Everest Group

MAY 22, 2024

Over the last 12+ months, we have seen a massive drop in the stock performance of nearly every publicly traded customer experience management (CXM) service provider. Reach out to discuss this topic in depth.

Robotics Process Automation 173

Robotics Process Automation Right-Sizing Call Center Sourcing 173

Everest Group

NOVEMBER 30, 2023

As we stand on the brink of COP28 (November 30 to December 12, 2023), Everest Group’s technology service provider clients and industry leaders are poised to play a pivotal role in advancing the goals set forth by the Paris Agreement. This is a theme prominent not just at an enterprise level, but also at an international level.

Supply Chain Management 162

Supply Chain Management Finance Research Government 162

Eclaro

JANUARY 18, 2022

Visitors will find simplified navigation, access to new content, and links to new information showcasing our services and expertise, company culture, impact sourcing program and more. Learn more about how we can help your business with recruiting, staffing, outsourcing, and analytics.

Impact Sourcing 84

Impact Sourcing Analytics Outsourcing Sourcing 84

Raya Contact Center

JUNE 6, 2022

Highlights from the visit of the Minister of Youth and Sports, HE Dr. Ashraf Sobhy, while he was inspecting the “City Club” customer service center at RAYA Contact Center. Another crucial point he made was the importance of data analytics and prediction in customer experience management and how it is shaping the future of CX.

BPO 98

BPO Call Center Impact Sourcing Analytics 98

Raya Contact Center

MARCH 20, 2023

Its annual Global Outsourcing 100 list is one of the most prominent acknowledgments that recognizes the world’s best outsourcing service providers and advisors. It introduced a number of ground-breaking initiatives, including a mobile app for employees and advanced analytics and AI chatbots.

Outsourcing 98

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 98

Raya Contact Center

MARCH 21, 2023

Its annual Global Outsourcing 100 list is one of the most prominent acknowledgments that recognizes the world’s best outsourcing service providers and advisors. It introduced a number of ground-breaking initiatives, including a mobile app for employees and advanced analytics and AI chatbots.

Outsourcing 98

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 98

Raya Contact Center

DECEMBER 22, 2024

Similarly, both UAE and Kuwait are also experiencing a sharp growth in smartphone adoption Growing prominence of African nations Well-established North African countries such as Egypt are attractive delivery locations for customer experience (CX) services, due to their proximity to continental Europe and the UK.

Government 45

Government Impact Sourcing Research Analytics 45

Raya Contact Center

FEBRUARY 21, 2024

Its annual Global Outsourcing 100 list is one of the most prominent acknowledgments that recognizes the world’s best outsourcing service providers and advisors. RAYA CX has established partnerships with leading tech providers, leveraging advanced analytics and AI chatbots.

Outsourcing 75

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 75

Future of Sourcing

APRIL 7, 2023

In this series, Future of Sourcing is talking to practitioners, technologists and executives to get their insights and expertise on navigating current and future challenges impacting sourcing, procurement, risk and supply chain professionals. After the past two years, there’s a lot that we can learn from each other.

Redistribution 59

Redistribution Regulations Risk Management Risk Management 59

Everest Group

DECEMBER 6, 2022

COP 27 proved to be an instrumental platform for service providers and Big Tech players to engage in sustainability conversations and highlight their contributions towards the planet and its people. The increased volumes of ESG data generated will create opportunities for data analytics players, helping to bridge the climate data gap.

Collaborations 130

Collaborations Finance Regulations Impact Sourcing 130

Everest Group

FEBRUARY 7, 2025

Businesses in digital services, education and workforce training can integrate similar initiatives into their core talent strategies, creating sustainable pathways for skill-building and economic mobility. Integrating chess into digital literacy programs can also further enhance critical thinking abilities for tech-oriented roles.

Impact Sourcing 130

Impact Sourcing Sourcing Analytics Out-Tasking 130