Everest Group

JANUARY 4, 2023

While taking out full-time equivalent (FTE) costs to achieve productivity has historically been the most common approach to reducing overall outsourcing costs, this technique is fast becoming table stakes. ” Let’s explore this new approach and some trends we see based on our advisory engagements.

BPO 130

BPO Outsourcing Labor Costs Advisory 130

The Hackett Group

OCTOBER 6, 2023

Miami, FL — October 6, 2023 — Digital World Class ® technology organizations deliver far greater value than their peers and are more resilient and better able to navigate uncertainty, while also spending 18% less and operating with 27% fewer staff, according to new research from The Hackett Group , Inc. NASDAQ: HCKT).

Advisory 105

Advisory Research Labor Costs Streamline Operations 105

Zinnov

FEBRUARY 29, 2024

At Davos 2024, a pivotal insight emerged: the business landscape is ripe for collaboration, far beyond what many leaders previously recognized. Once seen as separate competitive entities, TSPs, and GCCs are now identified as collaborative partners, each with unique strengths.

Service 64

Service Collaborations Advisory Resource Optimizing 64

Metasource

JANUARY 27, 2022

One critical topic to consider is collaboration. How can your remote teams easily and securely collaborate with one another to improve both productivity and customer satisfaction? A best-in-class solution will allow your teams to collaborate within a centralized document repository, regardless of where they are working.

Robotics Process Automation 52

Robotics Process Automation Right-Sizing Automation Collaborations 52

IBM Services

APRIL 25, 2024

This comprehensive overhaul involves evaluating and redesigning workflows, fostering cross-functional collaboration and innovating by using advanced technologies. This can enable significant cost savings and improve profitability. In all, agents’ pre-and-post-call workloads were reduced by 30%.

Supply Chain Management 59

Supply Chain Management Finance Human Resources Robotics Process Automation 59

Magellan Solutions

AUGUST 19, 2021

Artificial intelligence and technological advancements will render better management of banking services executed at lower operational costs. On average, a digital bank with decent technological processes is operating at a 10-15% lower cost-to-income ratio as compared to traditional incumbent banks. AI for Data Analytics.

Banking 52

Banking Retail BPO Finance 52

Premier BPO

MARCH 28, 2025

Reduction in Churn and Operational Costs CX tools play a crucial role in minimizing churn and controlling costsbut only when deployed with balance. Strategic implementation also requires strong governance and cross-functional collaboration. Our advisory extends to compliance, scalability, and integration requirements.

Co-Sourcing 130

Co-Sourcing Administrative Advisory Automation 130

The Hackett Group

OCTOBER 22, 2024

Their technology costs are 11% lower than their peers, thanks to consistent investments in modern architecture and emerging technologies such as Gen AI, smart automation, advanced analytics, and collaboration tools. These investments continue to reduce costs while increasing overall speed.

Finance 59

Finance Advisory Marketing Reduced Costs 59