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One of the Best Strategic Business Decisions: Outsourcing

Premier BPO

Macroeconomic changes, talent shortages, and evolving trends, including technological advancements, have businesses increasingly relying on outsourcing as a strategy. These tools encompass a wide range of technologies requiring deep expertise in areas where your business is unlikely to have the team to accomplish this.

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The Importance of Strategy and Governance for Global Business Services

AH Anderson Consulting

Welcome to my third article in a series focused on insights, experience and practical advice on an operating model called Global Business Services (GBS). The GBS operating model is the latest step in the evolution of shared services (SS). to be leveraged across an entire organization, resulting in lower service costs.

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The Golden Path: How Indian Finance COEs are Transforming Global Business Services 

Zinnov

Market volatility, uncertainty, complexity, and ambiguity are some of the factors forcing SSCs to pivot their business models to buffer them from future shocks. With 440+ Finance Shared Services COEs employing over 700,000 people across multiple Tier 1 and 2 cities, India is a gold mine for global organizations.

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Analyst Relations Newsletter Q1 2022: Key Highlights from Custom Research

Everest Group

Case #1: Assisted a top 10 service provider in identification of Global Business Service / captive targets for acquisition/carve-outs. The client was successful in initiating multiple conversations with target accounts based on the insights provided through the study.

Research 100
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Hyper Intelligent Automation Powering Enterprise Systems Of eXperience

Zinnov

The Automation industry has evolved considerably over the past couple of years. COVID led to an unprecedented surge in the adoption of Automation by enterprises in a bid to ensure business continuity and resiliency. The definition of Automation itself has evolved quite significantly over the past several years.

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SSOW 23 Key Takeaways – Leading Shared Services into the Future

Premier BPO

This year’s event was held from March 23 rd to 26 th under the theme of “Leading Shared Services into the Future”. The week featured prize-winning speakers and Global Business Services giants. We engaged in conversations surrounding the evolving transformation of work in global markets.

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The Evolution and Growth of Global Capability Centers (GCCs) and the Critical Role of Providers | Blog

Everest Group

Combined with the assisted model, these two approaches account for over 90% of GCC setups supported by providers. Multiple providers have created dedicated business units focused solely on the GCC market, employing specialized sales teams aligned with GCC accounts.