Everest Group

SEPTEMBER 30, 2024

Initially, GCCs were primarily established for cost arbitrage, overseeing basic support functions such as IT services , back-office operations, and customer support. The expanding role of GCCs The role of GCCs within enterprises has evolved significantly.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Influx

DECEMBER 26, 2022

What is eCommerce customer service and why is it important? eCommerce customer service provides support, guidance, and solutions throughout the customer experience. The best eCommerce customer support impacts how people experience, perceive and feel about your business.

Customer Service 98

Customer Service Service Retail Customer Support 98

IBM Services

FEBRUARY 1, 2024

In addition, you want an automated resource management and industry specific functions such as sales and customer support at the core of operations. Last but not least, the scenario around CAS package-based scope to support your RISE with SAP based scope.

Advisory 91

Advisory Right-Sizing Infrastructure Costs Retail 91

VXI

MARCH 30, 2023

Socially savvy organizations like LG have realized that their customers care as much about the product as they do about the experience and are leveraging partners like VXI’s CX Advisory team to take their services to the next level. What are some of the top challenges CX teams have to overcome to achieve legendary social care?

Marketing 52

Marketing Advisory E-Commerce Customer Service 52

VXI

APRIL 20, 2023

Our expansion creates new business opportunities, and we are excited to be able to offer our clients a state-of-the-art facility in a location that can handle elevated tiers of customer support, back office, and digital services,” said Subir Chakravarty , SVP Country Manager at VXI Global Solutions.

Advisory 52

Advisory Business Process Outsourcing BPO Outsourcing 52

Infosys Consulting

SEPTEMBER 11, 2023

This can lead to more customer support calls, lower customer satisfaction and higher personnel unsatisfaction. To aid there are Software Intelligence tools that can automate software quality scans. Therefore, a good system software architecture, e.g., modular, event-driven, micro-service design should be the “North Star”.

Management 52

Management Co-Sourcing Software Design 52

VXI

MARCH 2, 2023

For this reason, customer support outsourcing has become one of the most sought-after services for enhancing market value. From artificial intelligence to robotic process automation, cloud solutions, and content moderation, the right partner is a key stakeholder in your digital transformation initiatives.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52