Everest Group

MAY 10, 2022

We have noted several new technical support locations being set up in Sub-Saharan Africa by third-party outsourcing providers serving European and other English-speaking global markets. Enterprise (Business-to-Business) technical support is one such area where buyers and service providers are proactively investing in Africa.

Service 130

Service Third Party Outsourcing Government Regulations 130

Premier BPO

JUNE 30, 2022

When utilizing an outsourcer to staff, all attrition and replacement costs are the responsibility of the third-party outsourcer. Onboarding costs, recruiter fees, compensation, and benefits are some of the overhead costs you can avoid when working with an outsourcer.

Co-Sourcing 100

Co-Sourcing Sourcing Third Party Outsourcing Labor Costs 100

VXI

MARCH 2, 2023

For financial service providers, this can range from basic account management to general service inquiries, loan processing support, and payment solutions. By outsourcing, credit unions can free up a larger percentage of funding for more critical transformational initiatives and capital investments.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

VXI

MARCH 2, 2023

For financial service providers, this can range from basic account management to general service inquiries, loan processing support, and payment solutions. By outsourcing, credit unions can free up a larger percentage of funding for more critical transformational initiatives and capital investments.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52