Premier BPO

JUNE 7, 2024

Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI. These tools encompass a wide range of technologies requiring deep expertise in areas where your business is unlikely to have the team to accomplish this.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

OCTOBER 24, 2024

By decoupling these services, the clients can transition to a more granular and flexible pricing model. If you have any questions, would like to delve deeper into the Commercial and Solutions Analytics service line, or would like to reach out to discuss these topics in more depth, please contact Ricky Sundrani and Rahul Gehani ,

Third Party Contracting 130

Third Party Contracting Outsourcing Right-Sizing Cost Control 130

IBM Services

SEPTEMBER 19, 2023

Though you may encounter the terms “data science” and “data analytics” being used interchangeably in conversations or online, they refer to two distinctly different concepts. Meanwhile, data analytics is the act of examining datasets to extract value and find answers to specific questions.

Analytics 81

Analytics Out-Tasking Engineering Healthcare 81

Automation Anywhere

JULY 5, 2021

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). Phone interactions will drop from 41% to 12%. RPA doesn’t fix bad processes.

Customer Service 97

Customer Service Automation Service Out-Tasking 97

31 West

APRIL 21, 2024

You can use its reporting and analytics tools to collect information about your customers’ engagement on your platform, their satisfaction score, and their overall experience with your company. It’s known for its robust ticketing system, workflow automation, multiple integrations, reports and analytics, and Zendesk Sell.

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

Amzur

OCTOBER 10, 2024

With its AI-driven insights, NetSuite can further enhance supply chain resilience by predicting disruptions, optimizing inventory management, and automating critical decision-making processes. Flexibility : The ability to accommodate variations in demand, supply, or logistics without significant disruptions. Use Cases 1.

Supply Chain Management 59

Supply Chain Management Inventory Management Collaborations Advisory 59

Premier BPO

JUNE 28, 2024

User-Centered Design Principles Chatbots lack a flexible, interactive design that hinders their ability to handle multiple queries and multitask. 3 Only leveraging a more flexible and interactive design would improve ease of use and overall consumer satisfaction. This becomes a source of great dissatisfaction for consumers.

BPO 242

BPO Co-Sourcing Research Design 242

Everest Group

DECEMBER 15, 2023

The combination of Artificial Intelligence (AI) and data and analytics (D&A) can deliver superior, efficient, and personalized customer experience (CX). Analytical tools extract insights and meaning from this data, identifying patterns and trends to make informed decisions, ultimately boosting customer satisfaction.

Analytics 162

Analytics Out-Tasking Cybersecurity Automation 162

Everest Group

APRIL 26, 2024

They are looking at platforms and tools that offer a better user experience and a flexible technology stack that seamlessly integrates into existing systems. “We We prioritize how the platform fits with the existing enterprise tools and how well they work with current enterprise CRM and incorporate enhancements that come from them.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Everest Group

OCTOBER 6, 2021

While organizations are certainly familiar with on-premise technologies in contact centers, today’s enhancement on the premise-based technology model is delivering an exceptional digital customer experience, innovation, flexibility, and lower cost. Meet the Contact Center as a Service (CCaaS) operated on the cloud.

Service 130

Service Analytics Flexibility Automation 130

31 West

FEBRUARY 16, 2023

As businesses are increasingly opting for digital transformation , they also need improved business management, fast processes, flexibility, and good returns. It includes storage, software, servers, databases, network, analytics, and intelligence. One of the primary motivations behind this trend is AI-powered data analytics.

Flexibility 130

Flexibility Analytics Outsourcing Automation 130

Metasource

SEPTEMBER 16, 2024

Business automation has come a long way over the past few years. While automation used to be fairly basic, businesses can now choose between traditional methods and advanced, AI-driven workflow automation. The Evolution of Automation Traditional automation uses software robots to perform tasks based on set rules.

Automation 52

Automation Analytics Data Entry Flexibility 52

31 West

APRIL 16, 2024

By selecting strategic functions for outsourcing, you can attain more than just cost savings – you can achieve enhanced flexibility and sharpened focus on core competencies. You can transform raw data into cost-saving strategies by: Pinpointing Inefficiencies – Data analytics highlight underperforming areas ripe for optimization.

Software 130

Software Out-Tasking Labor Costs Outsourcing 130

31 West

MAY 23, 2024

Digitization is all about creating a workspace where you can automate most of your mundane management operations. However, once installed, its flexibility and versatile features will make your business easily manageable. The ticketing system is fully automated and supports automatic ticket creation, assigning, and escalation.

E-Commerce 130

E-Commerce Sales Analytics Automation 130

Everest Group

NOVEMBER 1, 2021

The recovery began in the third quarter of 2020 as enterprises, especially those who had downsized their internal talent acquisition function, began to rebuild their workforce and turned to RPO for its flexibility and scalability. Key Characteristics of RPO 4.0:

Outsourcing 130

Outsourcing Marketing Pharmaceuticals Global Recruiting 130

Everest Group

MAY 24, 2023

Insurance intermediaries have an exciting future ahead if they can successfully adopt Artificial Intelligence (AI), mobile apps, big data, and analytics to better understand their customers and provide personalized products. Partnering with service providers will help insurers overcome barriers and improve efficiencies. Read on to learn more.

Insurance 130

Insurance Risk Management Risk Management Analytics 130

Everest Group

JANUARY 2, 2024

This shift is largely driven by the widespread adoption of advanced cognitive tools, such as AI and predictive analytics, enabling lenders to improve automated approval rates and gain deeper insights into customer behavior.

Service 147

Service Finance Banking Flexibility 147

Everest Group

SEPTEMBER 19, 2024

Unleashing the potential: how advanced AI is reshaping business operations From rigid rules to cognitive flexibility Use of AI for business operations has evolved beyond early AI systems that were limited by predefined algorithms and effective only for basic tasks, often failing when faced with complex queries.

Engineering 130

Engineering Supply Chain Management Out-Tasking Inventory Management 130

IBM Services

FEBRUARY 28, 2024

Here are four smart technologies modernizing strategic sourcing processes today: Automation Business process automation (also considered a type of business process outsourcing ) is pervasive across industries, minimizing manual tasks in accounting, human resources, IT and more. Blockchain Information is an invaluable business asset.

Sourcing 102

Sourcing Supply Chain Management Strategic Sourcing Automation 102

Perficient Digital Transformation

MAY 3, 2023

Pic Courtesy: Trailhead OmniStudio, constructed on the Salesforce platform, has high levels of flexibility and can be modified to cater to the unique demands of businesses operating in different industries. OmniStudio also provides various automation tools that enable businesses to simplify their processes and decrease manual errors.

Automation 69

Automation Out-Tasking Flexibility Sourcing 69

Everest Group

MARCH 17, 2023

Technology and business process services (BPS) providers can help MGSs reduce costs and increase their digitization and automation intensity. With five key transformation levers described in this blog, MGAs can overcome challenges and unlock a wave of unprecedented sustainable growth. Read on to learn more.

Insurance 130

Insurance Robotics Process Automation Risk Management Risk Management 130

Everest Group

OCTOBER 4, 2024

In Banking and Financial Services , agentic AI could be the key to optimizing operations, automating complex processes, and delivering hyper-personalized customer experiences. Existing technology investments, such as process automation, orchestration, and core modernization efforts, can complicate integration.

Banking 130

Banking Out-Tasking Service Automation 130

31 West

JULY 19, 2024

The Salesforce Sales Cloud module automates the sales process and assists companies in closing more deals. Lightning Service Console It’s a configurable dashboard where support agents can easily access customer data, analytics, and other crucial information.

Service 130

Service Customer Service Sales Out-Tasking 130

IBM Services

FEBRUARY 12, 2024

IBM Event Automation, in particular, stands out as a comprehensive solution that seamlessly integrates with Apache Kafka, offering an intuitive platform for event processing and event endpoint management. By simplifying complex tech-heavy processes, IBM Event Automation maximizes the accessibility of Kafka settings.

Automation 83

Automation Sourcing Out-Tasking Government 83

31 West

JANUARY 25, 2023

These applications are engineered to automate complex ITSM operations and simplify all kinds of technical jobs. Datto’s AutoTask is another service desk software that automates all technical operations and provides a consolidated view of all assets, IT tasks, user issues, and recent requests on a single dashboard. What is AutoTask?

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

Amzur

SEPTEMBER 10, 2024

Natural language processing, predictive analytics, data integration. Cost management, performance monitoring, automation. Automated IT Operations UiPath Robotic Process Automation (RPA), AI-driven workflows, task automation. AI-driven CRM, predictive analytics, personalized recommendations.

Robotics Process Automation 104

Robotics Process Automation Cybersecurity Analytics Government 104

Amzur

JANUARY 30, 2025

Key Takeaways Retailers should focus on strategic automation points like inventory management , order processing , and demand forecasting to optimize efficiency while maintaining human oversight for complex decision-making. Full-scale automation demands hefty investments in technology , infrastructure , and training.

Retail 59

Retail Automation Supply Chain Management Inventory Management 59

Everest Group

OCTOBER 26, 2022

In this research, we assess FAO service providers based on their vision & capabilities and market impact and position them on the Everest Group PEAK Matrix®.

Finance 130

Finance Accounting Outsourcing Service 130

Everest Group

OCTOBER 26, 2022

In this research, we assess FAO service providers based on their vision & capabilities and market impact and position them on the Everest Group PEAK Matrix®.

Finance 130

Finance Accounting Outsourcing Insurance 130

31 West

MARCH 13, 2023

Automation is needed more now than ever. Workflow Automation A Proactive Approach Robust Security Uninterrupted Communication Excellent Incident Management Self-Service Portal Seamless Integration A Scalable Solution Works for All Improve Employee Productivity 1. Workflow Automation IT tools are all about automation.

Out-Tasking 130

Out-Tasking Right-Sizing Automation Human Resources 130

Everest Group

NOVEMBER 28, 2023

To support their vision, MGAs need modern, flexible technology that enhances customer experience and increases new business and retention. Automation, digital platforms, and data and analytics are the most prominent areas that have garnered considerable investment attention during this transformation era.

Insurance 147

Insurance Service Co-Sourcing Analytics 147

Everest Group

APRIL 4, 2023

Heightened momentum for technology-first and automated operations is elevating customers’ need for greater convenience, instant gratification, faster turnaround time, and more self-service options. Insurers also need to drive superior efficiency by enabling data-driven and analytics-driven claims processing.

Insurance 147

Insurance Analytics Right-Sizing Sourcing 147

Redial

SEPTEMBER 26, 2024

Accelerating Digital Transformation Digital technologies such as AI, machine learning, and automation are revolutionizing the automotive industry. BPO providers help automotive firms accelerate digital transformation by outsourcing tasks like data analytics, telematics, and supply chain management.

BPO 130

BPO Efficiency Supply Chain Management Call Center 130

Redial

SEPTEMBER 26, 2024

Accelerating Digital Transformation Digital technologies such as AI, machine learning, and automation are revolutionizing the automotive industry. BPO providers help automotive firms accelerate digital transformation by outsourcing tasks like data analytics, telematics, and supply chain management.

BPO 130

BPO Supply Chain Management Call Center Reduced Overhead 130

31 West

JANUARY 12, 2023

Similarly, banks have had to become prominent in the data and analytics field as customers now expect that organizations will use their information to personalize their experience and proffer distinct solutions. Automation processes are likewise playing crucial roles in core banking operations.

Banking 130

Banking Finance Automation Human Resources 130

31 West

NOVEMBER 30, 2022

Its all-in-one cloud platform allows you to define, design, and automate your entire workflow. Further, this automation platform is adjustable with different software and brings numerous advantages for IT service desk outsourcing companies. The flexible interface provides a comprehensive and automated user experience.

Software 130

Software Automation Outsourcing Efficiency 130

31 West

JULY 10, 2024

Marketing automation : CRM systems typically offer tools that may allow you to automate numerous marketing processes, thus saving you from numerous monotonous tasks. This can be such automation tasks as email campaigns, social media management, and lead nurturing.

E-Commerce 130

E-Commerce Sales Out-Tasking Automation 130