Everest Group

MAY 14, 2024

NextWealth leverages impact sourcing to drive business growth and create social impact with a unique three-pillar approach focused on talent, technology, and training. Discover the transformative power of impact sourcing firsthand through Everest Group’s sustainability teams’ eye-opening visit to the NextWealth center in India.

Impact Sourcing 162

Impact Sourcing Sourcing E-Commerce Jobbing 162

Everest Group

SEPTEMBER 14, 2023

With robust telecommunications and widespread internet connectivity, businesses can efficiently run contact center operations Impact sourcing focus: South Africa offers companies a chance to meet impact sourcing goals while remaining cost-effective.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Everest Group

JUNE 12, 2023

Event nasscom Global Inclusion Summit During the 15th Edition of the Nasscom Global Inclusion Summit, Everest Group will deliver a Masterclass with analyst speakers, including Aishwarya Barjatya, Anik Dutta, Aman Birari, Rajesh Ranjan, and Susmitha Devisetty, titled Bridge the Employability Gap through Impact Sourcing.

Impact Sourcing 130

Impact Sourcing Reduced Costs Sourcing Jobbing 130

NoonDalton

JANUARY 1, 2024

In the landscape of modern business practices, Impact Sourcing has emerged as a transformative approach that not only drives corporate social responsibility but also contributes to inclusive economic growth. Understanding the true impact of Impact Sourcing initiatives is crucial.

Impact Sourcing 52

Impact Sourcing Sourcing Analytics Software 52

Everest Group

MAY 22, 2024

Most of the leading CXM service providers we assess as part of our CXM PEAK Matrix © Assessment are investing heavily in a wide range of technologies that will improve the customer experience and reduce the need for human-assisted contacts, but also, and equally as vital, allow support agents to be more effective and efficient, therefore reducing total (..)

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

JANUARY 16, 2024

In 2024, the spotlight is on “Rebuilding Trust,” with a focus on restoring collective agency and reinforcing fundamental principles of transparency, consistency, and accountability among leaders. The technology sector is pivotal in developing sustainable solutions and innovative approaches to mitigate climate change’s impact.

Cybersecurity 162

Cybersecurity Impact Sourcing Jobbing Collaborations 162

Raya Contact Center

DECEMBER 22, 2024

A growing diverse workforce, technological advancements, and the need for cost efficiencies, also position other upcoming North African countries such as Rwanda and Ghana as attractive delivery locations for CX services. These locations also offer an opportunity to meet impact sourcing goals.

Government 45

Government Impact Sourcing Research Analytics 45