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Hackett Research: Inflation, Geopolitical Unrest, Other Factors Drive Up Operational Costs of Finance for the First Time in Decades

The Hackett Group

Miami, FL — July 13, 2023 — For the first time in decades, most finance organizations experienced a significant increase in operating costs in 2023, driven by inflationary pressures, geopolitical unrest and other uncertainty factors, according to new research from The Hackett Group , Inc. NASDAQ: HCKT).

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Hackett: Procurement Operating Costs Increase For the First Time in a Decade

The Hackett Group

Despite increases in year-on-year operating costs, Digital World Class procurement organizations excel at cost optimization compared to typical organizations, The Hackett Group ® found. They now operate at 21% lower cost than their peers and have 32% fewer staff. Digital World Class Procurement Orgs Drive 2.4X

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Leveraging CRM To Turn Customer Complaints Into Opportunities For Growth

31 West

Easy access : Customer service representatives can quickly retrieve relevant information when handling complaints, leading to more efficient resolution. Root cause identification : Advanced analytics can help pinpoint the underlying causes of frequent complaints, enabling more effective solutions.

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Offshore Software Development Services

Groove Technology

Competition is at an all-time high, operating costs are rising, and talent is increasingly scarce. The lower operating costs, large pool of talent, and the opportunity to scale quickly allow them to increase output and enhance their technical expertise without undue stress, complexity, or expense. solutions).

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Key Software Development Outsourcing Statistics and Trends for 2024

Groove Technology

Enterprise Software Dominates Demand: 7% of outsourced software projects focus on enterprise applications, such as ERP systems, data analytics, and CRM platforms, according to software development statistics from the overall software market. Cost Efficiency: Outsourcing software development offers significant financial benefits.

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Effective Strategies For Improving E-commerce Customer Service

31 West

Therefore, investing in superior customer service can lead to significant cost savings and increased profitability. Personalization and AI-Driven Support Utilizing AI and data analytics to personalize customer interactions can significantly improve the shopping experience. Key Strategies for Enhancing E-commerce Customer Service 1.

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Why Use Help Desk Software – Every Business Needs To Know

31 West

Reduced Operational Cost. Reduced Operational Cost. This helps to save on the costs that would have been used in employing people to do the same job. The ticketing system includes features like assignment rules, notifications, and SLAs to help your team resolve tickets efficiently. Increased Flexibility.

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