Redial

MARCH 24, 2021

Of late, there have been rumblings that Mexico may have had its day, and that other CX destinations in the American nearshore are ramping up to take its place. International companies look to Mexico as their go-to in the nearshore because CX is done to a high-quality standard. That is a hallmark of Mexican outsourcing.

Nearshoring 130

Nearshoring BPO Advisory Offshoring 130

Intelligent Sourcing

JULY 10, 2024

Ryan Strategic Advisory has released Europe and the Nearshore: 2024, its annual report that outlines the most important BPO trends related to Central & Eastern Europe, North Africa and Central Sub-Saharan Africa.

Nearshoring 59

Nearshoring Research Advisory BPO 59

Intelligent Sourcing

AUGUST 28, 2024

Ryan Strategic Advisory is pleased to release its latest thought-leadership report, The American Nearshore: 2024. This document was written by Sean Goforth, Research Partner to Ryan Strategic Advisory, and a leading expert on all matters related to BPO in the American nearshore.

Nearshoring 52

Nearshoring Research Advisory BPO 52

Intelligent Sourcing

DECEMBER 6, 2022

Ryan Strategic Advisory, in partnership with Cognitive Copy, is pleased to announce the publication of The Offshore BPO Confidence Index 2022. This document encapsulates the soundings of country managers in 17 different offshore and nearshore delivery points.

Offshoring 95

Offshoring BPO Advisory Nearshoring 95

Everest Group

SEPTEMBER 30, 2024

In 2023 alone, over three hundred GCCs were set up in offshore and nearshore locations, and this trend is expected to continue in the near future.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Redial

JULY 13, 2023

Redial understands the importance of digital transformation and helps banks identify and implement the right technologies to enhance customer experiences though nearshore and offshore contact services. Is not enough to have a mobile app, customers want fast, on the clock service to move their money, payments, everything!

Banking 100

Banking Cybersecurity Advisory Nearshoring 100

Future of Sourcing

JUNE 12, 2018

Among the most prominent in this group include: Bulgaria – This Balkan country has truly come on strong as a nearshore delivery point over the past few years. Honduras – The Central American outsourcing upstart continues its march toward prominence in the American nearshore. Egyptian BPO 2.0 is a reality.

BPO 52

BPO Offshoring Nearshoring Contact Center Outsourcing 52