finance sector needs to manage organizations’ financial investment and risk assessments through collaborative, secure, trusted data and technology platforms. . trillion USD per year is required to meet global development needs through to 2030. The urgency of investment .

Finance 57

Finance Analytics Collaborations Right-Sizing 57

IBM Services

OCTOBER 20, 2023

trillion to the global economy in 2030, more than the current output of China and India combined.” These development platforms support collaboration between data science and engineering teams, which decreases costs by reducing redundant efforts and automating routine tasks, such as data duplication or extraction.

Government 76

Government Manufacturing Banking Inventory Management 76

Perficient Digital Transformation

NOVEMBER 21, 2022

For the second consecutive year, Perficient volunteered to host training centers for free AI Bootcamps for local high school students in collaboration with the Mark Cuban Foundation. From industries such as healthcare to financial services, we are just at the tip of the iceberg. between now and 2030.

Jobbing 69

Jobbing Collaborations Healthcare Management 69

Capgemini

SEPTEMBER 18, 2024

In this article, Fredrik Almhöjd recommends three actions commercial vehicle manufacturers can take now to start overcoming customer resistance to e-mobility, with an emphasis on charging and connected services. We’ll discuss the important topic of automotive-connected services in more detail later in this blog series.

Sales 52

Sales Manufacturing Regulations Inventory Management 52

Everest Group

OCTOBER 26, 2023

Read on for insights from our analyst team, who attended and presented at these pivotal gatherings that fostered collaboration and dialogue with the international community to advance sustainability efforts. Together, we are embarking on a collaborative mission to enhance lives through impact sourcing.

Impact Sourcing 64

Impact Sourcing Sourcing Government Research 64

Everest Group

OCTOBER 11, 2022

SDGs are witnessing a bigger global collaboration than the Millennial Development Goals (MDGs) and create more space for the private sector’s involvement in realizing the goals. It can include: Expanded production and services to underserved markets. Extending the three scopes for success . What can’t be measured can’t be managed.

Impact Sourcing 52

Impact Sourcing Sourcing Collaborations Jobbing 52

IBM Services

FEBRUARY 23, 2024

Several natural language subprocesses within NLP work collaboratively to create conversational AI. The emergence of NLG has dramatically improved the quality of automated customer service tools, making interactions more pleasant for users, and reducing reliance on human agents for routine inquiries. billion by 2030.

Healthcare 102

Healthcare Analytics Customer Service E-Commerce 102

IBM Services

APRIL 18, 2024

A world where computer minds pilot self-driving cars, delve into complex scientific research, provide personalized customer service and even explore the unknown. On a smaller scale, some organizations are reallocating gen AI budgets towards headcount savings, particularly in customer service.

Research 93

Research Out-Tasking Manufacturing E-Commerce 93

Everest Group

JUNE 24, 2024

However, in alignment with the region’s Vision 2030 of diversifying its economy, Saudi Arabia has all its investments in line to become a pioneer in the AI and gen AI landscape. The ripples created by this region have attracted multiple service providers, tech providers , and even the global investment world.

Government 59

Government Manufacturing Marketing Analytics 59

Infosys Consulting

APRIL 26, 2023

billion dollars by 2030. Value levers and potential enhancements to business growth Supplier collaboration: Buyers will be able to collaborate more closely with suppliers during the manufacturing phase of the final product. According to Statista , the Metaverse market is expected to increase by 47.48

Manufacturing 52

Manufacturing Collaborations Healthcare Marketing 52

Zinnov

MARCH 21, 2024

Lasting hybrid models need equitable norms for both office and remote employees – around collaboration, communication, processes, and policies. And projections indicate that this number will surpass 20,000 by 2030, signaling the emergence of proven Indian leadership potential that CXOs can confidently invest in.

Flexibility 52

Flexibility Analytics Cybersecurity Global Hiring 52

Zinnov

FEBRUARY 6, 2024

Now, the conversation has shifted to just “one global organization” with seamless cross-country collaboration, according to KSV. So instead of working in siloes, GCC leaders should demonstrate peer-to-peer collaboration. By 2030, this number is projected to grow 4X. Ready to unlock India’s talent-rich ecosystem?

Jobbing 52

Jobbing Collaborations Automation Engineering 52

Zinnov

FEBRUARY 6, 2024

Now, the conversation has shifted to just “one global organization” with seamless cross-country collaboration, according to KSV. So instead of working in siloes, GCC leaders should demonstrate peer-to-peer collaboration. By 2030, this number is projected to grow 4X. Ready to unlock India’s talent-rich ecosystem?

Jobbing 52

Jobbing Collaborations Automation Engineering 52

Zinnov

MARCH 3, 2023

Mn by 2030, generating USD 250 Bn of work. Pre-pandemic, half the gig workers were concentrated in two sectors – Retail Trade and Transportation, mostly app-based ride-hailing services and last-mile deliveries. A recent NITI Aayog report estimated that this workforce will more than triple to a massive 23.5 Of the 7.7

Insurance 52

Insurance Cybersecurity Retail Banking 52

Raya Contact Center

AUGUST 22, 2022

Ahmed Refky expressed his happiness regarding the strategic collaboration with Zain Saudi Arabia and said, “We’re proud to be a partner of success for Zain Saudi Arabia. Through upgrading the customer experience, as well as providing products and services that meet current and future needs, and proactive and effective customer service.

Management 40

Management Business Process Outsourcing Outsourcing Customer Service 40

Globalization Partners

MARCH 25, 2022

With its current growth trajectory, the region is on course to becoming the largest market in the world by 2030. Instead of collaborating with Indonesian startups directly, businesses based in the Netherlands may consider establishing branches within the country and hiring local talent. Market size. For instance, Vietnam’s GDP rose 2.3

Research 98

Research Banking Marketing Global Hiring 98

Zinnov

OCTOBER 2, 2023

There is a burgeoning demand for digital solutions and services and companies are increasingly recognizing the value of DE. The success of these ER&D centers is evident in the products and services that they have developed. Agile teams can efficiently collaborate and deliver high-quality results.

Engineering 52

Engineering Government Collaborations Research 52

Magellan Solutions

MAY 2, 2024

The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually. This can translate to faster turnaround times, higher quality output, and consistent service delivery. Quality Control Issues Maintaining consistent service levels and quality control can be more challenging when outsourcing offshore.

Offshoring 52

Offshoring Outsourcing Call Center Right-Sizing 52