VXI

FEBRUARY 28, 2023

(PART2) Part one of our “Social Media as a Customer Service Differentiator” blog series explored how a lack of cross-functional collaboration can impede a brand’s ability to deliver superior experiences, resulting in increased customer friction and missed opportunities for conversational commerce.

Service 52

Service Advisory Automation Collaborations 52

VXI

FEBRUARY 28, 2023

(PART2) Part one of our “Social Media as a Customer Service Differentiator” blog series explored how a lack of cross-functional collaboration can impede a brand’s ability to deliver superior experiences, resulting in increased customer friction and missed opportunities for conversational commerce.

Service 52

Service Advisory Automation Collaborations 52

VXI

OCTOBER 25, 2022

Los Angeles, CA (October 25, 2022) – VXI Global Solutions, a leading BPO and CX provider, was recently recognized by Everest Group as a Major Contender in their 2022 Customer Experience Management (CXM) Services PEAK Matrix® Assessment. In this report, Everest Group recognizes Leaders, Major Contenders, and Aspirants in the CXM space.

Advisory 52

Advisory BPO Service Business Process Outsourcing 52

IBM Services

DECEMBER 4, 2023

IBM’s governance framework is built around four core roles within the company: The Policy Advisory Committee: senior global leaders who provide oversight of the AI Ethics Board and help to establish the company’s strategy and risk tolerance. GARTNER is a registered trademark and service mark of Gartner, Inc.

Government 80

Government Research Advisory Finance 80

VXI

FEBRUARY 13, 2023

To avoid being left out of the conversation, most brands have already implemented a social media customer care strategy, having realized that their followers care as much about the product and service as they do about the experience. More time could then be spent targeting prospective customers through conversational commerce.

Service 52

Service Advisory Collaborations Marketing 52

VXI

FEBRUARY 13, 2023

To avoid being left out of the conversation, most brands have already implemented a social media customer care strategy, having realized that their followers care as much about the product and service as they do about the experience. More time could then be spent targeting prospective customers through conversational commerce.

Service 52

Service Advisory Collaborations Marketing 52

VXI

MARCH 30, 2023

Creating “Moments that Matter” on Social Media All too often, brands position social media customer service as the exclusive responsibility of the marketing team. It brings the human element into the service interaction that technology can’t replace yet.

Marketing 52

Marketing Advisory E-Commerce Customer Service 52

Perficient Digital Transformation

MARCH 31, 2023

As a designated Modern Work Microsoft Solutions Partner and Viva Early Adopter, our Microsoft Partner Advisory Council and Partner Program contributions along with our 20+ years of delivering employee experiences to our clients means we seek to build the best strategy for your organization.

Supply Chain Management 113

Supply Chain Management Administrative Out-Tasking Government 113

The Hackett Group

AUGUST 8, 2024

This offering provides products, best-practice support, adoption acceleration services, a community, and learning opportunities to help customers move to SAP S/4HANA Cloud, public edition with speed, predictability, and continuous innovation. The GROW with SAP offering helps midsize companies adopt cloud ERP. www.answerthink.com.

Design 64

Design Advisory Collaborations Analytics 64

Zinnov

APRIL 21, 2022

It is imperative for customer-focused business units such as marketing, sales, and customer service to interact with technology -focused business units such as design, software development, and engineering. Service Providers don’t just want a small chunk of the bigger pie but the entire pie in itself.

Service 52

Service E-Commerce Engineering Design 52

Intugo

APRIL 4, 2024

Setting Up Small Business Accounting Services in Mexico with Intugo In the dynamic landscape of global business operations, Mexico is emerging as a strategic destination for small business accounting services. Doubtedly, the shift is about seizing opportunities and leveraging Mexico’s unique advantages.

Accounting 45

Accounting Service Payroll Labor Costs 45

VXI

FEBRUARY 10, 2023

(Los Angeles) – (February 2023) – Better Business Bureau of Los Angeles today confirmed VXI Global Solutions as an Accredited Business, which affirms the company adheres to BBB’s Code of Business Practices for customer service, sales, advertising, data privacy, and ethics. For more information, visit www.vxi.com.

Advisory 52

Advisory BPO Customer Service Sales 52

VXI

FEBRUARY 10, 2023

(Los Angeles) – (February 2023) – Better Business Bureau of Los Angeles today confirmed VXI Global Solutions as an Accredited Business, which affirms the company adheres to BBB’s Code of Business Practices for customer service, sales, advertising, data privacy, and ethics. For more information, visit www.vxi.com.

Advisory 52

Advisory BPO Customer Service Sales 52

The Scalers

APRIL 24, 2024

Which brings us to our next point… Better customer experience The impact of employee engagement isn’t just felt within your organisation — it also influences how your employees treat your customers. Engaged employees are happier at work and, thus, tend to provide a better customer experience. See Starbucks.

Jobbing 89

Jobbing Out-Tasking Advisory Engineering 89

Avasant

NOVEMBER 23, 2020

Today most CRM suite vendors are offering modular sales, customer service, and marketing functions, enabling organizations to pick solutions that are best tailored to meet their needs. They are also expanding their offerings with plug-and-play apps, which enables enterprises to customize and extend the functionality of CRM suites.

Advisory 52

Advisory Automation Government Sales 52

VXI

OCTOBER 14, 2022

The company announced the new location at SP Dacudao Loop, Agdao, Davao Park District, which will add to VXI’s over 40 global service locations and generate new job opportunities for citizens in the region. “We are very proud of our achievements here in Davao,” said Eppie Titong, VXI SVP and Country Manager.

BPO 52

BPO Advisory Government Finance 52

VXI

SEPTEMBER 2, 2022

This site adds to VXI’s over 40 service locations globally. ” “As a growing customer service BPO in the Guatemalan market, the opportunities for growth and development are unique and exciting.” ” added VXI Guatemala Site Director Jean-Pierre Wheelock. ” VXI COO Jared Morrison said.

Jobbing 52

Jobbing BPO Advisory Human Resources 52

Risk Guide

JUNE 13, 2022

07:37 – Aarn discusses customer service companies like Starbucks and how their recognition approach could add value to Risk Management. His advisory ability at board levels and senior executive levels have allowed him to excel in the companies he has worked in. Episode Content. Aarn Wennekers.

Risk Management 52

Risk Management Risk Management Management Advisory 52

VXI

APRIL 20, 2023

VXI Global Solutions, a leader in customer experience management and business transformation services is continuing its global growth trajectory with the launch of a new delivery center in Hyderabad, India. About VXI Global Solutions VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions.

Advisory 52

Advisory Business Process Outsourcing BPO Outsourcing 52

Capgemini

OCTOBER 3, 2024

As digitization transforms interactions, banks must enhance customer journeys across all touchpoints. The Capgemini World Retail Banking Report highlights that 80% of customers are drawn to fast, easy-to-use personalized services, emphasizing the demand for instant gratification. Power 2024 U.S. A Bain & Co.

Banking 52

Banking Retail Customer Service Advisory 52

Perficient Digital Transformation

MARCH 31, 2023

Follow this link to review Microsoft’s privacy policy and service documentation for more information. We are helping our customers use our AI products responsibly, sharing our learnings, and building trust-based partnerships. Deeper feature for Dynamics 365 Customer Service are in limited preview and waitlisted.

Supply Chain Management 69

Supply Chain Management Collaborations Sales Design 69

Infosys Consulting

FEBRUARY 27, 2024

1 Companies still need capital expenditures to improve their infrastructure and efficiency and OPEX to carry out asset maintenance, operations, and customer services. Given the changing paradigm of IT led by pay-as-you-go transformations, large on-premise IT expenditures are now being replaced by service-based solutions 2.

Advisory 52

Advisory Regulations Software Accounting 52

VXI

MARCH 17, 2023

It’s a subject Roku’s Director of Customer Care, Commerce, Mark McKercher, and VXI’s VP of CX Advisory Services, Cheryll Aganda, recently touched on during their speaking engagement at the 2023 Customer Response Summit in Austin, Texas. How do you continue to improve and evolve it with limited resources?

Advisory 52

Advisory Outsourcing Design Business Process Outsourcing 52

VXI

JULY 5, 2022

Manila, Philippines (July 5, 2022) – VXI Global Solutions, a leading provider of Business Process Outsourcing (“BPO”) services to businesses around the world, dominated the recently held 16th International ICT Awards by clinching the honors for Best Employer of the Year and Best Foreign-owned Company of the Year.

Human Resources 52

Human Resources BPO Advisory Right-Sizing 52

Anexa

MAY 24, 2023

In today’s hyper-connected and customer-centric business landscape, understanding and meeting customers where they are is vital for success. This comprehensive approach allows companies to gain a more nuanced understanding of their customers’ needs and preferences.

Advisory 52

Advisory BPO Customer Service Analytics 52

VXI

OCTOBER 27, 2022

Aside from winning the Expatriate Executive of the Year award, VXI is also in the Circle of Excellence for the following categories: Global Filipino Executive of the Year for SVP and Country Manager Eppie Titong, Executive Leadership Team of the Year, Top Employer of the Year, Service Excellence Company of the Year, and Wellness Company of the Year.

Advisory 52

Advisory BPO Customer Service Automation 52

Perficient Digital Transformation

DECEMBER 28, 2023

Unexpected fees for a product or service. Fees that seemed too high for the purported service. These culminated in an advisory opinion paper where the CFPB illuminated the fact that “…many large banks erect obstacle courses and impose junk fees to answer basic questions.”

Banking 52

Banking Advisory Collaborations Service 52

Avasant

MARCH 18, 2021

These emerging trends are covered in the new Digital Enterprises 2020-2021: A New Order Out of Chaos report, published by the National Association of Software and Services Companies (NASSCOM) and Avasant. To enable a successful transition, this strategy should be backed by robust change management enablers.”. About NASSCOM.

Advisory 52

Advisory Manufacturing Retail Cybersecurity 52

Blue Ocean

AUGUST 9, 2021

In fact, many recent developments promise to reshape the landscape of customer service completely. The most recent publication from Ryan Strategic Advisory surveyed contact center leaders about the state of the industry. Contact center technologies are certainly in the mix of acceleration.

Analytics 52

Analytics Advisory Customer Service Outsourcing 52

SourceFit

MARCH 3, 2015

2015 will be the year of outcome-based outsourcing solutions and other emerging market drivers, according to advisory firm Pace Harmon. Companies are also focusing on sophisticated cloud infrastructure and consolidated shared service delivery models. Reference: – [link]. Software Development Offshore Outsourcing: 2015 Trends.

Outsourcing 40

Outsourcing Offshoring Advisory Shared Services 40

AS White Global

DECEMBER 14, 2022

Whilst the demand in health care is more for registered nurses, medical technicians, and aged and disabled carers, offshore teams can provide various essential services to improve efficiencies in the health care industry. Legal Services. Remote work will still play a significant factor in providing legal services.

Offshoring 52

Offshoring Legal Services Administrative Accounting 52

Infosys Consulting

FEBRUARY 6, 2024

In the rapidly evolving landscape of financial services, embracing technology is no longer an option; it’s a necessity. This level of customization not only enhances client satisfaction but also increases the likelihood of upselling additional services.

Management 52

Management Administrative Data Entry Advisory 52

Infosys Consulting

JULY 16, 2021

The transformation of call centers into next-gen contact centers with focus on multiple service channels, self-service, geographically dispersed teams, and faster resolutions has led to an increase in adoption of cloud-based platforms. The most important asset in a service industry are the customers and employees.

Finance 52

Finance Call Center Out-Tasking Banking 52

Zinnov

APRIL 21, 2022

It is imperative for customer-focused business units such as marketing, sales, and customer service to interact with technology -focused business units such as design, software development, and engineering. Service Providers don’t just want a small chunk of the bigger pie but the entire pie in itself.

E-Commerce 52

E-Commerce Engineering Design Advisory 52

IBM Services

APRIL 25, 2024

Benefits: Improved efficiency Reduced cost Enhanced transparency Customer relationship management (CRM) BPR is a pivotal strategy for organizations that want to overhaul their customer relationship management (CRM) processes. This builds customer trust and loyalty and supports the organization’s long-term success.

Supply Chain Management 59

Supply Chain Management Finance Human Resources Robotics Process Automation 59

Infosys Consulting

NOVEMBER 25, 2021

In recent times, Infosys Consulting and leading financial services firm have embarked on an ambitious journey to build the institutional retirement business on a cloud native platform. Abhishek joined Infosys Consulting in 2014 as part of the CIO Advisory practice in the North America Region. The 10-year program costing $ 1.5B

Management 52

Management Collaborations Advisory Sales 52

Avasant

JULY 13, 2021

The social component of the training provided students with skills for communication, sales and marketing, customer service, and leaderships critical to prosper in any industry. Our seasoned professionals have an average of 20 years of industry-honed expertise, having conducted 1,000-plus engagements in more than 50 countries.

Advisory 40

Advisory Jobbing Design Banking 40