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Role of AI in Revolutionizing Customer Experience in the Utility Sector

Mattsen Kumar

billion by 2030. from 2024 to 2030. IBM’s global study results demonstrate that 74% of Energy & Utility companies surveyed have implemented or are analyzing using AI in their operations. Advanced algorithms balance supply and demand in real-time, leading to more efficient energy use and reduced waste.

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Conversational AI use cases for enterprises

IBM Services

These technologies enable systems to interact, learn from interactions, adapt and become more efficient. It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience. billion by 2030.

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How to choose the best AI platform

IBM Services

trillion to the global economy in 2030, more than the current output of China and India combined.” AI platforms offer a wide range of capabilities that can help organizations streamline operations, make data-driven decisions, deploy AI applications effectively and achieve competitive advantages. trillion in value.

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Is Outsourcing Offshore Right for You? Pros and Cons

Magellan Solutions

One popular tactic is outsourcing to other countries to make operations more efficient. The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually. Companies increasingly turn to offshore providers for talent, expertise, and cost-efficiency.