Everest Group

FEBRUARY 26, 2024

This deal holds the potential to significantly impact the banking and financial services (BFS) IT services market and providers. If the Capital One merger clears antitrust regulations, the combined entity would become the sixth-largest US bank by assets and a leading card issuer and network provider for the US payments market.

Banking 147

Banking Risk Management Risk Management Marketing 147

31 West

JANUARY 12, 2023

With some embracing the idea of outsourced IT help desk Services to third parties, it comes as no surprise that the banking and finance sector embrace the digital transformation. Although numerous industries have struggled to adapt to this digital revolution, banks and financial institutions have significantly invested in it.

Banking 130

Banking Finance Automation Human Resources 130

Everest Group

FEBRUARY 21, 2022

With their growing maturity, Global Business Services (GBS) organizations in Banking and Financial Services (BFS) have taken on critical roles in the data value chain. To learn how banking GBS organizations have evolved to become best-in-class partners supporting enterprise data transformation and the key attributes they now possess, read on.

Banking 130

Banking Analytics Finance Engineering 130

Everest Group

SEPTEMBER 25, 2024

This new, diverse leadership team is expected to drive growth and innovation at FNZ, with a focus on integrating technology to enhance client experiences and operational efficiency.

Banking 147

Banking Management Analytics Insurance 147

Everest Group

MARCH 16, 2023

With the recent banking implosion, the global financial services industry , technology companies, and service providers will be hit in different ways. Let’s explore the reverberations of these concerning banking trends. We believe this will start a domino effect impacting banking regulations, profitability, and technology spend.

Banking 130

Banking Service Right-Sizing Risk Management 130

Everest Group

JANUARY 24, 2025

The region prioritizes digital advisory platforms and seamless client engagement tools, with firms increasingly leveraging artificial intelligence (AI) and data analytics to offer hyper-personalized services. Leaders such as Broadridge and FIS are spearheading this transformation.

Advisory 130

Advisory Management Banking Government 130

McKinsey & Company

MAY 18, 2021

To thrive in the AI-powered digital age, banks will need an AI-and-analytics capability stack that delivers intelligent, personalized solutions and distinctive experiences at scale in real time.

Banking 117

Banking Analytics Service 117

Everest Group

OCTOBER 4, 2024

What does it mean for the banking and financial services industry? Agentic AI is a transformative force driving exponential growth for banks by revolutionizing customer engagement, decision-making, and operational efficiency.

Banking 130

Banking Out-Tasking Service Automation 130

Everest Group

FEBRUARY 23, 2023

With Australia facing a looming recession, outsourcing is emerging as a solution for banks and financial institutions to navigate economic uncertainty, improve efficiency, and find expert talent. Will banks suffer? In one word: Yes. Financial services have been significantly impacted by the Australian recession.

Banking 130

Banking Outsourcing Marketing Regulations 130

Everest Group

MARCH 23, 2023

They are offering solutions that accelerate the shift from robotic process automation to intelligent automation and bringing in technologies such as predictive and prescriptive analytics, ESG profiling, and distributed ledger technology.

Marketing 246

Marketing Robotics Process Automation Service Insurance 246

Redial

JULY 13, 2023

Is no news that the banking and finance industry ae facing some constant needs to adapt and continue to offer modern solutions. Staying ahead of the curve is crucial for banks and financial institutions to remain competitive, as clients, rightfully so, don’t forgive bad experiences, especially in terms of their money.

Banking 100

Banking Cybersecurity Advisory Nearshoring 100

Forrester Digital Transformation

APRIL 29, 2022

Banks are investing in a wide range of emerging technologies. Not all have equal potential today. Find out what’s hot and what’s not.

Banking 130

Banking Robotics Process Automation Analytics Automation 130

Everest Group

MARCH 23, 2023

They are offering solutions that accelerate the shift from robotic process automation to intelligent automation, and bringing in technologies such as predictive and prescriptive analytics, ESG profiling, and distributed ledger technology.

Marketing 217

Marketing Robotics Process Automation Service Insurance 217

Groove Technology

NOVEMBER 15, 2024

Enterprise Software Dominates Demand: 7% of outsourced software projects focus on enterprise applications, such as ERP systems, data analytics, and CRM platforms, according to software development statistics from the overall software market. platform independence, automation, and enhanced security.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

McKinsey & Company

APRIL 7, 2023

To address the challenges of scaling up analytics business areas, financial institutions can accelerate value delivery with four efficiency levers.

Analytics 125

Analytics Service Efficiency Banking 125

Everest Group

DECEMBER 14, 2022

Looking back at the downturn in 2008, new FinTech trends emerged, including personal finance management (PFM), insurance aggregators and marketplace, robo-advisors, crowdfunding, challenger/neo/digital-only banks, and cryptocurrencies. FinTechs will move away from bundling/aggregation to financial ecosystem orchestration.

Banking 182

Banking Insurance Finance Advisory 182

Automation Anywhere

FEBRUARY 22, 2021

Look at banking industry websites today. In its article “ The cloud imperative for the banking industry, ” Accenture states cloud investment has grown strongly in recent years and is predicted to continue growing at 15 percent annually until 2022. The average bank has 58% of its workload in the cloud.

Banking 98

Banking Automation Robotics Process Automation Accounting 98

Groove Technology

OCTOBER 31, 2024

Plus, these teams often work from locations with lower costs, giving you access to top talent without breaking the bank. Comprehensive Service Offering: Groove Technology provides a wide array of services tailored to the travel industry, including E-commerce solutions, Data Analytics, ERP systems, and CRM platforms.

Software 130

Software Right-Sizing Offshoring Nearshoring 130

Everest Group

NOVEMBER 3, 2022

For example, embedding data and analytics and Artificial Intelligence and Machine Learning (AI/ML) models within the claims workflow can enable zero-touch insurance claims transactions. Insurance data and analytics spend is growing at an accelerated rate of over 25% annually as insurers look to transition to being data-driven enterprises.

Insurance 246

Insurance Analytics Sourcing Efficiency 246

Perficient Digital Transformation

AUGUST 19, 2024

We are witnessing a sea-change in the way data is managed by banks and financial institutions all over the world. Data being commoditized and, in some cases, even monetized by banks is the order of the day. Traditional risk managers, by their job definition, are highly cautious of the result sets provided by the analytics teams.

Risk Management 109

Risk Management Risk Management Management Banking 109

McKinsey & Company

JULY 19, 2022

The secret to at-scale personalization isn’t just the analytics. It’s the ecosystem organizations set up to use the analytics well.

Banking 104

Banking Analytics Sales Marketing 104

McKinsey & Company

MAY 11, 2021

Food organizations bring experience, analytics, and other advantages to the forefront in 2021, ensuring they are better prepared than they were before the pandemic.

Banking 104

Banking Analytics 104

Everest Group

JULY 16, 2024

Advanced technologies, such as AI, Machine Learning (ML), data analytics, and cloud computing, lead this transformation, enabling more informed decision-making and operational efficiency. PE firms recognize the potential of robust IT services to enhance portfolio performance, streamline operations, and achieve competitive advantages.

Service 162

Service Streamline Operations Banking Analytics 162

McKinsey & Company

NOVEMBER 28, 2022

DBS’s chief analytics officer explains how MLOps and other efforts are enabling the organization to crack the code on scaling AI.

Banking 92

Banking Analytics 92

Everest Group

JUNE 28, 2023

The Banking, Financial Services, and Insurance (BFSI) industry faces various challenges in today’s evolving environment, from inflation and cybersecurity to increased competition from fintechs, and changing customer expectations. Cost effective and pay-as-you consume model through DaaS or VDI Embracing Banking 4.0

Banking 130

Banking Cybersecurity Insurance Analytics 130

Everest Group

MAY 22, 2024

Almost all the growth guidance estimates are dependent on the booked business translating to revenue over the next 12 months Pockets of additional growth – As previously highlighted, cybersecurity, ER&D, and data and analytics continue to thrive. Take the example of banking, financial services, and insurance (BFSI).

Service 173

Service Banking Right-Sizing Research 173

Perficient Digital Transformation

JANUARY 26, 2022

TD Bank Group recently announced its Q4 2021 earnings were up 31% from Q4 2020, despite the challenges brought on by the COVID-19 pandemic. On its earnings call, the company elaborated that this in part was due to its dedicated, people-oriented approach to business.

Banking 113

Banking Service Analytics Research 113

IBM Services

APRIL 20, 2023

Trust is the cornerstone on which the banking industry is built. When consumers lose trust in a bank’s ability to manage risk, the system stops working. Put simply, consumers trust banks to keep their money safe and return the money when requested. But there’s trust on the business side, too.

Banking 70

Banking Government Risk Management Risk Management 70

Capgemini

APRIL 7, 2025

Every day since his promotion from customer service representative (CSR) to contact center manager for a global bank, Michael has faced the same challenge: Enabling representatives to deliver personalized customer service despite operating in a communications silo. Consider the following story.

Banking 52

Banking Out-Tasking Retail Customer Service 52

Groove Technology

FEBRUARY 4, 2025

Java : Powering high-performance solutions in banking, e-commerce, and cross-platform applications. NoSQL Databases : MongoDB and Firebase provide flexibility for real-time applications and analytics-driven solutions. Custom API Integrations : Support logistics, payment gateways, and analytics.

Software 130

Software E-Commerce Outsourcing Reduced Overhead 130

Everest Group

FEBRUARY 2, 2023

With the advent of chatbots reaching human-like sentience and mannerisms, and banks being at the forefront of adopting conversational Artificial Intelligence (AI ), the question arises whether ChatGPT threatens the likes of Google, other AI platforms, and the non-critical workforce in the technology and services industries.

Banking 130

Banking Out-Tasking Insurance Engineering 130

V-Soft Consulting

AUGUST 20, 2023

Data analytics has emerged as a dynamic technology that has been helping organizations make data-informed business decisions. Several industries such as retail, healthcare, banking, manufacturing, logistics, and many others have been harnessing the power of data analytics to improve their overall business workflow and growth.

Analytics 52

Analytics Retail Manufacturing Banking 52

Everest Group

MAY 23, 2024

VMSs are developing capabilities to support all contingent talent categories, manage compliance, handle invoicing and payments, provide reporting and analytics, create talent pools, and source providers and candidates.

Management 130

Management Sourcing Analytics Insurance 130

IBM Services

APRIL 18, 2023

Wire transfers are traditional bank-to-bank transfers that are typically processed in batches and can take a day to several days to complete. On the other hand, real-time payments are complete within a few seconds, allowing for the near-instantaneous transfer of funds between bank accounts.

Banking 114

Banking Analytics Risk Management Risk Management 114

Everest Group

SEPTEMBER 9, 2024

Enterprises leverage AI and Machine Learning (ML) for predictive analytics, automated trading, and personalized financial advice. Firms are streamlining operations by automating processes, integrating new technologies, and outsourcing non-core activities such as IT management and back-office functions.

Marketing 130

Marketing Service Cybersecurity Banking 130

Everest Group

JANUARY 2, 2024

This shift is largely driven by the widespread adoption of advanced cognitive tools, such as AI and predictive analytics, enabling lenders to improve automated approval rates and gain deeper insights into customer behavior.

Service 147

Service Finance Banking Flexibility 147

Perficient Digital Transformation

MAY 30, 2024

Our banking risk and regulatory experts are excited to attend the upcoming XLoD Global event in New York on June 11th. Comey as well as topical discussions spanning regulatory risk, market abuse, and leveraging technology in automation (RPA), data analytics and ML/AI. What is XLoD Global?

Banking 52

Banking Risk Management Risk Management Regulations 52