Premier BPO

SEPTEMBER 10, 2024

1 Define a Data Strategy A comprehensive data strategy, mapped out with your business objectives, lays the groundwork for becoming a data-driven organization. Moreover, it makes workflows more efficient and data more readily available. More than 90% of companies have prioritized data initiatives for the year ahead.

BPO 244

BPO Co-Sourcing Government Efficiency 244

IBM Services

SEPTEMBER 19, 2023

Though you may encounter the terms “data science” and “data analytics” being used interchangeably in conversations or online, they refer to two distinctly different concepts. Meanwhile, data analytics is the act of examining datasets to extract value and find answers to specific questions.

Analytics 81

Analytics Out-Tasking Engineering Healthcare 81

Everest Group

DECEMBER 15, 2023

The combination of Artificial Intelligence (AI) and data and analytics (D&A) can deliver superior, efficient, and personalized customer experience (CX). Reach out to us to discuss AI and D&A in customer experience further. Learn more about how AI and D&A can work together to deliver exceptional CX in this blog.

Analytics 162

Analytics Out-Tasking Cybersecurity Automation 162

Premier BPO

JUNE 28, 2024

2 However, the disconnect between the efficiencies companies feel the chatbots can deliver and how consumers view the chatbot experience is at an all-time high. However, it also raises consumers’ expectations, which in turn causes them to lash out when the humanized chatbot cannot solve the problem. Are they Human or not?

BPO 242

BPO Co-Sourcing Research Labor Costs 242

Everest Group

JANUARY 19, 2024

In the ever-evolving cybersecurity landscape , organizations face the daunting task of safeguarding their digital assets against countless threats. As a result, MXDR currently stands out as the most comprehensive cybersecurity offering available. Request a complimentary price check on three cybersecurity roles across three countries.

Cybersecurity 182

Cybersecurity Analytics Managed Services Out-Tasking 182

Everest Group

FEBRUARY 27, 2024

Reach out to us for more information or to further discuss this topic. Generative Artificial Intelligence (gen AI) is emerging as a game-changer in customer experience management (CXM) by offering the potential to personalize customer interactions, enhance operational efficiency, and provide a competitive edge.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Everest Group

SEPTEMBER 19, 2024

The digital age has transformed the way businesses operate, raising the bar for efficiency and innovation. Advanced AI engines are reshaping both front and back-office processes for enterprises by driving efficiency, accuracy, and scalability at new levels. Reach out to discuss this topic in depth.

Engineering 130

Engineering Supply Chain Management Out-Tasking Inventory Management 130

Groove Technology

SEPTEMBER 5, 2021

And stand out among thousands of others? Through this article, let’s find out what will be the prerequisites in identifying a great app on the market today. It is not simple that one application can stand out from the rest, here are some of the most basic elements that make up an attractive application. Fast & Stable.

Out-Tasking 246

Out-Tasking Design Banking Marketing 246

Automation Anywhere

MAY 6, 2022

They can have a significant impact on back-office functions to bring about operational efficiencies: reduced cost, faster turnaround times, and increased productivity. 2 Finance and accounting: accounts receivables Accounts receivable, although critical to running the business, is filled with time-consuming, cumbersome, and manual tasks.

Automation 144

Automation Out-Tasking Human Resources Finance 144

31 West

APRIL 16, 2024

Utilize Cloud Services Migrating to cloud services translates into direct cost-efficiency for companies. Boosted Productivity – Efficient use of technology accelerates workflow and reduces time wastage. Leverage Remote Support Capabilities Remote IT support has become a cornerstone for cost-efficient tech assistance.

Software 130

Software Out-Tasking Labor Costs Outsourcing 130

31 West

JULY 19, 2024

Sales managers can fulfill plenty of tasks with the CRM tool : identify and nurture leads; track sales progress via opportunities; forecast revenue; evaluate sales performance with reporting tools; collaborate with team members effectively. and enables agents to resolve issues fast and efficiently.

Service 130

Service Customer Service Sales Out-Tasking 130

Perficient Digital Transformation

JUNE 7, 2022

Overview: Today the terminology “Data Analytics” becomes a buzz across all industries & enterprises. Every organization strongly believes Data Analytics greatly helps to get insight & accelerate the business strategies in order to grow & lead in their fast and ever-changing markets. Databricks Machine Learning.

Right-Sizing 138

Right-Sizing Analytics Engineering Out-Tasking 138

31 West

MAY 4, 2024

Some are designed for small businesses that need basic customer service tools, while others are for tech industries that offer out-of-hours IT support and large enterprises that need collaboration, communication, reporting, and AI-powered tools in the CRM. Zoho’s core functionality is its data and analytics.

Software 130

Software Supply Chain Management Sales Out-Tasking 130

Groove Technology

NOVEMBER 8, 2021

Business analysts evaluate project requirements, user data and analytics and make recommendations to CEOs and business owners. Typically, an in-house development team is rarely free to try out a wide range of technologies. When the scope of work is strictly outlined, you need a group of people to carry out the tasks set out.

Right-Sizing 230

Right-Sizing Out-Tasking Flexibility Engineering 230

Everest Group

OCTOBER 4, 2024

This isn’t just another buzzword to add to your corporate lexicon either—it’s a game-changer that’s set to redefine AI’s capabilities. Reach out  to discuss this topic in depth. The agents can execute tasks in their entirety through natural language-based inputs. What is agentic AI?

Banking 130

Banking Out-Tasking Service Automation 130

Everest Group

AUGUST 25, 2023

Our survey of procurement professionals found the technology holds great potential to transform spend analytics and cost optimization while increasing efficiency and saving time. The survey revealed that the majority of respondents believe that GAI will have the greatest impact on spend analytics and cost optimization.

Analytics 130

Analytics Sourcing Out-Tasking Efficiency 130

31 West

JULY 22, 2024

Personalization and AI-Driven Support Utilizing AI and data analytics to personalize customer interactions can significantly improve the shopping experience. Automating Customer Service Processes Automation can help handle routine tasks efficiently, freeing up human agents to deal with more complex issues.

E-Commerce 130

E-Commerce Customer Service Service Automation 130

Everest Group

APRIL 1, 2025

Reach out to discuss this topic in depth. Pilots might demonstrate technical feasibility – an AI system that forecasts demand or detects anomalies in data – yet fail to move the financial needle because enterprises cant figure out how to incorporate the outputs seamlessly into broader decision-making processes.

130

130

Everest Group

NOVEMBER 28, 2023

Increasing demand for specialized products, the need to underwrite newer business lines, and a push for efficiency are driving insurers to build relationships with MGAs – all suggesting the upcoming years could be a golden era for MGAs. Simultaneously, they are seeking to enhance operational efficiencies and carve out a larger market share.

Insurance 147

Insurance Service Co-Sourcing Analytics 147

31 West

MARCH 31, 2024

Ticketing System Automation Analytics and Reporting Multi-Channel Support AI-Powered Chatbots Live Chat Integration Capabilities Collaboration Knowledgebase Zendesk Sell 1. Automation For a help desk service provider, automation is the key to efficient services. Zendesk’s reporting and analytics tools help with this.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

31 West

JANUARY 23, 2023

When your IT agents have the right tools, it gets easier for them to manage users and handle all technical operations efficiently. Instead, they are looking for a robust and more comprehensive solution that can simplify technical operations and automate hectic manual tasks. The software can be deployed on the cloud or your premises.

Out-Tasking 130

Out-Tasking Software Automation Right-Sizing 130

Everest Group

JANUARY 19, 2023

Leveraging the power of Artificial Intelligence (AI) and data and analytics tools, media and communications companies are redefining themselves from being service providers to product creators. AI and data and analytics are now widely used across the media planning and buying value chain.

Service 130

Service Analytics Out-Tasking Automation 130

Premier BPO

JUNE 18, 2024

Outsourcing non-core processes allows companies to provide their customers with faster response times and improved problem-solving, increasing the efficiency of their operations by focusing on core competencies. The Premier BPO team revamped workflows, upskilled agents, and leveraged technology to improve efficiency and first-call resolution.

BPO 130

BPO Co-Sourcing Out-Tasking Outsourcing 130

31 West

JANUARY 25, 2023

This SaaS product delivers an excellent user experience and serves as a one-stop platform for all service management tasks. Datto’s AutoTask is another service desk software that automates all technical operations and provides a consolidated view of all assets, IT tasks, user issues, and recent requests on a single dashboard.

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

Premier BPO

OCTOBER 1, 2024

A well-structured database management system helps one make sense of this data: it filters out the noise and extracts what is essential by ensuring that data is stored, accessed, and used efficiently. The exponential rise in data has posed a significant challenge in handling such volumes.

Management 130

Management Co-Sourcing Government Analytics 130

The Scalers

NOVEMBER 20, 2024

To maximise efficiency, businesses that leverage offshoring set up a new office in the country of their choice. Check out our article on the key differences between offshoring, outsourcing, nearshoring and onshoring for an in-depth analysis of the topic. Is offshore software development ethical?

Offshoring 81

Offshoring Software Engineering Nearshoring 81

31 West

APRIL 16, 2024

Check out its three main membership plans, which are loaded with different functionalities, and choose the one that fits your goals. Now, all tasks can be managed within HubSpot. It has built-in task management software that offers task creation, assigning, updates, automation, tracking, and reporting in one place.

Out-Tasking 130

Out-Tasking Right-Sizing Sales Customer Service 130

Everest Group

JULY 31, 2024

AI-powered techniques revolutionize data analysis with descriptive, diagnostic, predictive, and prescriptive analytics, helping organizations interpret customer data and predict customer experiences. AI-driven predictive analytics models analyze historical data to identify patterns and predict future customer behaviors.

Retail 162

Retail Automation Analytics Customer Service 162

Magellan Solutions

JUNE 23, 2023

You entrust specific tasks to outsourcing vendors. With its remarkable powers to automate tasks, crunch data, and imitate human intellect, AI has come full circle. It has helped companies increase their production, efficiency, and cost-effectiveness. By automating tasks, employees can do more work in less time.

Outsourcing 98

Outsourcing Out-Tasking Analytics Outsourcing Operations 98

Automation Anywhere

JUNE 1, 2022

All this can be attributed to drivers of development, such as the rise of ubiquitous computing, extensive use of the internet protocol (IP), continued advancement of data analytics, and more. It also translates the devices’ protocols into one standard protocol and filters out unnecessary data from the devices.

Automation 145

Automation Manufacturing Retail Efficiency 145

Globalization Partners

MARCH 3, 2022

Nowadays, there are plenty of software tools that can maximize the efficiency and accuracy of your recruitment process to ensure you’re hiring the right people. Sketch out your recruitment process from start to finish — there are process mapping tools available online to help. What tasks can you automate to save time?

Out-Tasking 110

Out-Tasking Right-Sizing Jobbing Software 110

31 West

SEPTEMBER 7, 2022

Are you one of the business leaders who are racking their minds over the secret of not just staying in the game but also coming out with flying colors? Do you always feel like you are missing out on something vital to being a dominant competitor? Data Analytics. Having a highly competitive IT team is your solution!

Managed Services 130

Managed Services Management Service Out-Tasking 130

Offshore India Data Entry

MAY 21, 2024

This transformation is being driven by the rapid advancements in Artificial Intelligence (AI), with its ability to automate repetative tasks and analyze vast amounts of data, is revolutionizing industries across the globe. Companies started outsourcing business tasks to BPO services providers to save costs and increase efficiency.

BPO 105

BPO Offshoring Data Entry Business Process Outsourcing 105

Everest Group

MAY 22, 2024

Reach out to discuss this topic in depth. While concerns about declining revenues and increased costs are valid, many traditional methods, like human interaction, are still needed for complex customer issues. Read on to discover strategies to improve CXM provider success in a technology-driven market.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

31 West

MARCH 7, 2023

Outsourcing the IT help desk seems like the only viable option for managing simple to complex technical tasks. These companies do not just have a proficient team that’s available 24/7 at your disposal, but they use a wide range of ITSM tools for maximizing efficiency and streamlining all routine tasks.

Software 130

Software Out-Tasking Automation Management 130

Offshore India Data Entry

APRIL 12, 2024

What if there was a way to unleash hidden growth potential by outsourcing this task? Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts.

Data Entry 115

Data Entry Outsourcing Service Streamline Operations 115

Magellan Solutions

JUNE 19, 2023

AI is transforming education through personalized learning, task automation, and increased convenience. Artificial intelligence is changing healthcare outsourcing by enhancing patient care processes, results, diagnostics, analytics, and resource allocation. Businesses are stepping into a new era of efficiency and innovation.

Outsourcing 105

Outsourcing Out-Tasking Call Center Collaborations 105