Everest Group

DECEMBER 15, 2023

The combination of Artificial Intelligence (AI) and data and analytics (D&A) can deliver superior, efficient, and personalized customer experience (CX). Learn more about how AI and D&A can work together to deliver exceptional CX in this blog. Reach out to us to discuss AI and D&A in customer experience further.

Analytics 162

Analytics Out-Tasking Cybersecurity Automation 162

Everest Group

JUNE 9, 2023

Healthcare Data and Analytics Services PEAK Matrix® Assessment Healthcare enterprises are recognizing the growing importance of Data and Analytics (D&A) in their growth strategies, as data-driven decision-making gains significance.

Analytics 130

Analytics Healthcare Service Administrative 130

Everest Group

MAY 22, 2024

In my last blog, Driving Factors for IT Services Recovery in 2024: Insights from Everest Group’s Forces & Foresight Research , I highlighted three forces fueling our services industry growth turnaround foresight. How a service provider aligns with the right set of forces will become key to competitive success.

Service 173

Service Banking Right-Sizing Research 173

Everest Group

MAY 30, 2024

Explore the transformative impact of the latest advancements on customer experience management (CXM) for subscription services and gain valuable insights into the future outlook in this blog. This includes determining the optimal time to introduce premium products or services and suggesting relevant upgrades or add-ons.

Management 147

Management Analytics Outsourcing Customer Support 147

Everest Group

APRIL 26, 2024

Discover the three emerging customer engagement layers in these platforms, the readiness of enterprises to adopt the latest solutions, and the factors to consider when selecting customer engagement technology in this blog. Reach out to us to discuss this topic further.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Everest Group

JULY 28, 2023

Life Sciences Clinical Data and Analytics (D&A) Platforms PEAK Matrix® Assessment The pandemic accelerated the need to extract value from data as it led to a substantial increase in data generation from various clinical sources, characterized by high veracity, variety, and volume.

Analytics 130

Analytics Sourcing Marketing Sales 130

Everest Group

JANUARY 24, 2025

This blog explores regional trends, the role of leading technology providers, and publicly announced deals that exemplify these dynamics, read on to find out more. With the rise of digital transformation evolving client demands, and regulatory complexities, regions across the globe present distinct opportunities and challenges.

Advisory 130

Advisory Management Banking Government 130

Everest Group

AUGUST 5, 2024

This blog is the first in a series that will highlight tech providers and how integrated tech solutions can empower enterprises to meet CX challenges and seamlessly connect various tools for improved productivity and data flow. We plan to cover some of them in our series of blogs, starting with Salesforce, which is in the spotlight today.

Sales 130

Sales Analytics Collaborations Marketing 130

Everest Group

DECEMBER 7, 2023

Note, this blog is part of Everest Group’s continued coverage of COP28. Navigating COP28: Insights On The Evolving Landscape Of Sustainability | Blog – Everest Group (everestgrp.com) COP28 marks a crucial moment for discussions on moving from fossil fuels to renewables.

Regulations 173

Regulations Efficiency Sourcing Marketing 173

Everest Group

JUNE 26, 2023

The shift toward value-based care has presented various opportunities such as telehealth, population data analytics, remote patient monitoring, commercial models based on risk assessment, increased investment in care management, and a greater emphasis on digital initiatives, particularly automation and analytics.

Healthcare 241

Healthcare Analytics Administrative Marketing 241

Everest Group

APRIL 10, 2024

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. These innovations streamline operations, reduce costs, and improve efficiency, ultimately enhancing profitability margins.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Everest Group

AUGUST 9, 2024

Emphasizing streamlined processes, advanced data analytics, and expanded global solutions, Kufri is set to enhance the competitive edge of insurers worldwide. This release emphasizes process efficiency, accelerated time to market, and enhanced data analytics capabilities, all while expanding Guidewire’s reach beyond North America.

Insurance 162

Insurance Marketing Analytics Efficiency 162

Everest Group

SEPTEMBER 27, 2023

Cisco’s purchase of Splunk clearly indicates that the convergence of IT operations and data analytics is a priority in today’s digital business landscape. Cisco’s acquisition of Splunk is a clear signal that the integration of IT operations and data analytics is a priority in today’s digital business landscape.

Cybersecurity 173

Cybersecurity Analytics Right-Sizing Collaborations 173

Everest Group

AUGUST 13, 2024

AWS Services Specialists PEAK Matrix® Assessment With enterprises maturing in their cloud journeys, the public cloud market has evolved as well, with steady demand for hyperscaler services and increasing innovations in AI, advanced data analytics, and integrated security.

Service 246

Service Analytics Marketing Sourcing 246

Everest Group

JANUARY 22, 2024

In this blog, explore examples of early generative AI adoption and learn about the benefits and challenges of this game-changing technology. AI-driven analytics help optimize stock for various sales events, including mid-season, end-of-season, and Black Friday sales in the U.S.

Management 162

Management Regulations Sales Banking 162

Everest Group

MAY 22, 2024

In this blog, I will explain why, in answer to the question, “Are investors right to be nervous?” This has mainly been driven by nervousness in the market about how generative AI will impact the need for contact centers, especially in the way they are operated today, which is very reliant on vast numbers of people.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

JULY 31, 2024

AI-powered techniques revolutionize data analysis with descriptive, diagnostic, predictive, and prescriptive analytics, helping organizations interpret customer data and predict customer experiences. AI-driven predictive analytics models analyze historical data to identify patterns and predict future customer behaviors.

Retail 162

Retail Automation Analytics Customer Service 162

Everest Group

NOVEMBER 23, 2023

Learn the key questions stakeholders should ask when evaluating their AWS cloud strategy in this blog. With offerings such as Amazon Aurora, DynamoDB, and RedShift, AWS dominates enterprise adoption trends for cloud-native data platforms and data analytics.

Government 147

Government Analytics Research Service 147

Everest Group

DECEMBER 5, 2023

In this blog, we will delve into the pressing talent-related issues faced by sustainability service providers and explore the innovative ways they are addressing these deficiencies through avenues like strategic hiring, acqui-hiring, and upskilling.

Service 162

Service Co-Sourcing Impact Sourcing Collaborations 162

Everest Group

JUNE 24, 2024

If you have questions about the key gen AI developments in the Middle East or would like to discuss recent trends in the data, analytics, AI, or gen AI space, please reach out to Mansi Gupta, mansi.gupta@everestgrp.com.

Government 147

Government Manufacturing Marketing Service 147

Everest Group

SEPTEMBER 25, 2024

Technology trends in the wealth management industry and the opportunity for FNZ Infusing data and intelligence into wealth operations across front, mid and back-office: Wealth management firms are looking to accelerate the infusion of data and intelligence into their operations, to drive productivity, better stakeholder experiences, and business agility. (..)

Banking 147

Banking Management Analytics Insurance 147

Everest Group

JUNE 26, 2024

This blog explores these challenges and the necessary transformations needed to ensure seamless phygital experiences. Point-of-sale (POS) systems are evolving into phygital systems with the integration of digital payment gateways, inventory management, and data analytics capabilities. Reach out to discuss further.

Engineering 130

Engineering Inventory Management Healthcare Analytics 130

Everest Group

AUGUST 25, 2023

Our survey of procurement professionals found the technology holds great potential to transform spend analytics and cost optimization while increasing efficiency and saving time. The survey revealed that the majority of respondents believe that GAI will have the greatest impact on spend analytics and cost optimization.

Analytics 130

Analytics Sourcing Out-Tasking Efficiency 130

Everest Group

NOVEMBER 9, 2021

CIOs, CTOs Workforce analytics leaders Chief People Officers Talent/HR leaders Global sourcing managers/vendor managers Outsourcing leaders. Blog Phased Approach to Building IT Services Talent of Tomorrow | Market Insights Outsourcing in the Great Resignation – What’s Working and What’s Not? | Arkadev Basak. Vice President.

Outsourcing 246

Outsourcing Analytics Research Jobbing 246

Everest Group

DECEMBER 19, 2022

Learn how to achieve personalization at scale in the second blog in our series. . In our previous blog, The Rising Role of Customer Data Platforms in Data-driven Personalization, we explored the factors driving CDP’s fast growth of 25 percent in 2022. Analytics. . Identity Management. Ingest and Retain Data. External access.

Right-Sizing 130

Right-Sizing Sourcing Analytics Marketing 130

Everest Group

DECEMBER 11, 2023

Our Everest Group team is pleased to share their analysis of positive developments from the first two days of COP28, with a specific focus on the global technology and tech services industries, in this blog. pipelines, gas meters), using satellite monitoring, analytics, and AI.

Regulations 162

Regulations Collaborations Accounting Analytics 162

Everest Group

JULY 4, 2024

For instance, PepsiCo uses predictive analytics tools to evaluate the impact of climate change on agricultural supply chains. These tools support scenario planning and help attract investment by demonstrating a commitment to managing environmental risks.

Retail 147

Retail Inventory Management Analytics Sourcing 147

Everest Group

DECEMBER 14, 2022

We expect areas such as carbon credit marketplaces, ESG data and analytics solutions, and ESG customer transparency solutions to dominate most FinTech activity in 2023. Environmental, social, and governance (ESG) is a major demand theme that represents a relatively untapped market by FinTechs.

Banking 182

Banking Insurance Finance Advisory 182

Everest Group

DECEMBER 15, 2023

The rapid advancement of technology has created a surge in demand for skilled professionals with expertise in emerging technologies such as artificial intelligence (AI), cybersecurity, cloud computing, and data analytics. As the pace of technology continues to accelerate, talent is going to be a critical differentiator for providers.

Marketing 173

Marketing Cybersecurity Analytics Service 173

Everest Group

MAY 26, 2023

The vast use cases of AI/ML in cybersecurity include proactive threat detection, prevention, intelligence, user and entity behavior analytics (UEBA), anomaly detection, vulnerability management, automated incident investigation and response, and more. With the release of ChatGPT (GPT-3.5/GPT-4),

Cybersecurity 130

Cybersecurity Automation Analytics Risk Management 130

Everest Group

SEPTEMBER 19, 2024

In this blog, we explore how these cutting-edge AI engines are transforming business operations. If you found this blog interesting, check out our recent blog focusing on Revolutionizing Customer Journeys: Creating a Unified Customer Experience through AI). Reach out to discuss this topic in depth.

Engineering 130

Engineering Supply Chain Management Out-Tasking Inventory Management 130

Everest Group

AUGUST 14, 2024

Data analytics, artificial intelligence (AI), and machine learning are enhancing deal sourcing, portfolio management, and risk assessment. Sectors such as technology, healthcare, renewable energy, and consumer goods are particularly attractive due to their growth potential and resilience to economic downturns.

Collaborations 162

Collaborations Advisory Regulations Marketing 162

Everest Group

MAY 11, 2023

As we covered in our last blog, healthcare payers , particularly commercially-focused enterprises, have to brace for the impending economic downturn. Providers should strategically focus on improving awareness of overlapping needs for better relationship management, segmentation, marketing, analytics, product innovation, and engagement.

Healthcare 130

Healthcare Analytics Outsourcing Insurance 130

Everest Group

JULY 3, 2024

Multiple teams can then leverage the data for predictive and prescriptive analytics, real-time visibility, and data-driven decision-making.

Supply Chain Management 162

Supply Chain Management Inventory Management Sales Order Management 162

Everest Group

AUGUST 27, 2024

Adoption of digital CX solutions – 2023 vs 2024 Propelled by gen AI, a significant shift has been observed in the adoption of digital CX solutions such as automation, self-service, conversational artificial intelligence (AI), data and analytics, and migration to cloud contact centers.

Outsourcing 147

Outsourcing Analytics Research Automation 147

Everest Group

SEPTEMBER 30, 2024

Incorporating AI into these processes can enhance predictive analytics and optimize testing protocols, significantly reducing time and costs. Incorporating IoT solutions for instance, can provide real-time data analytics for monitoring production lines, allowing for proactive adjustments and maintenance.

Outsourcing 130

Outsourcing Service Engineering Manufacturing 130

Premier BPO

OCTOBER 1, 2024

This blog will focus on the importance of database management in helping organizations become data-driven through its key components and various services that support data-driven innovation. Organizations that effectively leverage database management can use data to drive decisions, innovation, and competitive advantage.

Management 240

Management BPO Co-Sourcing Government 240