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Cost-Efficient Customer Service: Quality without the Price

Simplr

[ Updated: June 5, 202 3] Training and onboarding of customer service staff can be costly and time-consuming. As more businesses look to cut costs wherever possible, especially within CX, it presents challenging questions for management: Is outsourcing to a legacy call center sustainable anymore? Is customer service a cost center?

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Private cloud use cases: 6 ways private cloud brings value to enterprise business

IBM Services

According to a report from Future Market Insights (link resides outside ibm.com), the global private cloud services market is forecast to grow to USD 405.30 billion by 2033, up from USD 92.64 In a public cloud , a third-party service provides computing resources (e.g., billion in 2023. What is a private cloud?

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Questions to Ask When Evaluating a Generative AI (LLM) Chatbot Provider

Simplr

As businesses navigate the ever-changing world of customer service, the use of ChatGPT , generative AI, and large language models (LLMs) is becoming increasingly important. Especially in customer service. At Simplr, we believe that 90% of customer service interactions will be automated by 2033.

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Strategic Advantage: 7 Key Reasons To Consider Outsourcing B2B Collections Copy

Mattsen Kumar

Efficient management of B2B collections is significant for sustaining good financial health. Debt collection agencies have come onto the scene for businesses seeking professional services collecting overdue payments. The integration of tailored services into debt management makes the invoicing process hassle-free and effective.

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AI-Powered ERP: Transforming Business Decisions for the Future

Amzur

million by 2033, growing at a compound annual growth rate (CAGR) of 25.5% during the forecast period from 2024 to 2033. For example: Optimized Inventory Management AI can predict demand and identify potential stockouts, helping businesses manage inventory costs effectively.