Premier BPO

MARCH 6, 2025

Salesforces Agentforce and ServiceNows AI Agent Orchestrator promise to automate workflows and improve decision-making. However, automation alone isnt enoughbusinesses need AI that works collaboratively with human expertise. Data-Driven Personalization AI is shifting from simple automation to using data for predictive insights.

Sales 130

Sales Automation Out-Tasking Customer Service 130

Automation Anywhere

MAY 6, 2022

Disruptive technologies – like intelligent automation (RPA+AI) – are helping chief experience officers (CXOs) re-invent their business operations by bringing in optimizations. According to EY estimates, automation of back-office work could provide companies with savings of about 20% to 60% of baseline full-time employee (FTE) costs.

Automation 144

Automation Out-Tasking Human Resources Finance 144

Automation Anywhere

JUNE 1, 2022

All this can be attributed to drivers of development, such as the rise of ubiquitous computing, extensive use of the internet protocol (IP), continued advancement of data analytics, and more. The advantages of automation in IoT Automation offers many advantages to your business processes using IoT.

Automation 145

Automation Manufacturing Retail Efficiency 145

Perficient Digital Transformation

OCTOBER 9, 2024

Recently, the news broke that Optimizely acquired Netspring, a warehouse-native analytics platform. Simplifying Omnichannel Analytics for Real Digital Impact Netspring is not just another analytics platform. It is focused on making warehouse-native analytics accessible to organizations of all sizes.

Analytics 97

Analytics Retail Sourcing Sales 97

Forrester Digital Transformation

APRIL 22, 2022

Automation, artificial intelligence (AI), and analytics are eating into marketers' roles. But with that change comes opportunity.

Jobbing 246

Jobbing Marketing Analytics Automation 246

Everest Group

APRIL 7, 2025

Recognizing the need for enhanced efficiency, providers are investing in AI, automation, and advanced analytics to optimize case processing, adverse event management, and signal detection, all while reducing costs and improving operational scalability.

Pharmaceuticals 130

Pharmaceuticals Event Management Reduced Costs Sourcing 130

Everest Group

APRIL 7, 2025

AI-powered analytics and automation are enhancing customer insights and driving hyper-personalized engagement. Several trends are reshaping the CDP market. Composable architectures are gaining traction, enabling organizations to build flexible, modular data environments.

Retail 130

Retail Healthcare Marketing Regulations 130

Forrester Digital Transformation

APRIL 18, 2022

Advances in AI, automation, and analytics paired with growing expectations from audiences will fundamentally change the way we think about content and how it’s used.

Analytics 239

Analytics Automation Research Marketing 239

Groove Technology

NOVEMBER 15, 2024

Enterprise Software Dominates Demand: 7% of outsourced software projects focus on enterprise applications, such as ERP systems, data analytics, and CRM platforms, according to software development statistics from the overall software market. platform independence, automation, and enhanced security.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

Everest Group

OCTOBER 8, 2024

Webinar Transforming Clinical Data Management with Clinical Data and Analytics Platforms October 21, 2024 | 11am EDT (NA) / 4pm BST (UK) / 5pm CEST (EU-Central) Join Everest Group Practice Director Nisarg Shah for an interactive webinar where the speakers will discuss real-world challenges, demonstrate the benefits of a centralized data platform, and (..)

Analytics 100

Analytics Management Automation Efficiency 100

Forrester Digital Transformation

JULY 20, 2022

We’ve heard threat hunting described as “automating analytics,” “investigating […]. We researched threat hunting to determine what it really is, what benefits it brings, and to overcome the misuse and abuse of the term. The resulting report, Threat Hunting 101, published recently.

Cybersecurity 49

Cybersecurity Analytics Research Automation 49

Everest Group

NOVEMBER 15, 2022

Top Robotic Process Automation (RPA) – Technology Providers The post-pandemic era is repeatedly stress-testing organizations’ abilities to adapt to a volatile world through rising inflation, an economic slowdown, geopolitical tensions, supply chain disruptions, and talent shortages. Our Thinking. Learn More. Learn More. Learn More.

Robotics Process Automation 130

Robotics Process Automation Automation Order Management Healthcare 130

Premier BPO

MARCH 6, 2025

Enhance Optimize your UC and CC platforms with AI-driven automation, omnichannel capabilities, and advanced analytics. Explore modern solutions that integrate AI , automation, and omnichannel capabilities. Manage Provide ongoing system administration, security monitoring, and compliance management for worry-free operations.

Administrative 130

Administrative Finance Automation Analytics 130

Amzur

MAY 9, 2024

This is where automation comes in, offering a powerful way to elevate your business. This automation ensures accuracy and speed while freeing up finance professionals to focus on strategic financial analysis and decision-making. RPA plays a pivotal role by automating data collection and report assembly tasks. Isn’t it?

Automation 105

Automation Inventory Management Robotics Process Automation Sales 105

Metasource

MARCH 6, 2025

Secure document management software that automates HR workflows. How Automated Document Management Simplifies HR Compliance Manual document management has long been a source of inefficiency and risk for HR teams. Now, HR document best practices include automation tools to transform workflows and compliance management.

Automation 52

Automation Management Human Resources Right-Sizing 52

Premier BPO

JULY 5, 2024

” Experts shared the powerful confluence of AI, data analysis, and automation to create extraordinary customer experiences. Free human agents for complex interactions as automation handles routine tasks. Empower customers with interactive self-service solutions through knowledge base portals and voice response systems.

BPO 242

BPO Out-Tasking Automation Analytics 242

Everest Group

JUNE 26, 2023

The shift toward value-based care has presented various opportunities such as telehealth, population data analytics, remote patient monitoring, commercial models based on risk assessment, increased investment in care management, and a greater emphasis on digital initiatives, particularly automation and analytics.

Healthcare 241

Healthcare Analytics Administrative Marketing 241

Everest Group

MARCH 23, 2023

They are also building operational resiliency in the post-pandemic environment by formulating transformation strategies that create a digitally-enabled value chain, including the retirement of legacy platforms, cloud migration, and process automation.

Marketing 246

Marketing Robotics Process Automation Service Insurance 246

Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. VCs have benefited from investing in Intelligent Automation due to its value delivery through technological innovation.

Automation 98

Automation Healthcare Robotics Process Automation Retail 98

Perficient Digital Transformation

APRIL 11, 2024

If Admin access is not available to validate the performance on Azure, building Automations can help monitor the space and necessary steps before the DB causes Performance issues/failures. 20 %).

Automation 104

Automation Design Jobbing Analytics 104

Premier BPO

JUNE 7, 2024

Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI. These tools encompass a wide range of technologies requiring deep expertise in areas where your business is unlikely to have the team to accomplish this.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

MARCH 23, 2023

They are also building operational resiliency in the post-pandemic environment by formulating transformation strategies that create a digitally-enabled value chain, including retirement of legacy platforms, cloud migration, and process automation.

Marketing 217

Marketing Robotics Process Automation Service Insurance 217

Groove Technology

FEBRUARY 4, 2025

Python : Frequently used for artificial intelligence, machine learning, and automation projects. NoSQL Databases : MongoDB and Firebase provide flexibility for real-time applications and analytics-driven solutions. Terraform : Automates infrastructure management with Infrastructure as Code (IaC) principles.

Software 130

Software E-Commerce Outsourcing Reduced Overhead 130

31 West

APRIL 21, 2024

You can use its reporting and analytics tools to collect information about your customers’ engagement on your platform, their satisfaction score, and their overall experience with your company. It’s known for its robust ticketing system, workflow automation, multiple integrations, reports and analytics, and Zendesk Sell.

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

Automation Anywhere

JUNE 15, 2022

Intelligent automation in the form of a Digital Workforce is not only enhancing the productivity and efficiency of finance professionals but also improving accuracy and increasing cash flow. Digital Workers can automate and streamline these processes, acting and analyzing in ways humans do. Each skill can help automate numerous tasks.

Accounting 145

Accounting Robotics Process Automation Finance Automation 145

Groove Technology

FEBRUARY 4, 2025

MySQL ensures reliable performance for web applications, while MongoDB handles large-scale, real-time data scenarios with dynamic analytics capabilities. DevOps & Security We integrate Docker and Kubernetes for container orchestration, automated deployments, and scalable environments.

Software 130

Software Right-Sizing Collaborations Administrative 130

Everest Group

JANUARY 19, 2024

Combining managed services with a technology platform, MXDR offers an encompassing, automated, scalable, and cost-effective solution incorporating real-time threat intelligence. It employs Artificial Intelligence (AI)/Machine Learning (ML) and analytics to correlate the data and generate alerts that threat hunters subsequently investigate.

Cybersecurity 182

Cybersecurity Analytics Managed Services Out-Tasking 182

Everest Group

DECEMBER 15, 2023

The combination of Artificial Intelligence (AI) and data and analytics (D&A) can deliver superior, efficient, and personalized customer experience (CX). Analytical tools extract insights and meaning from this data, identifying patterns and trends to make informed decisions, ultimately boosting customer satisfaction.

Analytics 162

Analytics Out-Tasking Cybersecurity Automation 162

Everest Group

AUGUST 5, 2024

Enterprises require multiple technologies within the CX tech ecosystem, such as data platforms, including customer relationship management (CRM) and Customer Data Platforms (CDP), contact center solutions, including cloud, AI bots, and agent support, as well as analytics tools for customer and sales insights.

Sales 162

Sales Analytics Collaborations Marketing 162

Everest Group

OCTOBER 24, 2024

If you have any questions, would like to delve deeper into the Commercial and Solutions Analytics service line, or would like to reach out to discuss these topics in more depth, please contact Ricky Sundrani and Rahul Gehani ,

Third Party Contracting 130

Third Party Contracting Outsourcing Right-Sizing Cost Control 130

Everest Group

APRIL 10, 2024

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. These innovations streamline operations, reduce costs, and improve efficiency, ultimately enhancing profitability margins.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Premier BPO

JULY 12, 2024

Furthermore, automating tasks such as appointment reminders and insurance verification minimizes errors and streamlines processes. AI chatbots and virtual assistants offer 24/7 support for routine queries and schedule appointments without delay, freeing human agents for more complex tasks.

Healthcare 246

Healthcare Efficiency BPO Insurance 246

Everest Group

DECEMBER 19, 2024

Buyers Technology Priorities for CXM Services emphasize leveraging AI, automation, and analytics to enhance customer experience.

Service 130

Service Marketing Analytics Automation 130

Everest Group

JANUARY 27, 2025

Emerging Best-of-Breed Solutions Being Leveraged Across S2P include AI-driven analytics, automated workflows, and supplier platforms.

Marketing 130

Marketing Analytics Automation 130

Everest Group

AUGUST 29, 2022

But various challenges – from data analytics to talent – can prevent companies from delivering the highly personalized interactions consumers crave. Leaders need to balance high-value interactions served by humans and then identify low-value contacts (to the business and end customer) to eliminate or automate.

Reduced Costs 195

Reduced Costs Analytics Impact Sourcing Outsourcing 195

31 West

MARCH 31, 2024

Ticketing System Automation Analytics and Reporting Multi-Channel Support AI-Powered Chatbots Live Chat Integration Capabilities Collaboration Knowledgebase Zendesk Sell 1. Automation For a help desk service provider, automation is the key to efficient services. Zendesk’s reporting and analytics tools help with this.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

31 West

JUNE 11, 2024

Its key features include automation, especially in workflow and customer management. Like a typical CRM solution, Freshdesk has a ticketing module, reporting and analytics, and multichannel support that enables your clients to contact your support agent through their preferred communication channel. Let’s get to the comparison.

Analytics 130

Analytics Automation Customer Support Customer Service 130