Perficient Digital Transformation

DECEMBER 27, 2021

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Changes We’ve Made: As of this release, Administrators no longer have to manually manage their queue hours when configuring Closed Messages for queues in PACE.

Administrative 116

Administrative Flexibility Managed Services Software 116

Perficient Digital Transformation

MARCH 28, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Plus, we added enhancements to the following pages on the Administrative Console: Agent Console Settings. Lex Bot Management. Web Chat Management. Agent Extensions.

Administrative 139

Administrative Flexibility Managed Services Software 139

Perficient Digital Transformation

APRIL 18, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Plus, we alphabetically ordered the menu items on the Administrative Console and made multiple enhancements to the following pages: Agent Console (Configure Queue Metrics).

Administrative 69

Administrative Sales Flexibility Managed Services 69

Perficient Digital Transformation

OCTOBER 27, 2021

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Last but not least, we improved the following administrative pages: Call Me Now. To learn more about PACE, visit our dedicated landing page ! Dispositions. Web Chat.

Administrative 69

Administrative Flexibility Managed Services Software 69

Perficient Digital Transformation

MAY 31, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Customizable Roles and Permissions: We have expanded the PACE user management system to support custom roles and permissions.

Administrative 69

Administrative Out-Tasking Flexibility Managed Services 69

Perficient Digital Transformation

NOVEMBER 15, 2021

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. We also improved the overall performance of the Agent Console, and Lex Bots Manager, resulting in a smoother platform experience for both administrators and agents.

Administrative 69

Administrative Analytics Flexibility Managed Services 69