Forrester Digital Transformation

APRIL 18, 2022

Advances in AI, automation, and analytics paired with growing expectations from audiences will fundamentally change the way we think about content and how it’s used.

Analytics 239

Analytics Automation Research Marketing 239

IBM Services

SEPTEMBER 7, 2023

This is where harnessing artificial intelligence (AI) and data analytics can help. Companies that harness AI and data analytics can also make clean energy more viable overall by increasing their cost competitiveness over legacy energy sources. times more of the most mature utilities prioritize research in energy balancing and trading.

Analytics 99

Analytics Research Sourcing Automation 99

Automation Anywhere

AUGUST 3, 2021

Robotic Process Automation (RPA) is not a question of taking a manual process and automating it, step by step—although that is what many businesses do. In Automation Anywhere’s experience, 65% of automation efforts are spent trying to understand the process before deploying RPA. Businesses themselves say they want this.

Automation 109

Automation Robotics Process Automation Efficiency Collaborations 109

Premier BPO

JUNE 7, 2024

Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI. These tools encompass a wide range of technologies requiring deep expertise in areas where your business is unlikely to have the team to accomplish this.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Offshore India Data Entry

NOVEMBER 16, 2021

Effective Market Research. Predictive Analytics on Futuristic Trends. The most updated techniques like automation and machine learning can help with predictive modeling strategies, enabling companies to foresee future customer trends. Every companies, products, and agency have a presence on social media.

Research 98

Research Service Outsourcing Data Entry 98

The Hackett Group

JULY 13, 2023

Miami, FL — July 13, 2023 — For the first time in decades, most finance organizations experienced a significant increase in operating costs in 2023, driven by inflationary pressures, geopolitical unrest and other uncertainty factors, according to new research from The Hackett Group , Inc. NASDAQ: HCKT).

Operational Costs 97

Operational Costs Finance Research Advisory 97

IBM Services

SEPTEMBER 29, 2023

In a survey run by IDC, a leading provider of global IT research and advice, 43% of technology leaders indicated that they were “planning to deliver innovative digital products and services at a faster pace.” Those events can then be consumed and processed to help inform smarter decisions and trigger automations.

Automation 106

Automation Order Management Sourcing Analytics 106

Premier BPO

JUNE 28, 2024

Research shows that far too often, chatbots redirect customers by providing links or references to other self-service tools, which only adds to the customer’s frustration. According to the research conducted by Cammy Crolic, an associate professor of marketing at the University of Oxford, it’s a double-edged sword. “

BPO 242

BPO Co-Sourcing Research Design 242

Everest Group

MARCH 14, 2022

So far, the client has been able to win large deals with two of the identified GBS targets, in the form of carve-out along with add-on scope e.g., assisting enterprise with cloud and automation initiatives. The focus service delivery groups were digital (software engineering, analytics etc.)

Research 100

Research Nearshoring BPO Global Business Services 100

Premier BPO

JULY 12, 2024

1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.

Healthcare 246

Healthcare Efficiency BPO Insurance 246

IBM Services

SEPTEMBER 19, 2023

Though you may encounter the terms “data science” and “data analytics” being used interchangeably in conversations or online, they refer to two distinctly different concepts. Meanwhile, data analytics is the act of examining datasets to extract value and find answers to specific questions.

Analytics 81

Analytics Out-Tasking Engineering Healthcare 81

Automation Anywhere

APRIL 29, 2021

The use of forecasting through predictive analytics has always existed for improving efficiency for inventory management. Morgan Research has created a machine-learning algorithm that processes more than 250,000 analyst reports to determine what they said—good, bad, or neutral—about specific equities.

Automation 98

Automation Robotics Process Automation Banking Manufacturing 98

Everest Group

DECEMBER 15, 2023

The combination of Artificial Intelligence (AI) and data and analytics (D&A) can deliver superior, efficient, and personalized customer experience (CX). Analytical tools extract insights and meaning from this data, identifying patterns and trends to make informed decisions, ultimately boosting customer satisfaction.

Analytics 162

Analytics Out-Tasking Cybersecurity Automation 162

Everest Group

AUGUST 29, 2022

But various challenges – from data analytics to talent – can prevent companies from delivering the highly personalized interactions consumers crave. Leaders need to balance high-value interactions served by humans and then identify low-value contacts (to the business and end customer) to eliminate or automate.

Reduced Costs 195

Reduced Costs Analytics Impact Sourcing Outsourcing 195

Everest Group

AUGUST 14, 2024

In this webinar, Sharang offers key insights from Everest Group research to convey the urgency for transformation, the emerging technologies at play and the success factors that leading brands recognize. Key takeaways include: Insights on the evolving digital ecosystem, including analytics, automation, conversational AI and generative AI.

Analytics 130

Analytics Research Automation 130

Everest Group

JANUARY 16, 2024

These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly.

Retail 173

Retail E-Commerce Service Sourcing 173

Everest Group

FEBRUARY 28, 2023

Data analytics and automation are becoming an integral part of business process management (BPM) offerings. This is down from the 12% of 2022 but still healthy,” said Peter Bendor-Samuel , CEO of research firm Everest Group. BPM firms are bagging more cost-saving deals as clients prioritize on cost-cutting and beating inflation.

Analytics 130

Analytics Automation Research Management 130

Automation Anywhere

JULY 5, 2021

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). Phone interactions will drop from 41% to 12%. RPA doesn’t fix bad processes.

Customer Service 97

Customer Service Automation Service Out-Tasking 97

Everest Group

SEPTEMBER 13, 2022

To provide an unparalleled personalized experience, organizations are pushing for digital customer experience management through a combination of digital tools, such as advanced analytics, intelligent automation, conversational AI, and omnichannel and agent-assist tools.

Management 162

Management Service Research Analytics 162

Everest Group

AUGUST 30, 2024

WEBINAR Efficient CX delivery: A tech-driven approach September 26, 2024 9:00 AM PT | 12 PM ET Catch Everest Group Partner David Rickard as he joins an expert panel to explore how leading technologies, such as generative AI (GenAI), automation, analytics and more, are delivering value for organizations without compromising service quality.

Efficiency 130

Efficiency Reduced Costs Analytics Sales 130

Everest Group

OCTOBER 24, 2024

If you have any questions, would like to delve deeper into the Commercial and Solutions Analytics service line, or would like to reach out to discuss these topics in more depth, please contact Ricky Sundrani and Rahul Gehani ,

Third Party Contracting 130

Third Party Contracting Outsourcing Right-Sizing Cost Control 130

The Hackett Group

APRIL 13, 2023

NASDAQ: HCKT) today announced that its Market Intelligence Service has launched a new research project that will evaluate and rank finance and accounting outsourcing solutions providers. Our research will provide them with the guidance they need to do precisely this,” said Janssen. About The Hackett Group The Hackett Group, Inc.

Finance 96

Finance Research Accounting Outsourcing 96

Everest Group

APRIL 10, 2024

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. These issues have reduced margins and escalated providers’ workloads. in 2022 and 2023 from 54.8%

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Premier BPO

JUNE 14, 2024

Technological tools that include AI-powered analytics, cognitive technology, automation, and process excellence. The client researched many different BPOs before deciding to partner with Premier BPO. Exceptional communication for smooth interaction. A steadfast commitment to quality through existing controls.

Outsourcing 246

Outsourcing Co-Sourcing BPO Streamline Operations 246

Everest Group

NOVEMBER 9, 2022

Accordingly, MPHRO providers are continuing to make investments in next-generation technologies, automation and analytics, and are also adding an experience layer to their products to provide a seamless, integrated experience to users. Digital HR services have experienced more demand owing to ongoing digital efforts by clients.

Human Resources 147

Human Resources Research Retail Manufacturing 147

Groove Technology

DECEMBER 16, 2024

Furthermore, the article delves into emerging trends in agile software outsourcing, including automation, distributed teams, and hybrid outsourcing models. Google Analytics: If the product has a live component, use Google Analytics or other tracking tools to monitor user behavior and gather real-world feedback.

Software 100

Software Outsourcing Collaborations Flexibility 100

Everest Group

SEPTEMBER 30, 2022

With leading-edge capabilities like analytics, robotic process automation (RPA), and chatbots combined with traditional customer service skills, service providers are enabling enterprises to enhance their customer experience delivery significantly. David Rickard.

Robotics Process Automation 130

Robotics Process Automation Contact Center Outsourcing Management Service 130

Forrester Digital Transformation

DECEMBER 22, 2021

The Forrester “Bold at Work” values will be core drivers for my research with the intent of enabling clients and technology vendors to also be “bold at work”. When did you join Forrester? I began my latest career adventure with Forrester in November, 2021. Together, we’ll accomplish great things.

Research 246

Research Analytics Automation 246

Everest Group

MAY 23, 2024

VMSs are developing capabilities to support all contingent talent categories, manage compliance, handle invoicing and payments, provide reporting and analytics, create talent pools, and source providers and candidates.

Management 130

Management Sourcing Analytics Insurance 130

Everest Group

JULY 5, 2022

Healthcare providers are also adopting technologies such as automation and analytics to reduce their dependency on talent and streamline operations. In this research, we present a detailed view of 31 Revenue Cycle Management (RCM) operations service providers featured on the RCM Operations PEAK Matrix®. Learn More. Learn More.

Management 130

Management Healthcare Streamline Operations Analytics 130

Everest Group

SEPTEMBER 8, 2022

Buyer demographics in APAC are skewed toward small and midsize enterprises, which require a combination of digital tools, such as advanced analytics, intelligent automation, conversational AI, omnichannel, and agent-assist tools, to serve the surging demand for personalization across industries.

Management 147

Management Service Analytics Research 147

Everest Group

DECEMBER 8, 2023

Enterprise spending in 2024 will be directed toward modernizing technology, data analytics and process optimization. Overall, our research indicates that 2024 will be a ‘nose to the grindstone’ year of improving operational efficiency.” Most executives (67%) expect GenAI to improve or transform workflows in functional areas.

Analytics 130

Analytics Cybersecurity Offshoring Research 130

The Hackett Group

DECEMBER 13, 2023

The research recommends that companies seek assistance from expert advisors in the selection process to help them identify the partner(s) that best address their specific needs, and to shape and secure a digital-ready contract that is fully aligned to their business objectives. cost savings, business value creation or innovation).

Research 69

Research Service Advisory BPO 69

Everest Group

NOVEMBER 1, 2021

Seamless data flow between these tools and platforms will enable service providers and enterprises to leverage advanced predictive and prescriptive analytics and glean meaningful insights. High-volume, Low-Cost RPO: Leading RPO providers have made dedicated investments and launched highly automated high-volume, low-cost RPO solutions.

Outsourcing 130

Outsourcing Marketing Pharmaceuticals Global Recruiting 130

Everest Group

MAY 24, 2023

Insurance intermediaries have an exciting future ahead if they can successfully adopt Artificial Intelligence (AI), mobile apps, big data, and analytics to better understand their customers and provide personalized products. Partnering with service providers will help insurers overcome barriers and improve efficiencies. Read on to learn more.

Insurance 130

Insurance Risk Management Risk Management Analytics 130

Everest Group

JANUARY 5, 2023

Everest Group delivered the key findings from this research in a December 13 webinar, “Rise Above Economic Uncertainty and Succeed.” In light of these results and its corporate body of research, Everest Group has forecast five trends for the new year: A significant service provider portfolio rebalancing by enterprises is in the cards.

Outsourcing 130

Outsourcing Management Nearshoring Research 130

Everest Group

NOVEMBER 30, 2023

Our research highlights the transformative power of technology in reducing carbon footprints, enhancing energy efficiency, and driving sustainable practices across sectors as diverse as oil & gas, banking & finance, and manufacturing.

Supply Chain Management 162

Supply Chain Management Finance Research Government 162