Premier BPO

MAY 16, 2023

C&CC Key Takeaways: Delivering a breakout session on “Co-Sourcing vs. Outsourcing – How to Maximize Your Partner Relationship”, Premier BPO leadership also shared insider takeaways from the two-day exhibition.

Co-Sourcing 130

Co-Sourcing BPO Call Center Customer Support 130

Premier BPO

JULY 12, 2024

4 This, along with optimum workforce management and workflow optimization through AI-driven analytics, streamlines data for better decision-making and reduces manual intervention, leading to faster turnaround times and optimum resource allocation for increased savings.

Healthcare 246

Healthcare Efficiency BPO Insurance 246

Premier BPO

JUNE 28, 2024

This becomes a source of great dissatisfaction for consumers. Companies can improve the process by ensuring transcripts and summaries of chat history are provided to human agents ,” says Evgeny Kagan, assistant professor of operations management and business analytics at Johns Hopkins University.

BPO 242

BPO Co-Sourcing Research Design 242

Everest Group

AUGUST 26, 2024

In response, providers offer diverse digital CX solutions, including automation, analytics, conversational AI, chatbots, self-service options, omnichannel delivery, and cloud-based contact centers. To drive innovation and implementation in digital CX, including gen AI adoption, providers have established Centers of Excellence (CoEs).

Co-Sourcing 130

Co-Sourcing Management Service Sourcing 130

Premier BPO

OCTOBER 30, 2024

An annual survey of business leaders on new business building found that approximately 40 percent expect to create data, analytics, and AI-based businesses in the next five years. Data-driven organizations outperform competitors, not simply because they use analytics but because they integrate data insights into every strategic move.

Management 130

Management Co-Sourcing Analytics Government 130

Premier BPO

OCTOBER 23, 2024

1 However, the growing complexity of data ecosystems, with multiple sources, formats, and technologies, presents significant challenges in aggregating and understanding this valuable asset. Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. What is ETL?

Co-Sourcing 130

Co-Sourcing Streamline Operations Government Analytics 130

Premier BPO

MAY 17, 2023

We leverage data analytics and insights to help clients make informed decisions about their renewal strategy. With three service centers across Asia, we can source the right skills and talent for our clients’ needs.

BPO 130

BPO Co-Sourcing Software Right-Sizing 130

Everest Group

DECEMBER 5, 2023

For instance, service providers in this sector require professionals who can proficiently handle advanced data analytics to assess environmental impacts. These partnerships also offer internships and co-op programs that provide students with hands-on experience and job opportunities upon graduation.

Service 162

Service Co-Sourcing Impact Sourcing Collaborations 162

Premier BPO

JUNE 18, 2024

Premier BPO understands that Customer Satisfaction achievement is only possible if your outsourcer utilizes a data-driven, analytical, and collaborative approach. Learn what other leading companies have discovered about a better co-sourcing partner.

BPO 130

BPO Co-Sourcing Out-Tasking Outsourcing 130

Everest Group

NOVEMBER 28, 2023

Clyde & Co research highlights that MGAs’ willingness to invest in technology far surpasses their insurer counterparts, with 80% of MGAs investing in technology or InsurTech in the past year, compared to only 55% of carriers. Regardless of MGA type, technology serves as a driving force to propel growth and enable innovation.

Insurance 147

Insurance Service Co-Sourcing Analytics 147

Premier BPO

OCTOBER 1, 2024

How Effective Database Management Fuels Decision-Making and Innovation A well-structured database management system provides the foundation for managing data from various sources and gleaning relevant insights crucial to your decision-making process by ensuring data is accessible in real-time.

Management 130

Management Co-Sourcing Government Analytics 130

Immedus

APRIL 28, 2022

In a multinational enterprise, global payroll can be the source of that data — as long as it’s available and manageable, which only the right technology can really make happen. Our topic really made me think: “ Payroll Analytics: How global payroll data provides the CFO and CHRO with insights for better decision-making.”

Payroll 98

Payroll Global Alliances Co-Sourcing Human Resources 98

Premier BPO

SEPTEMBER 10, 2024

To successfully implement this, an organization must identify key data sources and work towards defining relevant KPIs and metrics. Without good governance, your teams end up spending 30% of their time on non-value-added tasks such as data sourcing, processing, cleanup, and manual reporting.

Co-Sourcing 130

Co-Sourcing Government Efficiency Out-Tasking 130

Everest Group

NOVEMBER 7, 2022

Cloud infrastructure players provide a basic level of industry-specific functionalities and configurations powered by advanced cloud computing and next-generation technology capabilities in data analytics, Artificial Intelligence and Machine Learning (AI/ML), and the Internet of Things (IoT).

Co-Sourcing 130

Co-Sourcing Banking Manufacturing Insurance 130

Premier BPO

NOVEMBER 22, 2024

By working with a strategic co-sourcing partner , companies can mitigate risks, protect their reputation, and maintain operational continuity. Whether addressing a localized issue or managing a global product recall, expert co-sourcing partners ensure smooth execution while maintaining business continuity.

Outsourcing 100

Outsourcing Management Co-Sourcing Regulations 100

Premier BPO

MARCH 29, 2023

Event Theme and Topics: Topics under discussion focused on the latest trends and best practices for shared services, including digital transformation, automation, and data analytics with the concept of centralizing support functions to increase efficiency and reduce costs. Premier BPO was a sponsor at the event and showcased at booth #108.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

IBM Services

NOVEMBER 14, 2023

Data-as-a-Service and data marketplaces are well established to create data value from initiatives built on data analytics, big data and business intelligence. Data products and data mesh Data products are assembled data from sources that can serve a set of functional needs that can be packaged into a consumable unit.

Co-Sourcing 110

Co-Sourcing Sourcing Right-Sizing Analytics 110

Premier BPO

JULY 12, 2024

4 This, along with optimum workforce management and workflow optimization through AI-driven analytics, streamlines data for better decision-making and reduces manual intervention, leading to faster turnaround times and optimum resource allocation for increased savings.

Healthcare 130

Healthcare Efficiency BPO Insurance 130

IBM Services

APRIL 14, 2023

Revolutionizing the FMCG industry with integrated business planning Each business in the fast-moving consumer goods (FMCG) industry has its own unique set of rules, variables, and limitations, and Al Rabie Saudi Foods Co. Al Rabie Saudi Foods Co. The most fulfilling solution has been selected was IBM Planning Analytics with Watson.

Co-Sourcing 69

Co-Sourcing Analytics Human Resources Sales 69

Everest Group

JUNE 20, 2022

Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Lead learning measurement and analytics to assess program efficiency and effectiveness, ensuring that all key learning metrics are measured, published and leveraged for decision making. Company: Everest Group.

Human Resources 100

Human Resources Management Co-Sourcing Advisory 100

Perficient Digital Transformation

DECEMBER 22, 2021

To convert this data into knowledge, analytical processes are required to be applied on data. Previously data analytics was primarily done by business ERP itself using programming languages & SQL queries. Power Query supports extraction of data from massive number of sources (around 75+). Key-Value) type of source.

Co-Sourcing 69

Co-Sourcing Analytics Engineering Sourcing 69

Neo Group

APRIL 6, 2022

Neo Group is a leader in sourcing, with a two decade heritage in advisory services for the world’s largest corporations. For over 22 years, they have enabled incredible business outcomes through collaborative solutions that have secured our market-leading position in the sourcing advisory & governance services space.

Sourcing 52

Sourcing Co-Sourcing Global Sourcing Advisory Advisory 52

IBM Services

SEPTEMBER 11, 2023

Built on decades of innovation in data security, scalability and availability, IBM Db2 keeps business applications and analytics protected, highly performant, and resilient, anywhere. enhances data management through automated insights generation, self-tuning performance optimization and predictive analytics.

Analytics 89

Analytics Co-Sourcing Engineering Reduced Costs 89

IBM Services

APRIL 29, 2024

VeloxCon 2024 , the premier developer conference that is dedicated to the Velox open-source project, brought together industry leaders, engineers, and enthusiasts to explore the latest advancements and collaborative efforts shaping the future of data management.

Management 67

Management Co-Sourcing Engineering Collaborations 67

Sarah Holliman

NOVEMBER 15, 2018

He co-founded Southwest Airlines and for the past 45 straight years (30 under Kelleher’s leadership) the company has been profitable. Kearney Procurement & Analytic Solutions unit. Consider Herb Kelleher. I’d say that’s a pretty good track record. But it’s not the airline’s profitability that keeps people coming back.

Co-Sourcing 100

Co-Sourcing Advisory Sourcing Banking 100

IBM Services

NOVEMBER 29, 2023

While Downer regularly uncovers actionable insights from their data, their partnership with IBM® Client Engineering aimed to explore the additional potential of this vast dataset, focusing on certain tools and methodologies that could streamline their analytic processes. “These tools offer an array of analytics options.

Co-Sourcing 68

Co-Sourcing Collaborations Engineering Analytics 68

31 West

FEBRUARY 7, 2023

There are pre-configured templates available like ITSM, General, Analytics, Customer, and Marketing service management, among others. Further, if you need help implementing or upgrading the software, you can make use of Co-Delivery and Partner Finder services. Jira has a comparatively better support model.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

Premier BPO

JULY 16, 2021

A simple solution is to conduct thorough internal research to identify requirements, while selecting a partner that employs Co-sourcing values to share risk and reward , along with putting in the effort for giving fresh ideas to the table. Comprehensive and detailed analytics on performance will also help identify any disparities.

Outsourcing 130

Outsourcing Service BPO Finance 130

Premier BPO

AUGUST 19, 2021

Co-Sourcing. A type of outsourcing that makes the externally hired company part of your in-house team and promotes values of sharing risk and reward is Co-souring. BI encompasses techniques such as process analysis, analytical reporting, data mining, benchmarking, etc. Recruitment Process Outsourcing (RPO).

BPO 130

BPO Outsourcing Call Center Offshoring 130

Perficient Digital Transformation

SEPTEMBER 6, 2022

Apart from that, users also heavily use hyperlink to another Excel files reusing existing source data already prepared by other people. A dataset is essentially a collection of tables co-related using the relationship feature of Power BI. One needs to use VLOOKUP, XLOOKUP, MATCH, INDEX like functions for co-relating data.

Co-Sourcing 69

Co-Sourcing Sourcing Right-Sizing Design 69

The Scalers

JUNE 15, 2022

When sourcing talent in another country, it is essential to understand the local market. An expert team builder on the ground in your chosen location will facilitate all of your sourcing based on scoped-out needs regarding programming languages and tech stacks. Consider co mmon concerns about ODC teams. This is understandable.

Offshoring 82

Offshoring Co-Sourcing Engineering Outsourcing 82

IBM Services

DECEMBER 4, 2023

It offers ease of integration and scalability for analytics and AI workloads using your company’s data, and offers guardrails for ensuring governance, security and compliance. We have incorporated transparency into our AI models and openly share the data sources used for their training.

Co-Sourcing 81

Co-Sourcing Right-Sizing Government Healthcare 81

31 West

NOVEMBER 23, 2023

OneDrive: Sharing and Co-Authoring Documents Document Sharing: OneDrive is a cloud storage platform where users can store and share educational materials and assignments. Co-Authoring: It allows multiple users to work on the same document simultaneously, making it ideal for collaborative projects and peer editing.

Collaborations 130

Collaborations Co-Sourcing Administrative Automation 130

Mercans

OCTOBER 26, 2021

Some PEO’s help improve workforce performance through data analytics and benchmarking. — By utilizing PEO co-employment, companies can significantly reduce the risks and responsibilities that come with having employees, including: State and federal tax collecting and reporting. A flexible healthcare spending account.

Co-Sourcing 52

Co-Sourcing Payroll Insurance Administrative 52

Chazey Partners

JANUARY 26, 2021

The report includes information on actual organizations’ strategy, structure, transformation process, value achieved and use of data analytics and intelligent automation, all related to GBS. “We The report highlights the five most critical areas based on SSON’s global survey in late 2020. 2021 has arrived.

Shared Services 52

Shared Services Service Robotics Process Automation Global Management Consulting 52

Neo Group

SEPTEMBER 24, 2020

Since 1999, Neo Group has collaborated with Global 2000 enterprises, empowering them to build new capabilities and generate rapid savings by leveraging global talent, analytics and automation.

Government 52

Government Co-Sourcing Advisory Regulations 52

Neo Group

JUNE 30, 2022

About GSA-UK: The Global Sourcing Association ( GSA ) is the industry association and professional body for the global sourcing industry. We help organizations across industries through optimization of the sourcing levers of analytics, automation, and global talent.

Co-Sourcing 52

Co-Sourcing Global Sourcing Advisory Service Sourcing 52