VXI

MARCH 30, 2023

Creating “Moments that Matter” on Social Media All too often, brands position social media customer service as the exclusive responsibility of the marketing team. As the pace of innovation accelerates, what role do your outsourced partnerships need to assume to add value and stay relevant?

Marketing 52

Marketing Advisory E-Commerce Customer Service 52

VXI

FEBRUARY 28, 2023

(PART2) Part one of our “Social Media as a Customer Service Differentiator” blog series explored how a lack of cross-functional collaboration can impede a brand’s ability to deliver superior experiences, resulting in increased customer friction and missed opportunities for conversational commerce.

Service 52

Service Advisory Automation Collaborations 52

VXI

FEBRUARY 28, 2023

(PART2) Part one of our “Social Media as a Customer Service Differentiator” blog series explored how a lack of cross-functional collaboration can impede a brand’s ability to deliver superior experiences, resulting in increased customer friction and missed opportunities for conversational commerce.

Service 52

Service Advisory Automation Collaborations 52

Anexa

MAY 24, 2023

Organizations need to adopt a holistic approach that combines multiple listening methods, such as social media monitoring, online sentiment analysis, focus groups, and customer advisory boards. This comprehensive approach allows companies to gain a more nuanced understanding of their customers’ needs and preferences.

BPO 52

BPO Advisory Customer Service Analytics 52

VXI

MARCH 17, 2023

It’s a subject Roku’s Director of Customer Care, Commerce, Mark McKercher, and VXI’s VP of CX Advisory Services, Cheryll Aganda, recently touched on during their speaking engagement at the 2023 Customer Response Summit in Austin, Texas. How do you continue to improve and evolve it with limited resources?

Advisory 52

Advisory Outsourcing Design Business Process Outsourcing 52

Perficient Digital Transformation

DECEMBER 28, 2023

These culminated in an advisory opinion paper where the CFPB illuminated the fact that “…many large banks erect obstacle courses and impose junk fees to answer basic questions.” Fees where it was unclear why they were charged.

Banking 52

Banking Advisory Collaborations Service 52

Infosys Consulting

NOVEMBER 25, 2021

In recent times, Infosys Consulting and leading financial services firm have embarked on an ambitious journey to build the institutional retirement business on a cloud native platform. involves building reimagined digital experiences involving social and mobile channels, automated processes, and collaborative working models.

Management 52

Management Collaborations Advisory Sales 52

Avasant

MARCH 18, 2021

Interestingly, the report finds that about 80% of respondents are working on establishing a collaborative human-machine digital workforce. To remain competitive with the evolving enterprise criterion for vendor selection, providers must evolve their delivery and commercial models.”.

Advisory 52

Advisory Manufacturing Retail Cybersecurity 52

VXI

FEBRUARY 13, 2023

In our three-part blog series, VXI Global Solutions explores the common pitfalls to avoid and three mission-critical objectives to set for your social engagement and servicing teams this year. This is unfortunate because the less internal communication and collaboration between the two often results in more customer friction.

Service 52

Service Advisory Collaborations Marketing 52

VXI

FEBRUARY 13, 2023

In our three-part blog series, VXI Global Solutions explores the common pitfalls to avoid and three mission-critical objectives to set for your social engagement and servicing teams this year. This is unfortunate because the less internal communication and collaboration between the two often results in more customer friction.

Service 52

Service Advisory Collaborations Marketing 52

IBM Services

APRIL 25, 2024

This comprehensive overhaul involves evaluating and redesigning workflows, fostering cross-functional collaboration and innovating by using advanced technologies. To accomplish this goal, FOA iterated quickly on both new strategies and features that would prioritize customer service and retention.

Supply Chain Management 59

Supply Chain Management Finance Human Resources Robotics Process Automation 59

Infosys Consulting

JULY 16, 2021

The key recommendations to empower employees and customers include: Reengineer customer service processes from the customers’ viewpoint rather than the company perspective. Organize trainings and certifications to help employees build skills, knowledge, and collaboration techniques. Sachin Mahajan.

Finance 52

Finance Call Center Out-Tasking Banking 52

Intugo

APRIL 4, 2024

Auditing Services: Conducting internal audits to assess financial processes, identify discrepancies, and ensure regulatory compliance. Financial Advisory : Providing strategic financial advice to optimize business operations, manage cash flow, and maximize profitability.

Accounting 45

Accounting Service Payroll Labor Costs 45

Magellan Solutions

AUGUST 19, 2021

This led to a 64% enhancement in their ATM cost, a 10% increase in their customer acquisition, and 40% fewer branches. Fintech as a service (FaaS) platforms emerge. With the recent upsurge in digital platforms for payments, lending, insurance, wealth management, Robo-advisory, etc.,

Banking 52

Banking Retail BPO Finance 52

IBM Services

FEBRUARY 28, 2024

According to another recent study by the IBV, the IBM Institute for the Business of Government and the National Academy of Public Administration (NAPA), most government leaders understand building trust requires focus and commitment to collaboration, transparency and competence in execution. However, trust is an issue.

Government 104

Government Advisory Research Customer Service 104

Amzur

JANUARY 28, 2025

Cloud Platforms Cloud platforms are another powerful tool for integration, offering real-time data sharing and collaboration across systems and teams. Integrating cloud technology with Enterprise Resource Planning (ERP) systems creates a seamless bridge between backend operations and customer experience (CX) outcomes.

Retail 94

Retail Inventory Management Analytics Sales 94

Groove Technology

DECEMBER 16, 2024

Enhanced Collaboration: These platforms often come with tools that facilitate teamwork, version control, and bug tracking. Exceptional Support: Known for its responsive and reliable customer service. They include features for debugging, testing, and collaboration. Drag-and-drop app builders for non-technical users.

E-Commerce 100

E-Commerce Analytics Flexibility Design 100

The Hackett Group

JANUARY 23, 2025

Top use cases identified include intelligent automation, content generation and collaboration capabilities. NASDAQ: HCKT) is an IP and platform-based, Gen AI strategic consulting and executive advisory firm that enables Digital World Class performance. About The Hackett Group The Hackett Group, Inc.

Automation 59

Automation Research Advisory Human Resources 59

Planergy Software

DECEMBER 16, 2024

Natural language processing (NLP) is machine learning that can be used in customer service throughout the financial sector. You can also use ML to create chatbots to support customer service efforts, to help improve the overall customer experience.

Finance 52

Finance Automation Management Reduced Costs 52