Blue Ocean

OCTOBER 17, 2023

Likewise, many organizations have established their own ESG guidelines and metrics—or been certified by third party validations—to hold themselves and their chosen vendors accountable. With that said, how do you ensure your outsourced customer care partners or potential partners are holding themselves accountable to robust ESG standards?

Right-Sizing 59

Right-Sizing Government Manufacturing Outsourcing 59

Blue Ocean

OCTOBER 14, 2024

Choosing a contact center outsourcer is a huge investment. We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. What’s your maximum class training size for in-person training? Need some insight? For remote training?

Right-Sizing 52

Right-Sizing Contact Center Outsourcing Outsourcing Call Center 52

Magellan Solutions

SEPTEMBER 10, 2019

Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. A call center provider handles all customer requests from inquiries, bookings to refunds, inbound to outbound, catering to businesses of all shapes and sizes. Set appointments.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Blue Ocean

FEBRUARY 14, 2024

But with this new height of significance, is customer success really something you can outsource? Work with your outsourcer to identify and measure CSS-specific metrics (this isn’t an average handle time kind of situation) and give their team a transparent view of your data to be able to measure their own performance effectively.

Outsourcing 59

Outsourcing Right-Sizing Customer Service Collaborations 59

Blue Ocean

FEBRUARY 14, 2024

But with this new height of significance, is customer success really something you can outsource? Work with your outsourcer to identify and measure CSS-specific metrics (this isn’t an average handle time kind of situation) and give their team a transparent view of your data to be able to measure their own performance effectively.

Outsourcing 52

Outsourcing Right-Sizing Customer Service Collaborations 52

Blue Ocean

OCTOBER 14, 2024

Choosing a contact center outsourcer is a huge investment. We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. What’s your maximum class training size for in-person training? Need some insight? For remote training?

Right-Sizing 52

Right-Sizing Contact Center Outsourcing Outsourcing Call Center 52