Blue Ocean

OCTOBER 4, 2023

If agents are frustrated, we can only imagine that the customers they’re speaking with are too. Finding Bilingual Support That Suits Your Customers Best We’re an onshore Canadian contact center outsourcer and pride ourselves on delivering sophisticated (bilingual) customer care through strategic partnership. It’s our thing.

Customer Support 103

Customer Support Offshoring Nearshoring Contact Center Outsourcing 103

Magellan Solutions

JULY 8, 2021

Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. With the future still uncertain, traditional contact center labor models won’t be enough to recoup what’s been lost.

Call Center 40

Call Center Contact Center Outsourcing Outsourcing BPO 40

Magellan Solutions

JULY 16, 2021

If you are not aware yet, the most popular payment models of call centers are per hour basis. Operating in the same or comparable time zones as your clients is one of the advantages in contact center outsourcing. Account Management. Data protection is at the center of what we do. Script Building.

Call Center 52

Call Center Service Contact Center Outsourcing Business Process Outsourcing 52

Blue Ocean

OCTOBER 17, 2023

Likewise, many organizations have established their own ESG guidelines and metrics—or been certified by third party validations—to hold themselves and their chosen vendors accountable. With that said, how do you ensure your outsourced customer care partners or potential partners are holding themselves accountable to robust ESG standards?

Right-Sizing 59

Right-Sizing Government Manufacturing Outsourcing 59

Magellan Solutions

SEPTEMBER 10, 2019

Anything initiated through calls belongs on voice accounts. Chat and email services fall under non-voice call center operation. Call center outsourcing services can also be a short-term or a long-term partnership. You can hire a call center during the holidays or after advertising your product or service.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Blue Ocean

JULY 15, 2024

If you’re ready to skip the challenges of an in-house contact center, simply request pricing for an outsourced customer care solution. An outsourced partner can offer a number of benefits in this scenario.

Outsourcing 59

Outsourcing Out-Tasking Nearshoring Offshoring 59

Blue Ocean

JUNE 17, 2021

Business continuity made the top of the list of pressure points for in-house contact centers this year—but that’s not altogether surprising on account of the pandemic. An outsourced partner can offer a number of benefits in this scenario. Ensuring Business Continuity.

Outsourcing 59

Outsourcing Out-Tasking Advisory Nearshoring 59