Everest Group

OCTOBER 26, 2023

The week-long event from September 17-24 focused on accelerating action to achieve net zero emissions by 2050 and building a more just and equitable society. We proudly announced that in just the first year of the commitment, the global services industry is within striking distance of the three-year target.

Impact Sourcing 162

Impact Sourcing Sourcing Government Research 162

IBM Services

FEBRUARY 7, 2024

Many countries have committed to reaching net zero by 2050, aligning with the Paris Agreement’s goal to limit global warming to well below 2 degrees Celsius. And they could drive economic gains: Research shows markets for carbon-neutral goods and services may be worth $10.3 trillion to the global economy by 2050.

Government 95

Government Software Regulations Sourcing 95

Raya Contact Center

DECEMBER 22, 2024

We are pleased to share this guest blog post written by Aishwarya Barjatya, Practice Director at Everest Group, a global research firm. Egypt is home to a multilingual workforce of approximately 250,000 full-time equivalents (FTEs), capable of supporting over 20 languages in both voice and non-voice business process services.

Government 45

Government Impact Sourcing Research Analytics 45

Anexa

FEBRUARY 15, 2022

When we talk about multilingual customer service – both from the consumer and the provider’s standpoint, it can seem like a challenging provision. That’s a huge consumer market waiting to be captured, and judging by the trend of this data, it’s exploding – by 2050, one in three U.S. citizens will speak Spanish.

Customer Service 52

Customer Service Service BPO Research 52

IBM Services

APRIL 18, 2024

A world where computer minds pilot self-driving cars, delve into complex scientific research, provide personalized customer service and even explore the unknown. Researchers are actively exploring artificial consciousness, general problem-solving and common-sense reasoning within machines.

Research 93

Research Out-Tasking Manufacturing Customer Service 93

Capgemini

SEPTEMBER 4, 2024

Rising consumer demand : Consumers are increasingly prioritizing eco-friendly products and services. The European Green Deal, aiming to make Europe the first climate-neutral continent by 2050, exemplifies these efforts. For instance, renewable energy could reduce global carbon emissions by up to 70% by 2050 (IEA).

Operational Costs 52

Operational Costs Regulations Research Reduced Costs 52

Globalization Partners

NOVEMBER 9, 2022

So is using your smartphone as a digital wallet to pay for goods and services. One significant piece of legislation was the EU’s Revised Payment Service Directive, PSD2. Fintech simply means more choices of financial services; for companies, it means increased efficiency in operations. Click To Tweet.

Banking 64

Banking Healthcare Right-Sizing Research 64