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Top 5 Automation Use Cases for the Front Office

Automation Anywhere

The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. The front office operates autonomously but relies on the back office for support in the form of secretarial, accounting, human resources, and internet technology functions.

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Long-Term Investment in Procurement Technology Lays the Foundation for Gen AI Adoption

The Hackett Group

(NASDAQ: HCKT), Digital World Class ® procurement organizations can expect staff productivity to increase by 54% and process costs to be cut by 47% with the adoption of generative artificial intelligence (Gen AI). times greater than that of their peers – up from 2.2 times greater in 2019. About The Hackett Group The Hackett Group, Inc.

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The Hackett Group Announces 2021 Digital Award Winners

The Hackett Group

“This is the first year a majority of the winners integrated automation, analytics, and machine learning, and the first year we’ve seen a winner using Blockchain.”. The project required a shift from on-premise systems to a 100% cloud platform while reducing operational cost and, at the same time, enabling greater capabilities and scalability.

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Top Digital Transformation Trends to Watch in 2022

Metasource

Hyperautomation goes a step further than traditional automation by incorporating intelligent technologies, like robotic process automation (RPA) and artificial intelligence (AI), to create a more sophisticated level of automation that can learn and evolve. More Hype Around Hyperautomation.

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Business process reengineering (BPR) examples

IBM Services

Benefits : 360-degree customer view Increased sales and retention Faster problem resolution Digitizing administrative processes Organizations are increasingly turning to BPR to digitize and automate administrative processes to reduce human errors. In all, agents’ pre-and-post-call workloads were reduced by 30%.

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BPO Philippines Reshaping The Retail & Banking Industry For 2022

Magellan Solutions

Next-generation banking automation will enable banks and credit unions to use sophisticated workflows to execute complex processes. . Artificial intelligence and technological advancements will render better management of banking services executed at lower operational costs. AI for Data Analytics.

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