Everest Group

SEPTEMBER 30, 2022

The Customer Experience Management (CXM) market in EMEA is booming due to increased demand for outsourcing, as enterprises look to improve the customer experience, balance risk, and save money. Former Snr Dir Procurement & GM for Contact Center Outsourcing. David Rickard. Vice President. Everest Group. Sharang Sharma.

Robotics Process Automation 130

Robotics Process Automation Contact Center Outsourcing Management Service 130

Worldwide Call Centers

MAY 17, 2023

Five Contact Center Outsourcing Mistakes The contact center is one of the most important departments in any organization. Contact center agents have the most direct connection with your customers, the people who ultimately determine whether your business succeeds or fails.

Contact Center Outsourcing 98

Contact Center Outsourcing Call Center Outsourcing Customer Support 98

Blue Ocean

MARCH 14, 2024

Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. Is It Time to Outsource? What does it really look like to source a strategic partnership with an outsourced customer care provider?

Sourcing 59

Sourcing Contact Center Outsourcing Strategic Sourcing Outsourcing 59

Blue Ocean

MARCH 14, 2024

Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. Is It Time to Outsource? What does it really look like to source a strategic partnership with an outsourced customer care provider?

Sourcing 52

Sourcing Contact Center Outsourcing Strategic Sourcing Outsourcing 52

Blue Ocean

OCTOBER 30, 2024

Youll want to invest in taking a contact center tour you can do a culture check to get to know how your teams will align. Find a contact center outsourcer who is willing to train their staff, get them up to speed on your services and products, and inspire passion for your company and its customers.

Customer Support 52

Customer Support Outsourcing Customer Service Contact Center Outsourcing 52

Blue Ocean

JANUARY 23, 2024

Today, they’re attached to their computers, working with contact center software that combines call distribution with a range of other integrated features, such as a CRM, IVR, call recording, and data analytics. Price per seat quickly adds up.

Outsourcing 52

Outsourcing Labor Costs Customer Service Call Center 52

Blue Ocean

NOVEMBER 6, 2019

Today, they’re attached to their computers, working with contact center software that combines call distribution with a range of other integrated features, such as a CRM, IVR, call recording, and data analytics. Price per seat quickly adds up.

Outsourcing 52

Outsourcing Labor Costs Customer Service Call Center 52