The Hackett Group

DECEMBER 10, 2021

Industrialized Data & Analytics. Some have even spun off data and analytics as a business services function, headed by a chief data officer. They are also making major investments in developing and hiring staff with data science and analytics skills to extract and apply all potential value. Reap the Rewards.

Analytics 98

Analytics Government Automation Efficiency 98

Perficient Digital Transformation

JULY 12, 2022

Our comprehensive approach combines qualitative and quantitative research with data and analytics to understand, track and measure actual customer behavior. Data & Analytics – Capture data and activity across multiple channels. Data & Analytics. Research-Based Insights. Continuous Optimization.

Analytics 112

Analytics Research Out-Tasking Design 112

Premier BPO

JUNE 7, 2024

Tech-enabled tools are the growth engine that allows companies to focus on what they excel at doing best and partnering with external expertise is the most powerful way to get there quickly. Why Outsource in Today’s World? Your strategic outsourcing partners should ideally be at the forefront of technological advancements.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Forrester Digital Transformation

MAY 16, 2022

AIOps builds upon observability and monitoring to develop deep AI driven insights that enhance human judgements. As we move from monitoring to AIOps, we also move from a reactive to active, then proactive footing before establishing the predictive capabilities AIOps promises. Biomedical devices function the same way.

Engineering 204

Engineering Analytics Design Automation 204

IBM Services

SEPTEMBER 19, 2023

Though you may encounter the terms “data science” and “data analytics” being used interchangeably in conversations or online, they refer to two distinctly different concepts. Data science is an area of expertise that combines many disciplines such as mathematics, computer science, software engineering and statistics.

Analytics 81

Analytics Out-Tasking Engineering Healthcare 81

Automation Anywhere

JULY 5, 2021

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). Phone interactions will drop from 41% to 12%. RPA doesn’t fix bad processes.

Customer Service 97

Customer Service Automation Service Out-Tasking 97

IBM Services

APRIL 26, 2023

Jabil isn’t just a manufacturer, they are experts on global supply chain, logistics, automation, product design and engineering solutions. Efficient management of an incredibly complex supply chain Jabil is a longtime partner and IBM Business Analytics (BA) portfolio user.

Analytics 81

Analytics Finance Manufacturing Healthcare 81

Groove Technology

FEBRUARY 4, 2025

Our skilled software engineers actively listen and address inquiries, bridging the gap between client expectations and project deliverables. MySQL ensures reliable performance for web applications, while MongoDB handles large-scale, real-time data scenarios with dynamic analytics capabilities.

Software 130

Software Right-Sizing Collaborations Administrative 130

Automation Anywhere

JUNE 24, 2022

FortressIQ is now part of Automation Anywhere, and its offering is now our process intelligence product. The authorities have even shown a willingness to cut penalties for companies that have implemented data analytics or monitoring tools into their compliance programs. The benefits are clear and compelling.

Analytics 75

Analytics Automation Finance Government 75

Everest Group

SEPTEMBER 30, 2024

Process automation and efficiency enhancements: The need to enhance efficiencies and optimize costs has emerged as a key priority for OSAT companies. Service providers now have an opportunity to work with these firms to identify processes that can be automated and enhanced using digital technologies.

Outsourcing 130

Outsourcing Service Engineering Manufacturing 130

Automation Anywhere

APRIL 29, 2021

The use of forecasting through predictive analytics has always existed for improving efficiency for inventory management. The AI-based recommendation engines being adopted in new e-commerce storefronts are driving higher revenues per customer.

Automation 98

Automation Robotics Process Automation Banking Manufacturing 98

31 West

APRIL 21, 2024

You can use its reporting and analytics tools to collect information about your customers’ engagement on your platform, their satisfaction score, and their overall experience with your company. It’s known for its robust ticketing system, workflow automation, multiple integrations, reports and analytics, and Zendesk Sell.

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

Everest Group

APRIL 10, 2024

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. These innovations streamline operations, reduce costs, and improve efficiency, ultimately enhancing profitability margins.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

31 West

OCTOBER 15, 2018

The digital era is continuously evolving with the power of data-driven, business intelligence applications, and resources such as social media platforms, search engine etc. The digital world is on the verge of trending revolutionary technologies like artificial intelligence, machine learning, big data analytics etc. Email Marketing.

Marketing 130

Marketing Analytics Engineering Automation 130

Perficient Digital Transformation

DECEMBER 17, 2024

A strong and successful search engine optimization (SEO) strategy is essential in the extremely competitive world of e-commerce today. Enhanced Product Descriptions : PIM enables the creation of detailed and optimized product descriptions, which can help improve the relevance and quality of content for search engines. What is PIM?

E-Commerce 52

E-Commerce Management Engineering Data Entry 52

Automation Anywhere

OCTOBER 27, 2021

J: You have ten meetings: one with Frank [our manager], and one with Peter, the new engineering VP, one with Helen Edwards [our top customer], the field team, and the marketing team meetings, four weekly updates, and two weekly one-on-ones. Intelligent automation bots are learning how to execute role-specific transactions.

Automation 75

Automation Robotics Process Automation Out-Tasking Engineering 75

Everest Group

NOVEMBER 1, 2021

Seamless data flow between these tools and platforms will enable service providers and enterprises to leverage advanced predictive and prescriptive analytics and glean meaningful insights. High-volume, Low-Cost RPO: Leading RPO providers have made dedicated investments and launched highly automated high-volume, low-cost RPO solutions.

Outsourcing 130

Outsourcing Marketing Pharmaceuticals Global Recruiting 130

IBM Services

MARCH 22, 2023

Accelerate your analytics transformation journey with IBM data management solutions The opportunity to work with many clients on their analytics journey inspires us to achieve even greater heights with our solutions.

Analytics 69

Analytics Management Government Reduced Costs 69

Everest Group

NOVEMBER 9, 2022

Accordingly, MPHRO providers are continuing to make investments in next-generation technologies, automation and analytics, and are also adding an experience layer to their products to provide a seamless, integrated experience to users. Digital HR services have experienced more demand owing to ongoing digital efforts by clients.

Human Resources 147

Human Resources Research Retail Manufacturing 147

3Pillar Global

JANUARY 2, 2024

Model operationalization (ModelOps) encompasses all advanced analytics decisions within the organization, including your AI models. By standardizing, scaling, and augmenting analytics, information services companies will be best positioned to build products informed by governed, trustworthy data.

Engineering 105

Engineering Collaborations Government Analytics 105

31 West

JULY 22, 2024

One effective solution that has gained traction is the implementation of advanced technologies like Bluedot AI, which can improve customer service through chatbots and automated support systems, recording and summarizing interactions for subsequent analysis. Key Strategies for Enhancing E-commerce Customer Service 1.

E-Commerce 130

E-Commerce Customer Service Service Sales 130

Groove Technology

DECEMBER 16, 2024

Furthermore, the article delves into emerging trends in agile software outsourcing, including automation, distributed teams, and hybrid outsourcing models. Agile software development is a method of software engineering that promotes adaptive planning, early delivery, and continuous improvement. What is Agile Software Development?

Software 100

Software Outsourcing Collaborations Flexibility 100

Everest Group

FEBRUARY 21, 2022

Our recent study on data and analytics maturity in GBS revealed that best-in-class GBS organizations that leverage data deliver more than one and a half times the strategic impact in such key areas as improved employee and customer satisfaction, revenue growth, and reduced fraud risk compared to their peers. Data is a powerful force.

Banking 130

Banking Analytics Finance Engineering 130

IBM Services

FEBRUARY 28, 2024

Here are four smart technologies modernizing strategic sourcing processes today: Automation Business process automation (also considered a type of business process outsourcing ) is pervasive across industries, minimizing manual tasks in accounting, human resources, IT and more. Blockchain Information is an invaluable business asset.

Sourcing 102

Sourcing Supply Chain Management Strategic Sourcing Automation 102

Perficient Digital Transformation

OCTOBER 20, 2022

Katalon Studio is a well-known tool for automated testing. As more testing engineers choose Katalon over Selenium, Ranorex, TestComplete, and Apache JMeter, it’s worth discussing. These solutions are accompanied by analytics and recording modules. TestOps Katalon (formerly Katalon Analytics). What is Katalon Studio?

Automation 64

Automation Accounting Engineering Analytics 64

Everest Group

FEBRUARY 1, 2022

Several leading enterprises have set up Centers of Excellence (CoEs) and innovation centers focused on emerging technologies primarily driven by an increased focus on digital, IT, and engineering/R&D services and to support new products and services development.

Service 130

Service Cybersecurity E-Commerce Nearshoring 130

Everest Group

FEBRUARY 27, 2024

These tools enhance productivity, reduce response times, and enable agents to focus on more complex and value-added tasks.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Automation Anywhere

APRIL 15, 2021

And the same goes for the data we get from our Robotic Process Automation software. Timing is key When operating an intelligent automation platform, it’s guaranteed you will receive a large amount of data. It is critical to understand if your automation platform is running smoothly. If we can get data in real time, that’s great.

Robotics Process Automation 97

Robotics Process Automation Analytics Automation Manufacturing 97

Perficient Digital Transformation

JUNE 14, 2024

PIM Analytics can be important tool in your toolkit to make sure your product content is working as intended. PIM Analytics for Identifying Problematic Areas In addition to web analytics and sales reporting, you can integrate between the PIM and external systems to see what’s going well and not so well with your product data.

Analytics 52

Analytics Sales E-Commerce Retail 52

IBM Services

APRIL 20, 2023

All are transforming their procurement operations by leveraging state-of-the-art process mining and intelligent automation technology. For the first time, we can see intricate and complex processes clearly in action, identifying where they operate effectively and where they can best be simplified, optimized and automated.

Automation 69

Automation Co-Sourcing Finance Right-Sizing 69

31 West

JANUARY 25, 2023

These applications are engineered to automate complex ITSM operations and simplify all kinds of technical jobs. Datto’s AutoTask is another service desk software that automates all technical operations and provides a consolidated view of all assets, IT tasks, user issues, and recent requests on a single dashboard.

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

Everest Group

NOVEMBER 28, 2023

In this challenging environment, MGAs need to demonstrate steadfast strategic underwriting prowess, build a solid business case heavily focused on cost optimization, and exhibit excellent data and engineering capabilities.

Insurance 147

Insurance Service Co-Sourcing Analytics 147

Everest Group

DECEMBER 8, 2023

Enterprise spending in 2024 will be directed toward modernizing technology, data analytics and process optimization. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance.

Analytics 130

Analytics Cybersecurity Offshoring Research 130

Automation Anywhere

JANUARY 5, 2022

In 2021, we saw the definitive marriage between AI and Robotic Process Automation (RPA). Commonly referred to as “intelligent automation,” RPA + AI has a lot more functionality and versatility than basic RPA. Commonly referred to as “intelligent automation,” RPA + AI has a lot more functionality and versatility than basic RPA.

Robotics Process Automation 124

Robotics Process Automation Out-Tasking Automation Inventory Management 124

Everest Group

MAY 26, 2023

Cybersecurity vendors are leaving no stone unturned to deliver the power of GAI In recent years, advanced Artificial Intelligence (AI)- and Machine Learning (ML)- based technologies have been rapidly adopted across the cyber industry, providing intelligent automation capabilities and also augmenting human talent. GAI – A boon or bane?

Cybersecurity 130

Cybersecurity Automation Analytics Risk Management 130

Capgemini

MARCH 16, 2022

Whatever the aerospace product – from the simplest part to a 94,000lb jet-engine or even satellite production – aerospace requires combining labor-intensive manufacturing with the precise assembly of ultra-complex products. Intelligent automation : Having data alone is only half the challenge. But the question how to start remains.

Manufacturing 98

Manufacturing Analytics Cybersecurity Engineering 98

31 West

JANUARY 26, 2023

If you are switching from a manual help desk to an automated ITSM software, the extensive range of features may seem overwhelming at first glance. The company offers a sophisticated reporting and analytics section where you can track your help desk’s performance, financial status, number of tickets your team has resolved, and other metrics.

Right-Sizing 130

Right-Sizing Software Automation Design 130