31 West

APRIL 21, 2024

You can use its reporting and analytics tools to collect information about your customers’ engagement on your platform, their satisfaction score, and their overall experience with your company. It’s known for its robust ticketing system, workflow automation, multiple integrations, reports and analytics, and Zendesk Sell.

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

Automation Anywhere

JULY 5, 2021

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). Phone interactions will drop from 41% to 12%. RPA doesn’t fix bad processes.

Customer Service 97

Customer Service Automation Service Out-Tasking 97

31 West

MAY 23, 2024

Digitization is all about creating a workspace where you can automate most of your mundane management operations. Salesforce Products Salesforce is a top choice for organizations that want customer management, sales, and marketing automation in one place. It creates and automates marketing campaigns, increasing your outreach.

E-Commerce 130

E-Commerce Sales Analytics Automation 130

31 West

JUNE 11, 2024

Its key features include automation, especially in workflow and customer management. Like a typical CRM solution, Freshdesk has a ticketing module, reporting and analytics, and multichannel support that enables your clients to contact your support agent through their preferred communication channel. Let’s get to the comparison.

Analytics 130

Analytics Automation Customer Support Customer Service 130

31 West

JULY 19, 2024

This fosters a collaborative environment where a customer care team can work hand-in-hand with sales representatives. The Salesforce Sales Cloud module automates the sales process and assists companies in closing more deals. and enables agents to resolve issues fast and efficiently.

Service 130

Service Customer Service Sales Out-Tasking 130

The Hackett Group

AUGUST 1, 2024

NASDAQ: HCKT) is collaborating with Oracle to offer a new Hackett Pay managed services solution for Oracle Payroll. The user-friendly service will enable companies to streamline payroll, automate tedious tasks and gain valuable insights. Miami, FL – August 1, 2024 – The Hackett Group, Inc.

Payroll 78

Payroll Collaborations Managed Services Management 78

Groove Technology

SEPTEMBER 18, 2024

It’s about shifting how we think about quality, collaboration, and ownership. Mindset Shifts: From Siloed Teams to Cross-Functional Collaboration One of the biggest mindset shifts I’ve encountered when advocating for Shift-Left Testing is breaking down the walls between development and testing teams.

Collaborations 130

Collaborations Automation Software Out-Tasking 130

31 West

APRIL 16, 2024

Implement Centralized Management Software Centralized management software acts as the command center for IT support, offering a host of cost-saving advantages: Streamlined Processes – Automating routine tasks reduces manual errors and frees up valuable time.

Software 130

Software Labor Costs Out-Tasking Outsourcing 130

31 West

JANUARY 23, 2023

The ITSM software is one such smart and automated help desk application that streamlines your IT operations and helps you deliver excellent service to the end user. Instead, they are looking for a robust and more comprehensive solution that can simplify technical operations and automate hectic manual tasks. What is ZenDesk? What’s new?

Out-Tasking 130

Out-Tasking Automation Software Right-Sizing 130

Groove Technology

SEPTEMBER 18, 2024

It’s about shifting how we think about quality, collaboration, and ownership. From Siloed Teams to Cross-Functional Collaboration One of the biggest mindset shifts I’ve encountered when advocating for Shift-Left Testing is breaking down the walls between development and testing teams. Mindset Shifts 2.1

Automation 130

Automation Collaborations Software Out-Tasking 130

31 West

JANUARY 3, 2023

It enhances regular work with more automation resulting in the efficient delivery of services. It enhances your IT service efficiency above 20% with organized AI functionalities that automate regular work. So, it focuses on continuous improvement of the existing system through automation and AI.

Analytics 130

Analytics Automation Outsourcing Collaborations 130

31 West

MAY 13, 2024

However, HubSpot and Zoho are the two most popular contenders that are often considered when it comes to sales automation, marketing capabilities, and customer service. It’s a unified platform for your customer management and sales automation tasks. There’s always an option to switch to the paid plans.

Sales 130

Sales Inventory Management Analytics Automation 130

Groove Technology

NOVEMBER 15, 2024

Enterprise Software Dominates Demand: 7% of outsourced software projects focus on enterprise applications, such as ERP systems, data analytics, and CRM platforms, according to software development statistics from the overall software market. platform independence, automation, and enhanced security.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

3Pillar Global

JANUARY 2, 2024

Model operationalization (ModelOps) encompasses all advanced analytics decisions within the organization, including your AI models. By standardizing, scaling, and augmenting analytics, information services companies will be best positioned to build products informed by governed, trustworthy data.

Engineering 105

Engineering Government Collaborations Analytics 105

31 West

MAY 4, 2024

Some are designed for small businesses that need basic customer service tools, while others are for tech industries that offer out-of-hours IT support and large enterprises that need collaboration, communication, reporting, and AI-powered tools in the CRM. Zoho’s core functionality is its data and analytics.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

31 West

MAY 22, 2023

SharePoint is primarily a collaborative platform that enables organizations to streamline their business process with multiple features. The features like knowledge management, project management, content management, etc empower businesses to control business processes through automation and collaboration.

Collaborations 130

Collaborations Efficiency Automation Management 130

Perficient Digital Transformation

MAY 21, 2024

Envisioning a Bold, New Clinical Trial Data Collaboration Solution Our client, a top-five pharmaceutical leader, needed an overhaul of its legacy systems to improve efficiency, enhance collaboration, and accelerate development timelines. Want to know more about our approach to clinical trial data collaboration?

Collaborations 52

Collaborations Pharmaceuticals Healthcare Sourcing 52

31 West

AUGUST 24, 2024

Centralized data collection also enables better collaboration across departments, ensuring that everyone involved in resolving a complaint has access to the same information. This automation reduces the risk of human error and ensures that no complaint falls through the cracks, leading to faster and more consistent resolution.

Analytics 130

Analytics Customer Service Automation Management 130

31 West

AUGUST 12, 2022

These are operational, strategic, analytical, and collaborative CRM. Operational CRM focuses on simplifying customer data management via automation. It enables you to integrate your sales, marketing, and other services via automation. The last is analytical CRM.

Supply Chain Management 130

Supply Chain Management Customer Service Collaborations Analytics 130

Magellan Solutions

JULY 10, 2023

Artificial Intelligence (AI) can revolutionize automation for business optimization. By implementing intelligent automation, you can develop a transformative approach applicable to your processes. The application of AI in businesses is not all about work automation. Are you planning to expand your business ?

Automation 75

Automation Outsourcing Inventory Management Data Entry 75

31 West

OCTOBER 21, 2022

An enterprise help desk enables you to automate a vast area of your business operation. For example, an automated ticket assignment feature allows you to assign service request tickets to the relevant agents automatically. Ticket management : Automated ticketing system ensures easy conversion of customer requests into tickets.

Collaborations 130

Collaborations Operational Costs Automation Customer Service 130

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. This allows for better communication and collaboration between the client and the outsourcing team.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. This allows for better communication and collaboration between the client and the outsourcing team.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. This allows for better communication and collaboration between the client and the outsourcing team.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Groove Technology

DECEMBER 16, 2024

Furthermore, the article delves into emerging trends in agile software outsourcing, including automation, distributed teams, and hybrid outsourcing models. Improved Collaboration: Agile emphasizes close collaboration between developers, business stakeholders, and customers, ensuring that the product meets the right needs.

Software 100

Software Outsourcing Collaborations Flexibility 100

Magellan Solutions

JUNE 19, 2023

AI is transforming education through personalized learning, task automation, and increased convenience. Artificial intelligence is changing healthcare outsourcing by enhancing patient care processes, results, diagnostics, analytics, and resource allocation. It automates repetitive jobs, analyzes data, and enhances human capabilities.

Outsourcing 105

Outsourcing Out-Tasking Call Center Collaborations 105

Everest Group

AUGUST 14, 2024

Data analytics, artificial intelligence (AI), and machine learning are enhancing deal sourcing, portfolio management, and risk assessment. Digital platforms can track and analyze carbon footprints and automate compliance reports, making it easier for companies to adhere to evolving ESG standards and regulatory requirements.

Collaborations 64

Collaborations Advisory Regulations Government 64

Redial

OCTOBER 5, 2023

Consider investing in robust compliance management systems and regulatory technology (RegTech) to automate compliance processes, reducing the risk of non-compliance and associated penalties. Embrace partnerships and collaborations with fintech firms to leverage their innovations, expand service offerings, and reach new customer segments.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

31 West

NOVEMBER 25, 2023

Fostering Collaboration: Encouraging collaboration between IT departments and other stakeholders to ensure services are aligned with educational goals. This ensures that students can engage with their coursework and collaborate with peers and instructors, irrespective of physical boundaries.

Management 130

Management Service Administrative Research 130

31 West

JANUARY 25, 2023

These applications are engineered to automate complex ITSM operations and simplify all kinds of technical jobs. Datto’s AutoTask is another service desk software that automates all technical operations and provides a consolidated view of all assets, IT tasks, user issues, and recent requests on a single dashboard. What is AutoTask?

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

31 West

MARCH 13, 2023

Automation is needed more now than ever. Workflow Automation A Proactive Approach Robust Security Uninterrupted Communication Excellent Incident Management Self-Service Portal Seamless Integration A Scalable Solution Works for All Improve Employee Productivity 1. Workflow Automation IT tools are all about automation.

Out-Tasking 130

Out-Tasking Right-Sizing Automation Human Resources 130

IBM Services

APRIL 18, 2023

Increased automation: ISO 20022 provides a more structured way of exchanging payment data, enabling greater automation and reducing the need for manual intervention, all of which help reduce errors and improve overall payment processing efficiency. These can help to increase customer satisfaction and loyalty.

Banking 114

Banking Analytics Risk Management Risk Management 114

Perficient Digital Transformation

SEPTEMBER 17, 2024

This year, I’m particularly excited about how far we’ve advanced with Optimizely One in collaboration with Perficient, which is described as an operating system for marketing teams. For one, it creates communication barriers, making it hard for teams to collaborate effectively. Will you be at Opticon 2024?

Marketing 109

Marketing Collaborations Reduced Overhead Automation 109

31 West

JULY 10, 2024

Marketing automation : CRM systems typically offer tools that may allow you to automate numerous marketing processes, thus saving you from numerous monotonous tasks. This can be such automation tasks as email campaigns, social media management, and lead nurturing.

E-Commerce 130

E-Commerce Sales Out-Tasking Automation 130

Perficient Digital Transformation

JANUARY 27, 2023

One of the key components of DevSecOps is the use of tools to automate security testing and deployment. DevSecOps tools help automate as many security processes as possible and closely integrate security with the CI/CD pipeline.

Software 111

Software Automation Sourcing Regulations 111

Perficient Digital Transformation

SEPTEMBER 27, 2021

We led a multi-vendor assessment with stakeholders and integrated Coveo with Sitecore , streamlining search configuration, machine learning, and advanced analytics capabilities. Marketo enables scalable, complex marketing automation campaigns. ?. Secure Marketing Automation. The solution increased click-thru rates by 7%.

Healthcare 119

Healthcare Insurance Analytics Automation 119

Perficient Digital Transformation

MARCH 6, 2024

The requirement to potentially depart from using Google Analytics is a major disrupter to how teams have been operating for years. Analytics are Just Numbers – Unless You Do Something with Them Web and mobile analytics are only as powerful as the utility behind them. So, what’s the problem? What do we mean by that?

Healthcare 122

Healthcare Marketing Analytics Regulations 122