Everest Group

OCTOBER 8, 2024

Webinar Transforming Clinical Data Management with Clinical Data and Analytics Platforms October 21, 2024 | 11am EDT (NA) / 4pm BST (UK) / 5pm CEST (EU-Central) Join Everest Group Practice Director Nisarg Shah for an interactive webinar where the speakers will discuss real-world challenges, demonstrate the benefits of a centralized data platform, and (..)

Analytics 100

Analytics Management Automation Efficiency 100

Redial

SEPTEMBER 26, 2024

In an era where efficiency and innovation drive success, the automotive industry has found a strong ally in Business Process Outsourcing (BPO). Outsourcing key processes allows automakers and automotive suppliers to focus on core competencies while improving efficiency, cost management, and customer service.

BPO 130

BPO Efficiency Supply Chain Management Call Center 130

Groove Technology

JANUARY 15, 2025

They play a pivotal role in developing intelligent applications such as chatbots, recommendation systems, and predictive analytics. For Java developers, this innovation translates into: Increased Efficiency: AI-driven solutions handle routine coding, enabling developers to tackle intricate challenges and foster innovation.

Automation 130

Automation Software Analytics E-Commerce 130

Everest Group

SEPTEMBER 16, 2024

Retail and CPG Data, Analytics, and AI Services PEAK Matrix® Assessment Data, Analytics, and AI (DAAI) services are transforming Retail and Consumer Packaged Goods (RCPG) enterprises by enhancing operations and improving customer experiences.

Retail 130

Retail Analytics Service Streamline Operations 130

Everest Group

APRIL 10, 2024

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. SC Health System recently invested $40M in Epic EHR Platform to enhance interoperability. Is RCM the next big thing?

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Groove Technology

NOVEMBER 1, 2024

Healthcare software outsourcing is the process of hiring outside organizations to manage the development, maintenance, and upgrade of software systems in the healthcare sector. Important steps include researching vendors, examining security standards, evaluating pricing models, and analyzing project management methods.

Healthcare 130

Healthcare Software Outsourcing Regulations 130

Groove Technology

FEBRUARY 4, 2025

Hiring an outsourced software development team allows businesses to efficiently manage software projects by leveraging specialized expertise without the costs of maintaining an in-house team. Companies often face difficulties in finding reliable partners, managing communication barriers, and ensuring quality control.

Software 130

Software E-Commerce Outsourcing Reduced Overhead 130

Premier BPO

JULY 12, 2024

3 Unfortunately, the healthcare industry hasn’t been able to leverage the full potential of these AI-powered tools that have the potential to enhance customer experience, bring cost savings, boost efficiency, and bring accessibility to healthcare services. Transforming healthcare with AI: The impact on the workforce and organizations 4.

Healthcare 130

Healthcare Efficiency BPO Insurance 130

31 West

FEBRUARY 3, 2023

It combines an IT help desk, project management , accounting, and other business operations. Whether you have in-house teams for all management operations or your business associates are based in different parts of the world, Autotask is available in seven languages and works worldwide. The entire operation is automated.

Efficiency 130

Efficiency Software Automation Accounting 130

Groove Technology

FEBRUARY 4, 2025

Our team leverages cutting-edge technologies such as artificial intelligence (AI) and machine learning to deliver innovative solutions that drive efficiency and effectiveness. This arrangement facilitates efficient communication across different time zones and geographical locations, granting companies access to a diverse global talent pool.

Software 130

Software Right-Sizing Collaborations Administrative 130

Everest Group

FEBRUARY 21, 2024

LINKEDIN LIVE Exploring Clinical Data and Analytics: The Trends Shaping the Market View the event on LinkedIn, which was delivered live on Wednesday, February 21, 2024. There is a growing need for real-time insights and a unified data platform to enhance clinical decision-making, interoperability, and operational efficiency.

Analytics 130

Analytics Marketing Efficiency Healthcare 130

Everest Group

JULY 28, 2023

Life Sciences Clinical Data and Analytics (D&A) Platforms PEAK Matrix® Assessment The pandemic accelerated the need to extract value from data as it led to a substantial increase in data generation from various clinical sources, characterized by high veracity, variety, and volume.

Analytics 130

Analytics Sourcing Marketing Sales 130

Everest Group

JULY 24, 2024

LinkedIn Live Experience Management: Unlocking Value in Finance Transformation August 23, 2024 Join Everest Group Partner Shirley Hung and other distinguished panelists on an upcoming LinkedIn Live as they discuss ways to unlock the potential of experience management in finance.

Finance 130

Finance Management Advisory Accounting 130

Premier BPO

OCTOBER 30, 2024

Companies that leverage their data strategically enjoy clear growth, efficiency, and competitiveness advantages. An annual survey of business leaders on new business building found that approximately 40 percent expect to create data, analytics, and AI-based businesses in the next five years.

Management 130

Management Co-Sourcing Analytics Government 130

Premier BPO

OCTOBER 1, 2024

It is estimated that poor data management costs businesses, on average, $15 million in losses. A well-structured database management system helps one make sense of this data: it filters out the noise and extracts what is essential by ensuring that data is stored, accessed, and used efficiently.

Management 130

Management Co-Sourcing Government Analytics 130

Premier BPO

JUNE 7, 2024

Successful leaders learn to prioritize, adapt, and manage their commitments more effectively. With experienced external partners, your business can unlock best practices that streamline your processes for improved efficiency, scalability, and exceptional customer service.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

FEBRUARY 27, 2024

By strategically partnering with third-party providers, enterprises can fully harness the potential of gen AI in customer experience management. Enterprises highlighted personalized interactions, cost reduction, and operational efficiency as the top three drivers for gen AI adoption. Let’s explore this further.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Premier BPO

SEPTEMBER 10, 2024

Invest in Data Infrastructure and Technology Data-driven organizations need to leverage digital transformation solutions that help implement the proper infrastructure and technology to manage and analyze data effectively. Why Outsource Data Management? Moreover, it makes workflows more efficient and data more readily available.

BPO 244

BPO Co-Sourcing Government Efficiency 244

Perficient Digital Transformation

DECEMBER 17, 2024

Product information management (PIM) is a crucial tool for accomplishing these objectives. This allows businesses to streamline the management of product data, such as descriptions, images, specifications, and other key information related to their products. What is PIM? How can PIM help improve your SEO?

E-Commerce 52

E-Commerce Management Engineering Data Entry 52

31 West

JULY 25, 2023

Understanding CRM in Your Dropshipping Business CRM, or Customer Relationship Management, is an innovative tool that has become an essential asset for businesses today. Even more importantly though, outsourcing becomes much easier to manage with an organized CRM system at hand.

Management 130

Management Sales E-Commerce Automation 130

Everest Group

JUNE 13, 2023

Vendor Management System (VMS) Products PEAK Matrix® Assessment The Vendor Management System (VMS) market is growing steadily as organizations adopt VMS to efficiently manage and optimize their contingent workforce.

Management 130

Management Analytics Marketing Research 130

Premier BPO

JUNE 14, 2024

With the right partners, strategic partnering can give your business a robust growth and efficiency tool. One should ideally start by identifying the repetitive transactional tasks internal to the company that can be performed much more efficiently by external experts with specialized skills. Continuous improvement is our hallmark.

Outsourcing 246

Outsourcing BPO Co-Sourcing Streamline Operations 246

Everest Group

SEPTEMBER 25, 2024

This comes in the wake of Adrian Durham, the founder and long-serving CEO of FNZ Group, announcing his decision to step down after 21 years at the helm. Durham’s departure marks a strategic shift for FNZ and the wealth management industry. As a key figure, this move signals a new direction for FNZ.

Banking 147

Banking Management Analytics Insurance 147

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. The Crucial Role of IT Service Management in Education Therefore, the growing need for effective IT Service Management (ITSM) in education is evident.

Management 130

Management Service Administrative Research 130

Premier BPO

AUGUST 2, 2024

The transformative solution of borderless outsourcing can help companies enhance efficiency, drive innovation, and gain a competitive edge. Together, these enable businesses to unlock operational efficiencies, mitigate risks, and drive sustainable growth when coupled with a tech-enabled outsourcer.

Outsourcing 244

Outsourcing Co-Sourcing BPO Global Outsourcing 244

Amzur

DECEMBER 27, 2024

Key systems like Point of Sale (POS), Warehouse Management Systems (WMS), and Back Office Systems (BOS) are crucial for ensuring smooth transactions and maintaining business continuity. Prioritize Integration Testing Your POS system doesnt operate in isolationit interacts with Warehouse Management Systems (WMS) and Back Office Systems (BOS).

Retail 105

Retail Automation Payroll Inventory Management 105

31 West

FEBRUARY 7, 2023

Evert IT help desk service provider needs a robust RMM (Remote Monitoring and Management) solution to maximize organizational efficiency. The tool automates a wide array of tasks, reducing your employees’ workload and offering seamless asset management. Automate Manual Processes Workflow automation is no longer optional.

Management 130

Management Automation Right-Sizing Out-Tasking 130

Metasource

MARCH 6, 2025

Secure document management software that automates HR workflows. The Complexities of HR Compliance Management Its not news that failing to meet HR compliance requirements can lead to significant negative consequences. Now, HR document best practices include automation tools to transform workflows and compliance management.

Automation 52

Automation Management Human Resources Right-Sizing 52

Everest Group

JANUARY 22, 2024

Generative Artificial Intelligence (AI) is poised to revolutionize customer experience management (CXM) by creating personalized, empathetic, and more fulfilling experiences that drive brand loyalty and business growth. Learn more on this topic in the webinar, The Generative AI Advantage in Enterprise CXM Operations.

Management 162

Management Regulations Sales Banking 162

The Hackett Group

SEPTEMBER 10, 2024

Potential 63% Improvement in Procurement Operational Efficiency Revealed Miami, FL – September 10, 2024 – The Hackett Group, Inc. Optimizing and aligning CLM with processes like sourcing and risk management is critical to the successful operation of businesses of all sizes.

Software 116

Software Management Advisory Risk Management 116

Groove Technology

MARCH 22, 2023

Introduction to API Management APIs (Application Programming Interfaces) are becoming increasingly important for businesses to integrate digital services and streamline operations. However, managing multiple APIs can be complex and challenging. What is API Management?

Management 130

Management Design Streamline Operations Flexibility 130

Everest Group

AUGUST 2, 2023

Network Transformation and Managed Services PEAK Matrix® Assessment – System Integrators (SIs) As enterprises embrace their digital transformation journeys, they are becoming cognizant of the critical role that network transformation plays. They strategically realign their network approach, focusing on use case relevance and value creation.

Managed Services 130

Managed Services Management Service Automation 130

31 West

APRIL 25, 2023

They are responsible for managing the software, hardware, and network infrastructure. Poor IT operations management can lead to unexpected downtimes, security breaches, and compliance irregularities. IT operations can involve managing several modules like networks, servers, firewalls, applications, IP addresses, and switch ports.

Management 130

Management Out-Tasking Administrative Analytics 130

Premier BPO

AUGUST 16, 2024

The Modern Contact Center: A Complex Landscape Modern contact centers have evolved into strategic business functions that face pressures like increasing call volumes, persistent talent shortages, and the need to optimize service quality and cost efficiency.

Outsourcing 237

Outsourcing BPO Co-Sourcing Labor Costs 237

Everest Group

JUNE 3, 2024

This partnership brings forth several prospects and pitfalls, as illustrated in the exhibit below: Prospects: While IQVIA continues to lead the market in life sciences data management, it faces formidable competition from Veeva.

Collaborations 290

Collaborations Streamline Operations Marketing Service 290

Groove Technology

DECEMBER 16, 2024

From evaluating technical capabilities and agile experience to establishing effective communication protocols and project management frameworks, you'll find practical information to make informed decisions about your outsourcing strategy. VPNs), strong password management, and encrypted data storage.

Software 100

Software Outsourcing Collaborations Flexibility 100

Everest Group

AUGUST 5, 2024

Enterprises require multiple technologies within the CX tech ecosystem, such as data platforms, including customer relationship management (CRM) and Customer Data Platforms (CDP), contact center solutions, including cloud, AI bots, and agent support, as well as analytics tools for customer and sales insights.

Sales 162

Sales Analytics Collaborations Marketing 162