Premier BPO

JULY 12, 2024

3 Unfortunately, the healthcare industry hasn’t been able to leverage the full potential of these AI-powered tools that have the potential to enhance customer experience, bring cost savings, boost efficiency, and bring accessibility to healthcare services. Transforming healthcare with AI: The impact on the workforce and organizations 4.

Healthcare 130

Healthcare Efficiency BPO Insurance 130

IBM Services

FEBRUARY 28, 2024

Sourcing is getting smarter. To start, many organizations have already pivoted from a tactical to a strategic sourcing mindset—which can make all the difference when it comes to gaining and retaining a competitive advantage. But now, the benefits of strategic sourcing are becoming even more attainable thanks to innovation.

Sourcing 102

Sourcing Supply Chain Management Strategic Sourcing Automation 102

Premier BPO

JUNE 7, 2024

With experienced external partners, your business can unlock best practices that streamline your processes for improved efficiency, scalability, and exceptional customer service. The Solution Premier BPO thoroughly analyzed the client’s needs and existing workflows to identify opportunities to streamline processes and improve efficiency.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Premier BPO

OCTOBER 1, 2024

A well-structured database management system helps one make sense of this data: it filters out the noise and extracts what is essential by ensuring that data is stored, accessed, and used efficiently. Organizations that effectively leverage database management can use data to drive decisions, innovation, and competitive advantage.

Management 240

Management BPO Co-Sourcing Government 240

Premier BPO

JUNE 14, 2024

With the right partners, strategic partnering can give your business a robust growth and efficiency tool. One should ideally start by identifying the repetitive transactional tasks internal to the company that can be performed much more efficiently by external experts with specialized skills.

Outsourcing 246

Outsourcing BPO Co-Sourcing Streamline Operations 246

Perficient Digital Transformation

AUGUST 9, 2023

Redis in a Nutshell Redis, short for Remote Dictionary Server, is an open-source, in-memory data structure store. applications: Caching: Caching involves storing frequently accessed data in memory to reduce the load on your primary data source, like a database. today to unlock new levels of speed and efficiency.

Efficiency 96

Efficiency Analytics Sourcing Engineering 96

Premier BPO

SEPTEMBER 10, 2024

To successfully implement this, an organization must identify key data sources and work towards defining relevant KPIs and metrics. Digital transformation solutions also require utilizing efficient data processing platforms, which are crucial as they streamline the process of turning raw data into actionable insights.

BPO 244

BPO Co-Sourcing Government Efficiency 244

Premier BPO

AUGUST 2, 2024

The transformative solution of borderless outsourcing can help companies enhance efficiency, drive innovation, and gain a competitive edge. Together, these enable businesses to unlock operational efficiencies, mitigate risks, and drive sustainable growth when coupled with a tech-enabled outsourcer. Ready to Explore Outsourcing?

Outsourcing 244

Outsourcing Co-Sourcing BPO Global Outsourcing 244

Premier BPO

AUGUST 16, 2024

The Modern Contact Center: A Complex Landscape Modern contact centers have evolved into strategic business functions that face pressures like increasing call volumes, persistent talent shortages, and the need to optimize service quality and cost efficiency.

Outsourcing 237

Outsourcing BPO Co-Sourcing Labor Costs 237

IBM Services

SEPTEMBER 7, 2023

This is where harnessing artificial intelligence (AI) and data analytics can help. Companies that harness AI and data analytics can also make clean energy more viable overall by increasing their cost competitiveness over legacy energy sources. The latter can also help drive efficiency by lowering end-user energy use.

Analytics 99

Analytics Research Sourcing Automation 99

Premier BPO

JUNE 28, 2024

2 However, the disconnect between the efficiencies companies feel the chatbots can deliver and how consumers view the chatbot experience is at an all-time high. This becomes a source of great dissatisfaction for consumers. Therefore, focusing on user-centered design principles is the first step in reversing the declining trend of CX.

BPO 242

BPO Co-Sourcing Research Labor Costs 242

Everest Group

JANUARY 19, 2024

Driving factors behind the evolution to MXDR An MXDR solution always incorporates an XDR platform that integrates with a data lake to gather data from distinct sources. It employs Artificial Intelligence (AI)/Machine Learning (ML) and analytics to correlate the data and generate alerts that threat hunters subsequently investigate.

Cybersecurity 182

Cybersecurity Analytics Managed Services Out-Tasking 182

IBM Services

APRIL 15, 2024

Data virtualization bridges this gap, allowing organizations to use their existing data sources with flexibility and efficiency for AI and analytics initiatives. Virtualizing data acts as a bridge, enabling the platform to access and display data from external source systems on demand. Why choose data virtualization?

Analytics 69

Analytics Sourcing Design Efficiency 69

IBM Services

SEPTEMBER 19, 2023

Though you may encounter the terms “data science” and “data analytics” being used interchangeably in conversations or online, they refer to two distinctly different concepts. Meanwhile, data analytics is the act of examining datasets to extract value and find answers to specific questions.

Analytics 81

Analytics Out-Tasking Engineering Healthcare 81

Everest Group

APRIL 26, 2024

This shift has made it essential for enterprises to adopt an efficient channel management system. As a result, engagement channel optimization has become the most demanded module in next-gen customer engagement management, followed closely by content management and learning and training.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Perficient Digital Transformation

JUNE 1, 2022

A group of five pillars encompassing Reliability, Security, Cost Optimization, Operational Excellence, and Performance Efficiency. Cost Optimization must be balanced against Performance Efficiency. Conversely, Operational Excellence may complement and enhance Performance Efficiency. ” ~ David Allen.

Efficiency 97

Efficiency Co-Sourcing Design Right-Sizing 97

Perficient Digital Transformation

MARCH 29, 2023

Set up the SAP Data Hub environment, connect to the SAP data, set up a pipeline with Pipeline Modeler, configure the Streaming Analytics Service, setup Kafka or MQTT and receive the streaming data in Databricks with Spark Streaming. Integrating SAP and Databricks has typically required a lot of glue.

Analytics 81

Analytics Government Sourcing Engineering 81

Everest Group

JANUARY 16, 2024

These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 173

Retail E-Commerce Service Sourcing 173

Everest Group

AUGUST 5, 2024

Enterprises require multiple technologies within the CX tech ecosystem, such as data platforms, including customer relationship management (CRM) and Customer Data Platforms (CDP), contact center solutions, including cloud, AI bots, and agent support, as well as analytics tools for customer and sales insights.

Sales 162

Sales Analytics Collaborations Marketing 162

Everest Group

DECEMBER 7, 2023

In this context, enterprises worldwide are increasingly recognizing the imperative to transition towards renewable energy sources, driven by both environmental concerns and a growing commitment to sustainable practices. Yet, key players are actively investing in cutting-edge technologies to drive energy efficiency for their clients.

Regulations 173

Regulations Efficiency Sourcing Marketing 173

Everest Group

JULY 4, 2024

These systems enhance operational efficiency by automating data collection and reporting processes. This helps in managing ethical sourcing and reducing the risk of supply chain disruptions. For instance, PepsiCo uses predictive analytics tools to evaluate the impact of climate change on agricultural supply chains.

Retail 147

Retail Inventory Management Analytics Sourcing 147

Premier BPO

OCTOBER 23, 2024

1 However, the growing complexity of data ecosystems, with multiple sources, formats, and technologies, presents significant challenges in aggregating and understanding this valuable asset. Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. What is ETL?

Co-Sourcing 130

Co-Sourcing Streamline Operations Government Analytics 130

Everest Group

AUGUST 25, 2023

Integrating Generative Artificial Intelligence (GAI) into Source-to-Pay (S2P) processes can reshape procurement operations. Our survey of procurement professionals found the technology holds great potential to transform spend analytics and cost optimization while increasing efficiency and saving time.

Analytics 130

Analytics Sourcing Out-Tasking Efficiency 130

Everest Group

APRIL 10, 2024

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. These innovations streamline operations, reduce costs, and improve efficiency, ultimately enhancing profitability margins.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Premier BPO

OCTOBER 30, 2024

Companies that leverage their data strategically enjoy clear growth, efficiency, and competitiveness advantages. An annual survey of business leaders on new business building found that approximately 40 percent expect to create data, analytics, and AI-based businesses in the next five years.

Management 130

Management Co-Sourcing Analytics Government 130

Everest Group

AUGUST 14, 2024

Data analytics, artificial intelligence (AI), and machine learning are enhancing deal sourcing, portfolio management, and risk assessment. Digital transformation is enabling PE firms to improve operational efficiency, enhance decision-making, and drive value creation.

Collaborations 162

Collaborations Advisory Regulations Marketing 162

Everest Group

APRIL 4, 2023

P&C carriers will need to excel at the 3Es: experience, efficiency, and effectiveness. Insurers also need to drive superior efficiency by enabling data-driven and analytics-driven claims processing. Winning P&C digital claims offer a compelling digital experience and strengthen customer loyalty.

Insurance 147

Insurance Analytics Right-Sizing Sourcing 147

Everest Group

JULY 16, 2024

Advanced technologies, such as AI, Machine Learning (ML), data analytics, and cloud computing, lead this transformation, enabling more informed decision-making and operational efficiency. PE firms recognize the potential of robust IT services to enhance portfolio performance, streamline operations, and achieve competitive advantages.

Service 162

Service Streamline Operations Banking Analytics 162

Everest Group

SEPTEMBER 9, 2024

Capital Markets IT Services PEAK Matrix® Assessment The capital markets industry is transforming to enhance operational efficiencies and reduce costs. Enterprises leverage AI and Machine Learning (ML) for predictive analytics, automated trading, and personalized financial advice.

Marketing 130

Marketing Service Cybersecurity Banking 130

Amzur

OCTOBER 10, 2024

Supply chains are intricate networks that connect businesses to their customers, ensuring products and services reach their destinations efficiently and on time. Disruptions can arise from various sources, including: Natural disasters: Earthquakes, hurricanes, floods, etc. Use Cases 1.

Supply Chain Management 59

Supply Chain Management Inventory Management Collaborations Advisory 59

Everest Group

MAY 22, 2024

Most buyers want their providers to be able to bring an end-to-end solution and are no longer just looking for a provider that can only provide people. Humans, supported by and, where possible, improved by technology, are the type of solutions customers are demanding.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

FEBRUARY 27, 2024

Generative Artificial Intelligence (gen AI) is emerging as a game-changer in customer experience management (CXM) by offering the potential to personalize customer interactions, enhance operational efficiency, and provide a competitive edge. As enterprises adopt gen AI, third-party providers have an increasingly vital role.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Everest Group

DECEMBER 26, 2023

Healthcare Payer Digital Services Healthcare enterprises have made digital adoption the bedrock of their growth strategies to optimize processes, realize cost efficiencies, and enhance member experiences. They are leveraging digital services for value-based care and population health management and to comply with changing regulations.

Healthcare 147

Healthcare Service Right-Sizing Manufacturing 147

Perficient Digital Transformation

JUNE 7, 2022

Overview: Today the terminology “Data Analytics” becomes a buzz across all industries & enterprises. Every organization strongly believes Data Analytics greatly helps to get insight & accelerate the business strategies in order to grow & lead in their fast and ever-changing markets. Databricks Machine Learning.

Right-Sizing 138

Right-Sizing Analytics Engineering Out-Tasking 138

Everest Group

MARCH 23, 2022

In addition to expecting cost savings and operational efficiencies, enterprises are seeking next-generation benefits, such as superior customer experience, from their transformation initiatives. Market Insights™ Analytics Offers Significant Opportunities Across Front-, Mid-, and Back-office. Our Thinking. Learn More. Learn More.

Automation 130

Automation Robotics Process Automation BPO Analytics 130

Everest Group

JULY 31, 2024

Source: Based on an Everest Group survey of over 600 consumers in Q3 2023 AI has emerged as a transformative force in integrating various customer interaction channels, breaking down organizational silos, and addressing the issues consumers are facing on both spoken and written channels.

Retail 162

Retail Automation Analytics Customer Service 162

Everest Group

AUGUST 5, 2024

Enterprises require multiple technologies within the CX tech ecosystem, such as data platforms, including customer relationship management (CRM) and Customer Data Platforms (CDP), contact center solutions, including cloud, AI bots, and agent support, as well as analytics tools for customer and sales insights.

Sales 130

Sales Analytics Collaborations Marketing 130