Magellan Solutions

JULY 9, 2021

Account Receivable Services for our Insurance BPO Services. Here at Magellan Solutions , we create invoices, generate statements, manage and reconcile customer accounts. Account Payable Services for our eCommerce Outsourcing Service. Account Payable Services for our eCommerce Outsourcing Service. Accounting.

Call Center 52

Call Center Service BPO Customer Support 52

Blue Ocean

FEBRUARY 17, 2022

In today’s world, BCP requires the ability to pivot tactics and strategies quickly and efficiently—and the location of your contact center outsourced partner is a serious factor in that ability. The last thing you want is a business continuity plan that doesn’t take into account your specific program parameters and requirements.

Outsourcing 52

Outsourcing Contact Center Outsourcing Collaborations Customer Service 52

Magellan Solutions

SEPTEMBER 10, 2019

Anything initiated through calls belongs on voice accounts. Chat and email services fall under non-voice call center operation. Call center outsourcing services can also be a short-term or a long-term partnership. You can hire a call center during the holidays or after advertising your product or service.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Blue Ocean

JANUARY 31, 2023

In an outsourced environment, your potential partner may be supporting programs as diverse as enterprise tech support and customer service for consumer packaged goods; emergency roadside assistance and insurance claims in-take; loyalty program membership account management and telecom consumer tech troubleshooting.

Call Center 52

Call Center Contact Center Outsourcing Outsourcing Insurance 52

Blue Ocean

OCTOBER 14, 2024

Choosing a contact center outsourcer is a huge investment. We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. Describe your governance model including details on senior management involvement on our account. Need some insight?

Right-Sizing 52

Right-Sizing Contact Center Outsourcing Outsourcing Call Center 52

Blue Ocean

OCTOBER 17, 2023

Likewise, many organizations have established their own ESG guidelines and metrics—or been certified by third party validations—to hold themselves and their chosen vendors accountable. With that said, how do you ensure your outsourced customer care partners or potential partners are holding themselves accountable to robust ESG standards?

Right-Sizing 59

Right-Sizing Government Manufacturing Outsourcing 59

Blue Ocean

JULY 15, 2024

If you’re ready to skip the challenges of an in-house contact center, simply request pricing for an outsourced customer care solution. Customer care is often a 24/7/365 job, and the slightest disruption has the potential to impact your reputation and brand loyalty.

Outsourcing 59

Outsourcing Out-Tasking Nearshoring Offshoring 59

Blue Ocean

FEBRUARY 14, 2024

They will be able to recommend and collaborate with you in regard to which processes to outsource first. Today, our Customer Success Advocates manage 170 customer accounts each, totaling an annual revenue of $756 million for the client. As mentioned, one of our SaaS clients began years ago as a Tier 1 tech support program.

Outsourcing 59

Outsourcing Right-Sizing Customer Service Collaborations 59

Blue Ocean

JUNE 17, 2021

Business continuity made the top of the list of pressure points for in-house contact centers this year—but that’s not altogether surprising on account of the pandemic. Ensuring Business Continuity. Customer care is often a 24/7/365 job, and the slightest disruption has the potential to impact your reputation and brand loyalty.

Outsourcing 59

Outsourcing Out-Tasking Advisory Nearshoring 59

Blue Ocean

JULY 15, 2024

If you’re ready to skip the challenges of an in-house contact center, simply request pricing for an outsourced customer care solution. Customer care is often a 24/7/365 job, and the slightest disruption has the potential to impact your reputation and brand loyalty.

Outsourcing 52

Outsourcing Out-Tasking Nearshoring Offshoring 52

Blue Ocean

FEBRUARY 14, 2024

They will be able to recommend and collaborate with you in regard to which processes to outsource first. Today, our Customer Success Advocates manage 170 customer accounts each, totaling an annual revenue of $756 million for the client. As mentioned, one of our SaaS clients began years ago as a Tier 1 tech support program.

Outsourcing 52

Outsourcing Right-Sizing Customer Service Collaborations 52

Blue Ocean

MARCH 24, 2025

It also holds everyone accountable for the role theyre supposed to play. The contact center SOW will outline exactly what and how often metrics are to be reported and analyzed. Assign accountability for bringing insights and recommendations on bigger picture strategic initiatives.

Analytics 52

Analytics Human Resources Accounting Customer Support 52

Blue Ocean

OCTOBER 14, 2024

Choosing a contact center outsourcer is a huge investment. We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. Describe your governance model including details on senior management involvement on our account. Need some insight?

Right-Sizing 52

Right-Sizing Contact Center Outsourcing Outsourcing Call Center 52

Blue Ocean

NOVEMBER 19, 2024

As such, once customers were connected to a live agent, the agent would need to verify account information and manually enter other details. However, the IVR was not integrated with the client’s off-the-shelf, cloud-based help desk ticketing system, Zendesk.

Data Entry 52

Data Entry Call Center Sales Reduced Costs 52

Blue Ocean

DECEMBER 2, 2024

It’s an approach that teaches them how to improve while simultaneously empowering them to make their own decisions and hold themselves accountable for a customer’s experience. It starts a conversation rather than about being right or wrong. I tell people that handling those customers is about having empathy.

Customer Service 52

Customer Service Service Jobbing Contact Center Outsourcing 52