Everest Group

SEPTEMBER 14, 2023

Durban Durban stands out as a cost-effective contact center destination, offering up to 70% lower operational costs than tier-2 cities in high-cost countries. Accounting for 40% of the country’s contact center jobs, as per BPESA, Johannesburg ensures abundant resources for efficient outsourcing operations.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

NoonDalton

OCTOBER 20, 2021

If there is one answer that many business owners and top managers agree on, it is that outsourcing is frequently the best way to handle challenges that are outside of your company’s core capabilities. However, for other firms seeking a more hands-on approach to their outsourcing collaboration, the sheer distance might be unattractive.

Outsourcing 98

Outsourcing Nearshoring E-Commerce Supply Chain Management 98

Blue Ocean

OCTOBER 4, 2023

If agents are frustrated, we can only imagine that the customers they’re speaking with are too. Finding Bilingual Support That Suits Your Customers Best We’re an onshore Canadian contact center outsourcer and pride ourselves on delivering sophisticated (bilingual) customer care through strategic partnership. It’s our thing.

Customer Support 103

Customer Support Offshoring Nearshoring Contact Center Outsourcing 103

Blue Ocean

JULY 15, 2024

If you’re ready to skip the challenges of an in-house contact center, simply request pricing for an outsourced customer care solution. Between their redundancy measures , technical infrastructure, remote-ready workforce, and built-in scalability, a strategic outsourced partner can help you mitigate the risks of disruption.

Outsourcing 59

Outsourcing Out-Tasking Nearshoring Offshoring 59

Blue Ocean

JUNE 17, 2021

Business continuity made the top of the list of pressure points for in-house contact centers this year—but that’s not altogether surprising on account of the pandemic. One interesting highlight of the past year was the ability of onshore and nearshore providers to maintain contact center readiness versus offshore providers.

Outsourcing 59

Outsourcing Out-Tasking Advisory Nearshoring 59

Blue Ocean

JULY 15, 2024

If you’re ready to skip the challenges of an in-house contact center, simply request pricing for an outsourced customer care solution. Between their redundancy measures , technical infrastructure, remote-ready workforce, and built-in scalability, a strategic outsourced partner can help you mitigate the risks of disruption.

Outsourcing 52

Outsourcing Out-Tasking Nearshoring Offshoring 52