VXI

MARCH 30, 2023

Creating “Moments that Matter” on Social Media All too often, brands position social media customer service as the exclusive responsibility of the marketing team. The goal is to all work together cohesively to drive customer lifetime value, but it’s easier said than done.

Marketing 52

Marketing Advisory E-Commerce Customer Service 52

Avasant

NOVEMBER 23, 2020

Today most CRM suite vendors are offering modular sales, customer service, and marketing functions, enabling organizations to pick solutions that are best tailored to meet their needs. They are also expanding their offerings with plug-and-play apps, which enables enterprises to customize and extend the functionality of CRM suites. “Now,

Advisory 52

Advisory Automation Government Sales 52

VXI

FEBRUARY 28, 2023

(PART2) Part one of our “Social Media as a Customer Service Differentiator” blog series explored how a lack of cross-functional collaboration can impede a brand’s ability to deliver superior experiences, resulting in increased customer friction and missed opportunities for conversational commerce.

Service 52

Service Advisory Automation Collaborations 52

VXI

FEBRUARY 28, 2023

(PART2) Part one of our “Social Media as a Customer Service Differentiator” blog series explored how a lack of cross-functional collaboration can impede a brand’s ability to deliver superior experiences, resulting in increased customer friction and missed opportunities for conversational commerce.

Service 52

Service Advisory Automation Collaborations 52

VXI

OCTOBER 25, 2022

. “It is creating a distinction for itself in the market through its co-innovative approach and digital transformational undertakings, leveraging its CX and EX suite of services. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean.

Advisory 52

Advisory BPO Service Business Process Outsourcing 52

VXI

FEBRUARY 10, 2023

(Los Angeles) – (February 2023) – Better Business Bureau of Los Angeles today confirmed VXI Global Solutions as an Accredited Business, which affirms the company adheres to BBB’s Code of Business Practices for customer service, sales, advertising, data privacy, and ethics.

Advisory 52

Advisory BPO Customer Service Sales 52

VXI

FEBRUARY 10, 2023

(Los Angeles) – (February 2023) – Better Business Bureau of Los Angeles today confirmed VXI Global Solutions as an Accredited Business, which affirms the company adheres to BBB’s Code of Business Practices for customer service, sales, advertising, data privacy, and ethics.

Advisory 52

Advisory BPO Customer Service Sales 52

VXI

OCTOBER 14, 2022

In our nearly 10 years’ operating in Davao, the passion of Davaoenos to customer service is something we can truly rely on. VXI delivers omnichannel and multilingual support, software development, quality assurance, and CX advisory, automation & process excellence to the world’s most respected brands.

BPO 52

BPO Advisory Government Finance 52

VXI

SEPTEMBER 2, 2022

” “As a growing customer service BPO in the Guatemalan market, the opportunities for growth and development are unique and exciting.” ” added VXI Guatemala Site Director Jean-Pierre Wheelock. “Since its inception, VXI has always strived to provide the best experience for our employees.”

Jobbing 52

Jobbing BPO Advisory Human Resources 52

VXI

MARCH 17, 2023

While digital technologies continue to take center stage, achieving successful transformation is as much about people and relationships as it is about automation and AI. For example, VXI established itself as an employer of choice in our current service location, resulting in lower-than-average attrition for our program.

Advisory 52

Advisory Outsourcing Design Business Process Outsourcing 52

VXI

APRIL 20, 2023

About VXI Global Solutions VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. VXI delivers omnichannel and multilingual support, software development, quality assurance, and CX advisory, automation & process excellence to the world’s most respected brands.

Advisory 52

Advisory Business Process Outsourcing BPO Outsourcing 52

Capgemini

OCTOBER 3, 2024

As traditional banks and fintech disruptors compete, customer loyalty relies on enhanced service through transparency, innovation, integrated offerings, effective problem resolution, and quick support. Retail Banking Satisfaction Study reveals an 8% increase in customers switching banks due to poor service, up from 5% in 2018.

Banking 52

Banking Retail Customer Service Advisory 52

Avasant

MARCH 18, 2021

Manufacturing, retail and CPG, and telecom will lead this new operating model in areas such as shop-floor automation, process automation, and delivery through robotics and drones, customer service enabled by virtual assistants, and lights-out manufacturing.

Advisory 52

Advisory Manufacturing Retail Cybersecurity 52

VXI

JULY 5, 2022

PRESS CONTACT VXI Corporate Communications comms@vxi.com = About VXI Global Solutions VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean.

Human Resources 52

Human Resources BPO Advisory Right-Sizing 52

VXI

OCTOBER 27, 2022

PRESS CONTACT VXI Corporate Communications comms@vxi.com = About VXI Global Solutions VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean.

Advisory 52

Advisory BPO Customer Service Automation 52

Infosys Consulting

FEBRUARY 6, 2024

AI can review customer service interactions at all levels for potential opportunities and upsells. Higher value services and offerings AI is not just about automation; it’s about elevating the value of financial advice. Increasing both the client advisor relationship and the knowledge of potential outside assets.

Management 52

Management Administrative Data Entry Advisory 52

IBM Services

APRIL 25, 2024

The methodology gained prominence with the publication of a 1990 article in the Harvard Business Review, “Reengineering Work: Don’t Automate, Obliterate,” by Michael Hammer, and the 1993 book by Hammer and James Champy, Reengineering the Corporation. Technology can also be used to automate processes.

Supply Chain Management 59

Supply Chain Management Finance Human Resources Robotics Process Automation 59

AS White Global

DECEMBER 14, 2022

Financial accounting and reporting roles are high in demand, followed by accounts officers, payroll, business services, corporate advisory, and accounts payable roles. They are also adept in using automated programs to make tedious, time-consuming accounting processes faster and more efficient with more accurate results.

Offshoring 52

Offshoring Legal Services Administrative Accounting 52

Infosys Consulting

NOVEMBER 25, 2021

In recent times, Infosys Consulting and leading financial services firm have embarked on an ambitious journey to build the institutional retirement business on a cloud native platform. involves building reimagined digital experiences involving social and mobile channels, automated processes, and collaborative working models.

Management 52

Management Collaborations Advisory Sales 52

Magellan Solutions

AUGUST 19, 2021

A millennial-geared service headquartered in London, it has already created 400 jobs in the UK. Next-generation banking automation. Automation is a key tool for retail banking in the coming years. . Deploying automation in retail banking further renders the following benefits: Intelligent bots. AI for Data Analytics.

Banking 52

Banking Retail BPO Finance 52

Zinnov

APRIL 21, 2022

In today’s customer-driven world, building products and platforms with the latest technologies is not enough. It is important to design user-friendly websites and mobile apps with automated experience and superior omni-channel presence.

Service 52

Service E-Commerce Engineering Design 52

Zinnov

APRIL 21, 2022

In today’s customer-driven world, building products and platforms with the latest technologies is not enough. It is important to design user-friendly websites and mobile apps with automated experience and superior omni-channel presence.

E-Commerce 52

E-Commerce Engineering Design Advisory 52

Infosys Consulting

JULY 16, 2021

The key recommendations to empower employees and customers include: Reengineer customer service processes from the customers’ viewpoint rather than the company perspective. The right mix of technologies can significantly enhance customer service scores while reducing costs. Sachin Mahajan.

Finance 52

Finance Call Center Out-Tasking Banking 52

VXI

MARCH 2, 2023

Opportunities to test emerging technologies and co-create digital-first solutions The best partners take outsourcing a step further, offering consulting services and digital experience capabilities to drive efficiencies and next-level service experiences for members.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

VXI

MARCH 2, 2023

Opportunities to test emerging technologies and co-create digital-first solutions The best partners take outsourcing a step further, offering consulting services and digital experience capabilities to drive efficiencies and next-level service experiences for members.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

Everest Group

NOVEMBER 21, 2024

Some of these providers, such as Automation Anywhere, UiPath and Kore.ai The company is not very mature in terms of leveraging automation except aspects of the business that are very standardized or repetitive in nature with little to no exceptions or dynamic situations.

Right-Sizing 130

Right-Sizing Robotics Process Automation Supply Chain Management Automation 130

The Hackett Group

JANUARY 23, 2025

The report examines how rapid automation and generative artificial intelligence (Gen AI) advances affect recruiting outcomes and reveals leading vendors. To achieve this, HR groups are using advanced automation and AI to reduce redundant tasks and increase efficiencies. About The Hackett Group The Hackett Group, Inc.

Automation 59

Automation Research Advisory Human Resources 59

Amzur

JANUARY 28, 2025

Integrating cloud technology with Enterprise Resource Planning (ERP) systems creates a seamless bridge between backend operations and customer experience (CX) outcomes. Moreover, cloud-enabled ERP systems provide scalability and flexibility, empowering retailers to adapt to fluctuating customer demands without disruptions.

Retail 94

Retail Inventory Management Analytics Sales 94

Perficient Digital Transformation

MARCH 17, 2025

Were excited to share that Perficient was recently recognized by a leading global technology research and advisory firm as a standout Salesforce ecosystem partner in the U.S. With Agentforce, you can automate repetitive tasks, free up your team to focus on what matters, and deliver AI-powered experiences that feel personal, not robotic.

Manufacturing 52

Manufacturing Inventory Management Out-Tasking Sales 52

Perficient Digital Transformation

MARCH 4, 2025

Were excited to share that Perficient was recently recognized by a leading global technology research and advisory firm as a standout Salesforce ecosystem partner in the U.S. With Agentforce, you can automate repetitive tasks, free up your team to focus on what matters, and deliver AI-powered experiences that feel personal, not robotic.

Manufacturing 52

Manufacturing Inventory Management Out-Tasking Sales 52

Planergy Software

DECEMBER 16, 2024

Helping organizations spend smarter and more efficientlyby automating purchasing and invoice processing. Natural language processing (NLP) is machine learning that can be used in customer service throughout the financial sector. What's PLANERGY? Modern Spend Management and Accounts Payable software.

Finance 52

Finance Automation Management Reduced Costs 52

Capgemini

JANUARY 9, 2025

Analyzing customer feedback Centralizing feedback data from channels like call centers, emails, social media, and customer service improves data integrity, ensures easier tracking, management, and analysis of customer sentiments, and enables more accurate and holistic insights.

Insurance 52

Insurance Advisory Call Center Efficiency 52

Capgemini

JANUARY 30, 2025

Business process transformation is required to streamline processes in order to maintain data quality, drive efficiency, and reduce costs through automation and consistency. In turn, these improvements strengthen the bottom line and enhance supply chain resiliency Financial services.

Manufacturing 52

Manufacturing Inventory Management Finance Accounting 52

Groove Technology

DECEMBER 16, 2024

Exceptional Support: Known for its responsive and reliable customer service. Best For: Enterprises aiming to automate workflows and digitize business processes quickly. Consider platforms that offer: Advisory services for technical or business-specific needs. What kind of ongoing support will you need?

E-Commerce 100

E-Commerce Analytics Flexibility Design 100