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Salesforce vs. ServiceNow: The Battle That Could Redefine Business Success

Premier BPO

Salesforce, long synonymous with Customer Relationship Management (CRM), is venturing into IT Service Management (ITSM), while ServiceNow, the ITSM leader, is making bold moves into CRM. Both Salesforce and ServiceNow are focusing on unified platforms that integrate IT, customer service, and sales into a single ecosystem.

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Top 7 Benefits of Outsourcing Administrative Functions for Insurance Companies

Magellan Solutions

Top 7 Benefits of Outsourcing Administrative Functions for Insurance Companies Insurance companies encounter a variety of challenges nowadays. Outsourcing administrative functions for insurance companies has been a proven strategy to consider. By outsourcing administrative functions, insurance companies can focus on the core tasks.

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International Payroll Administration — What You Need to Know

Velocity Global

Establishing a payroll administration process is complex, and it becomes even more so for companies working with international team members. International Payroll Administration Requirements. International Payroll Administration Requirements. Managing International Payroll Administration.

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Reducing administrative burden in the healthcare industry with AI and interoperability

IBM Services

Just in 2020, the Centers for Medicare and Medicaid Services (CMS) published a rule for healthcare systems whereby patients, providers, and payers must be able to easily exchange information. CMS recognizes the importance of FHIR in advancing interoperability and national standards to reduce administrative burden.

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What Services Are In Managed Services?

31 West

Tasks handled by a third party are referred to as “managed IT services,” typically in the context of business information technology services. A managed service provider (MSP) is a business that offers the above-mentioned services. What Advantages do Managed IT Services Offer? Knocked off Prices.

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The Role of Database Management in Becoming a Data-Driven Organization

Premier BPO

A well-structured database management system helps one make sense of this data: it filters out the noise and extracts what is essential by ensuring that data is stored, accessed, and used efficiently. The exponential rise in data has posed a significant challenge in handling such volumes.

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What Is Back Office and Front Office in Business Process Outsourcing?

Premier BPO

These operations consist of all the tasks carried out within a company by its workforce, with the difference between front office and back office defined by the nature of the functions executed. “Do Contracting out in the same country but other states is called onshoring. Contact Center Services, Inbound/Outbound Calls.