Everest Group

SEPTEMBER 16, 2024

Retail and CPG Data, Analytics, and AI Services PEAK Matrix® Assessment Data, Analytics, and AI (DAAI) services are transforming Retail and Consumer Packaged Goods (RCPG) enterprises by enhancing operations and improving customer experiences.

Retail 130

Retail Analytics Service Streamline Operations 130

Redial

SEPTEMBER 26, 2024

In an era where efficiency and innovation drive success, the automotive industry has found a strong ally in Business Process Outsourcing (BPO). Outsourcing key processes allows automakers and automotive suppliers to focus on core competencies while improving efficiency, cost management, and customer service.

BPO 130

BPO Efficiency Supply Chain Management Call Center 130

Automation Anywhere

JUNE 1, 2022

All this can be attributed to drivers of development, such as the rise of ubiquitous computing, extensive use of the internet protocol (IP), continued advancement of data analytics, and more. The advantages of automation in IoT Automation offers many advantages to your business processes using IoT.

Automation 145

Automation Manufacturing Retail Efficiency 145

31 West

FEBRUARY 3, 2023

IT help desk providers know the importance of tapping into automation technology to streamline repetitive tasks. Autotask is one such cloud-based, scalable automation technology that’s designed to simplify your business operations. This feature-rich software is packed with automation tools, most of which are customizable.

Efficiency 130

Efficiency Software Automation Accounting 130

Automation Anywhere

MAY 6, 2022

Disruptive technologies – like intelligent automation (RPA+AI) – are helping chief experience officers (CXOs) re-invent their business operations by bringing in optimizations. According to EY estimates, automation of back-office work could provide companies with savings of about 20% to 60% of baseline full-time employee (FTE) costs.

Automation 144

Automation Out-Tasking Human Resources Finance 144

Premier BPO

JULY 12, 2024

3 Unfortunately, the healthcare industry hasn’t been able to leverage the full potential of these AI-powered tools that have the potential to enhance customer experience, bring cost savings, boost efficiency, and bring accessibility to healthcare services. Transforming healthcare with AI: The impact on the workforce and organizations 4.

Healthcare 130

Healthcare Efficiency BPO Insurance 130

Groove Technology

FEBRUARY 4, 2025

Hiring an outsourced software development team allows businesses to efficiently manage software projects by leveraging specialized expertise without the costs of maintaining an in-house team. Outsourcing also provides Flexibility Allowing businesses to adjust team sizes as project needs change quickly Ensuring efficient resource allocation.

Software 130

Software E-Commerce Outsourcing Reduced Overhead 130

Groove Technology

FEBRUARY 4, 2025

Our team leverages cutting-edge technologies such as artificial intelligence (AI) and machine learning to deliver innovative solutions that drive efficiency and effectiveness. This arrangement facilitates efficient communication across different time zones and geographical locations, granting companies access to a diverse global talent pool.

Software 130

Software Right-Sizing Collaborations Administrative 130

Premier BPO

JUNE 7, 2024

Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI. A two-tiered support structure with Level 1 and 2 technicians for efficient resolution and escalation of issues helped to enhance communication.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

MARCH 23, 2022

Top Intelligent Process Automation (IPA) Solution Providers It is becoming increasingly important for organizations to evolve into digital-first businesses to remain resilient and competitive, especially after the pandemic. Digital technologies, including intelligent automation, are becoming ubiquitous. Our Thinking. Learn More.

Automation 130

Automation Robotics Process Automation BPO Analytics 130

Everest Group

OCTOBER 8, 2024

Webinar Transforming Clinical Data Management with Clinical Data and Analytics Platforms October 21, 2024 | 11am EDT (NA) / 4pm BST (UK) / 5pm CEST (EU-Central) Join Everest Group Practice Director Nisarg Shah for an interactive webinar where the speakers will discuss real-world challenges, demonstrate the benefits of a centralized data platform, and (..)

Analytics 100

Analytics Management Automation Efficiency 100

Metasource

MARCH 6, 2025

Secure document management software that automates HR workflows. How Automated Document Management Simplifies HR Compliance Manual document management has long been a source of inefficiency and risk for HR teams. Now, HR document best practices include automation tools to transform workflows and compliance management.

Automation 52

Automation Management Human Resources Right-Sizing 52

Everest Group

NOVEMBER 15, 2022

Top Robotic Process Automation (RPA) – Technology Providers The post-pandemic era is repeatedly stress-testing organizations’ abilities to adapt to a volatile world through rising inflation, an economic slowdown, geopolitical tensions, supply chain disruptions, and talent shortages. Our Thinking. Learn More. Learn More. Learn More.

Robotics Process Automation 130

Robotics Process Automation Automation Order Management Healthcare 130

Amzur

MAY 9, 2024

In today’s hyper-competitive landscape, streamlining operations and maximizing efficiency are paramount for CIOs. This is where automation comes in, offering a powerful way to elevate your business. RPA routes tickets based on keywords, automates responses to frequently asked questions, and pulls up relevant customer histories.

Automation 105

Automation Inventory Management Robotics Process Automation Sales 105

Perficient Digital Transformation

JULY 14, 2022

Robotic Process Automation (RPA). Robotics is nothing but computers that imitate human actions, the process is a series of steps which mainly lead to some meaningful task, Automation means any task which is done without human intervention is known to be automated. Excel Automation. Blue Prism. Process Flow. Object Studio.

Robotics Process Automation 121

Robotics Process Automation Automation Data Entry Software 121

Everest Group

OCTOBER 24, 2024

Moving beyond costs In today’s digital era, organizations are now expecting their outsourcing partners not just to deliver services efficiently but to actively contribute to innovation, process improvements, and digital transformation.

Third Party Contracting 130

Third Party Contracting Outsourcing Right-Sizing Cost Control 130

Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. VCs have benefited from investing in Intelligent Automation due to its value delivery through technological innovation.

Automation 98

Automation Healthcare Robotics Process Automation Retail 98

Premier BPO

JUNE 14, 2024

With the right partners, strategic partnering can give your business a robust growth and efficiency tool. One should ideally start by identifying the repetitive transactional tasks internal to the company that can be performed much more efficiently by external experts with specialized skills. Continuous improvement is our hallmark.

Outsourcing 246

Outsourcing BPO Co-Sourcing Streamline Operations 246

IBM Services

SEPTEMBER 7, 2023

This is where harnessing artificial intelligence (AI) and data analytics can help. Companies that harness AI and data analytics can also make clean energy more viable overall by increasing their cost competitiveness over legacy energy sources. The latter can also help drive efficiency by lowering end-user energy use.

Analytics 99

Analytics Research Sourcing Automation 99

Automation Anywhere

JUNE 15, 2022

Intelligent automation in the form of a Digital Workforce is not only enhancing the productivity and efficiency of finance professionals but also improving accuracy and increasing cash flow. Digital Workers can automate and streamline these processes, acting and analyzing in ways humans do.

Accounting 145

Accounting Robotics Process Automation Finance Automation 145

Groove Technology

DECEMBER 16, 2024

Furthermore, the article delves into emerging trends in agile software outsourcing, including automation, distributed teams, and hybrid outsourcing models. Cost Efficiency One of the most compelling reasons for outsourcing agile software development is the significant cost savings it offers.

Software 100

Software Outsourcing Collaborations Flexibility 100

Everest Group

DECEMBER 15, 2023

The combination of Artificial Intelligence (AI) and data and analytics (D&A) can deliver superior, efficient, and personalized customer experience (CX). Analytical tools extract insights and meaning from this data, identifying patterns and trends to make informed decisions, ultimately boosting customer satisfaction.

Analytics 162

Analytics Out-Tasking Cybersecurity Automation 162

Everest Group

APRIL 10, 2024

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. These innovations streamline operations, reduce costs, and improve efficiency, ultimately enhancing profitability margins.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Everest Group

JANUARY 19, 2024

Combining managed services with a technology platform, MXDR offers an encompassing, automated, scalable, and cost-effective solution incorporating real-time threat intelligence. It employs Artificial Intelligence (AI)/Machine Learning (ML) and analytics to correlate the data and generate alerts that threat hunters subsequently investigate.

Cybersecurity 182

Cybersecurity Analytics Managed Services Out-Tasking 182

Amzur

OCTOBER 10, 2024

Supply chains are intricate networks that connect businesses to their customers, ensuring products and services reach their destinations efficiently and on time. For instance, AI-driven analytics within NetSuite can predict disruptions by evaluating historical trends and real-time data. Use Cases 1.

Supply Chain Management 59

Supply Chain Management Inventory Management Collaborations Advisory 59

Everest Group

APRIL 22, 2022

By using automation, analytics, and digitalization, players can differentiate themselves. Currently, efficiency is impacted by the lack of information that results in back-and-forth requests on multiple claims touchpoints. Cumbersome manual functions that should be automated. 1 – The role of automation.

Analytics 130

Analytics Automation Efficiency Operational Costs 130

Everest Group

AUGUST 5, 2024

Enterprises require multiple technologies within the CX tech ecosystem, such as data platforms, including customer relationship management (CRM) and Customer Data Platforms (CDP), contact center solutions, including cloud, AI bots, and agent support, as well as analytics tools for customer and sales insights.

Sales 162

Sales Analytics Collaborations Marketing 162

Everest Group

JANUARY 16, 2024

These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly.

Retail 173

Retail E-Commerce Service Sourcing 173

31 West

JUNE 11, 2024

Its key features include automation, especially in workflow and customer management. Like a typical CRM solution, Freshdesk has a ticketing module, reporting and analytics, and multichannel support that enables your clients to contact your support agent through their preferred communication channel. Let’s get to the comparison.

Analytics 130

Analytics Automation Customer Support Customer Service 130

Premier BPO

JUNE 28, 2024

2 However, the disconnect between the efficiencies companies feel the chatbots can deliver and how consumers view the chatbot experience is at an all-time high. Consumers desire efficient handling of calls from chatbots to human agents, which can improve the emotional quality of interactions and support continuity.

BPO 242

BPO Co-Sourcing Research Labor Costs 242

31 West

APRIL 16, 2024

Utilize Cloud Services Migrating to cloud services translates into direct cost-efficiency for companies. Boosted Productivity – Efficient use of technology accelerates workflow and reduces time wastage. Leverage Remote Support Capabilities Remote IT support has become a cornerstone for cost-efficient tech assistance.

Software 130

Software Out-Tasking Labor Costs Outsourcing 130

31 West

MARCH 31, 2024

Ticketing System Automation Analytics and Reporting Multi-Channel Support AI-Powered Chatbots Live Chat Integration Capabilities Collaboration Knowledgebase Zendesk Sell 1. Automation For a help desk service provider, automation is the key to efficient services. Let’s take a look.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

31 West

JULY 22, 2024

One effective solution that has gained traction is the implementation of advanced technologies like Bluedot AI, which can improve customer service through chatbots and automated support systems, recording and summarizing interactions for subsequent analysis. Key Strategies for Enhancing E-commerce Customer Service 1.

E-Commerce 130

E-Commerce Customer Service Service Sales 130

Everest Group

SEPTEMBER 19, 2024

The digital age has transformed the way businesses operate, raising the bar for efficiency and innovation. Advanced AI engines are reshaping both front and back-office processes for enterprises by driving efficiency, accuracy, and scalability at new levels. They are now expected to be more agile and responsive than ever.

Engineering 130

Engineering Supply Chain Management Out-Tasking Inventory Management 130

Everest Group

AUGUST 14, 2024

Data analytics, artificial intelligence (AI), and machine learning are enhancing deal sourcing, portfolio management, and risk assessment. Digital transformation is enabling PE firms to improve operational efficiency, enhance decision-making, and drive value creation.

Collaborations 162

Collaborations Advisory Regulations Marketing 162

Premier BPO

OCTOBER 23, 2024

2 ETL processes are vital in transforming this scattered data into clean, organized, and structured information, serving as the foundation for analytics and reporting. ETL also enhances operational efficiency by making data readily available for analysis, reporting, and process optimization.

Co-Sourcing 130

Co-Sourcing Streamline Operations Government Analytics 130

Everest Group

JULY 31, 2024

Automated data collection and aggregation through schema mapping, data normalization, deduplication, and automated Extract, Transform, and Load (ETL) tools ensure consistency across data sources. AI-driven predictive analytics models analyze historical data to identify patterns and predict future customer behaviors.

Retail 162

Retail Automation Analytics Customer Service 162