Everest Group

MAY 6, 2024

To identify leading technology providers in this market segment, Everest Group has published its first PEAK Matrix ® assessment for providers of people analytics platforms. Visier leads the people analytics platform market with the highest market share.

Analytics 130

Analytics Human Resources Sourcing Research 130

Everest Group

APRIL 10, 2024

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. SC Health System recently invested $40M in Epic EHR Platform to enhance interoperability. Is RCM the next big thing?

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Perficient Digital Transformation

OCTOBER 9, 2024

Recently, the news broke that Optimizely acquired Netspring, a warehouse-native analytics platform. Simplifying Omnichannel Analytics for Real Digital Impact Netspring is not just another analytics platform. It is focused on making warehouse-native analytics accessible to organizations of all sizes.

Analytics 97

Analytics Retail Sourcing Sales 97

Everest Group

MAY 30, 2024

Cutting-edge digital technology is revolutionizing subscription management by providing organizations with real-time data-driven insights to enhance personalization, increase sales opportunities, optimize revenue, expand offerings, and retain customers. This has eliminated data silos and provided real-time data-driven insights.

Management 147

Management Analytics Outsourcing Customer Support 147

Everest Group

JULY 28, 2023

Life Sciences Clinical Data and Analytics (D&A) Platforms PEAK Matrix® Assessment The pandemic accelerated the need to extract value from data as it led to a substantial increase in data generation from various clinical sources, characterized by high veracity, variety, and volume.

Analytics 130

Analytics Sourcing Marketing Sales 130

Everest Group

FEBRUARY 21, 2024

LINKEDIN LIVE Exploring Clinical Data and Analytics: The Trends Shaping the Market View the event on LinkedIn, which was delivered live on Wednesday, February 21, 2024. Additionally, discover the evolving areas in clinical data and analytics and get a view of the outlook for this segment.

Analytics 130

Analytics Marketing Efficiency Healthcare 130

Groove Technology

OCTOBER 31, 2024

These teams, comprising developers, designers, project managers, and quality assurance specialists, possess deep knowledge of travel-specific technologies and industry requirements. Look for teams that can create flexible and modular systems capable of managing complex travel bookings and integrations with multiple service providers.

Software 130

Software Right-Sizing Offshoring Nearshoring 130

Perficient Digital Transformation

MARCH 12, 2024

Many times, it can be difficult to manage the needs of the development team and analytics team, prioritize work to be done, and achieve cross-functional collaboration between both departments. In addition, analytics work may not be properly prioritized and scoped depending on the needs of the development team.

Analytics 105

Analytics Sourcing Collaborations Management 105

Everest Group

MAY 23, 2024

Vendor Management Systems The Vendor Management System (VMS) is gaining importance as organizations seek solutions to manage their contingent workforce. Companies across industries and geographies, including previously untapped segments like the mid-market, now rely on contingent workers to meet business demands.

Management 130

Management Sourcing Analytics Insurance 130

Everest Group

JULY 24, 2024

LinkedIn Live Experience Management: Unlocking Value in Finance Transformation August 23, 2024 Join Everest Group Partner Shirley Hung and other distinguished panelists on an upcoming LinkedIn Live as they discuss ways to unlock the potential of experience management in finance.

Finance 130

Finance Management Advisory Accounting 130

Groove Technology

NOVEMBER 15, 2024

Enterprise Software Dominates Demand: 7% of outsourced software projects focus on enterprise applications, such as ERP systems, data analytics, and CRM platforms, according to software development statistics from the overall software market. Staff augmentation allows HR managers to add or remove team members based on project needs.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

Premier BPO

MARCH 6, 2025

Salesforce, long synonymous with Customer Relationship Management (CRM), is venturing into IT Service Management (ITSM), while ServiceNow, the ITSM leader, is making bold moves into CRM. Takeaway : Use AI-powered analytics to anticipate customer needs and create tailored solutions.

Sales 130

Sales Automation Out-Tasking Customer Service 130

Premier BPO

OCTOBER 30, 2024

An annual survey of business leaders on new business building found that approximately 40 percent expect to create data, analytics, and AI-based businesses in the next five years. Data-driven organizations outperform competitors, not simply because they use analytics but because they integrate data insights into every strategic move.

Management 130

Management Co-Sourcing Analytics Government 130

Perficient Digital Transformation

AUGUST 19, 2024

We are witnessing a sea-change in the way data is managed by banks and financial institutions all over the world. Though this seems to be at a stage where some more push is required in terms of adoption in the risk management function. Data being commoditized and, in some cases, even monetized by banks is the order of the day.

Risk Management 109

Risk Management Risk Management Management Banking 109

Premier BPO

MARCH 6, 2025

Manage Provide ongoing system administration, security monitoring, and compliance management for worry-free operations. Enhance Optimize your UC and CC platforms with AI-driven automation, omnichannel capabilities, and advanced analytics. Future-Proofing Your Business Communications Now is the time to act.

Administrative 130

Administrative Finance Automation Analytics 130

McKinsey & Company

OCTOBER 16, 2023

Louise Herring, a partner based in London who co-leads McKinsey’s Analytics Academy in Europe, outlines why the extent to which companies can generate impact from generative AI could depend on their ability to manage change effectively.

Management 132

Management Analytics 132

Everest Group

AUGUST 26, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment The Customer Experience Management (CXM) market in the Americas experienced moderate growth due to a stable economy, especially in the US. This favorable climate encouraged substantial investments from regional providers.

Co-Sourcing 130

Co-Sourcing Management Service Sourcing 130

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 162

Management Service Research Analytics 162

Premier BPO

OCTOBER 1, 2024

It is estimated that poor data management costs businesses, on average, $15 million in losses. A well-structured database management system helps one make sense of this data: it filters out the noise and extracts what is essential by ensuring that data is stored, accessed, and used efficiently.

Management 130

Management Co-Sourcing Government Analytics 130

Everest Group

SEPTEMBER 25, 2024

This comes in the wake of Adrian Durham, the founder and long-serving CEO of FNZ Group, announcing his decision to step down after 21 years at the helm. Durham’s departure marks a strategic shift for FNZ and the wealth management industry. As a key figure, this move signals a new direction for FNZ.

Banking 147

Banking Management Analytics Insurance 147

Everest Group

JUNE 13, 2023

Vendor Management System (VMS) Products PEAK Matrix® Assessment The Vendor Management System (VMS) market is growing steadily as organizations adopt VMS to efficiently manage and optimize their contingent workforce. Consequently, enterprises now expect VMSs to serve their end-to-end Contingent Workforce Management (CWM) needs.

Management 130

Management Analytics Marketing Research 130

Metasource

MARCH 6, 2025

Secure document management software that automates HR workflows. The Complexities of HR Compliance Management Its not news that failing to meet HR compliance requirements can lead to significant negative consequences. Now, HR document best practices include automation tools to transform workflows and compliance management.

Automation 52

Automation Management Human Resources Right-Sizing 52

Groove Technology

JANUARY 15, 2025

They play a pivotal role in developing intelligent applications such as chatbots, recommendation systems, and predictive analytics. Use Cases : DL4J is suitable for various applications, including image recognition, natural language processing, and predictive analytics. Aligning application performance with business objectives.

Automation 130

Automation Software Analytics E-Commerce 130

31 West

JULY 25, 2023

Understanding CRM in Your Dropshipping Business CRM, or Customer Relationship Management, is an innovative tool that has become an essential asset for businesses today. Even more importantly though, outsourcing becomes much easier to manage with an organized CRM system at hand.

Management 130

Management Sales E-Commerce Automation 130

Perficient Digital Transformation

DECEMBER 17, 2024

Product information management (PIM) is a crucial tool for accomplishing these objectives. This allows businesses to streamline the management of product data, such as descriptions, images, specifications, and other key information related to their products. What is PIM? How can PIM help improve your SEO?

E-Commerce 52

E-Commerce Management Engineering Data Entry 52

Everest Group

JULY 12, 2023

Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment 2022 was a tumultuous year for the US healthcare provider landscape. As healthcare providers face mounting revenue pressures, they are prioritizing the futureproofing of their revenue cycle operations.

Management 130

Management Healthcare Administrative Analytics 130

Groove Technology

NOVEMBER 1, 2024

Healthcare software outsourcing is the process of hiring outside organizations to manage the development, maintenance, and upgrade of software systems in the healthcare sector. Important steps include researching vendors, examining security standards, evaluating pricing models, and analyzing project management methods.

Healthcare 130

Healthcare Software Outsourcing Regulations 130

Everest Group

AUGUST 1, 2023

Clinical and Care Management Operations – Services PEAK Matrix® Assessment Value-based care models have gained significant traction in the market with growing costs of healthcare services and a pronounced gap in the care quality provided under traditional fee-for-service models.

Management 130

Management Healthcare Service Reduced Costs 130

Everest Group

JUNE 26, 2023

The shift toward value-based care has presented various opportunities such as telehealth, population data analytics, remote patient monitoring, commercial models based on risk assessment, increased investment in care management, and a greater emphasis on digital initiatives, particularly automation and analytics.

Healthcare 241

Healthcare Analytics Administrative Marketing 241

Everest Group

JANUARY 22, 2024

Generative Artificial Intelligence (AI) is poised to revolutionize customer experience management (CXM) by creating personalized, empathetic, and more fulfilling experiences that drive brand loyalty and business growth.

Management 162

Management Regulations Sales Banking 162

Forrester Digital Transformation

SEPTEMBER 1, 2022

Even though I was born in a small town in the northern part of India, I have spent most of my life in the glorious city of Mumbai where I earned my degree in mechanical engineering. Dancing on the high beats of Bollywood music rejuvenates me! I moved to the United States […].

Government 246

Government Management Engineering Supply Chain Management 246

Everest Group

FEBRUARY 27, 2024

By strategically partnering with third-party providers, enterprises can fully harness the potential of gen AI in customer experience management. However, successfully adopting and implementing gen AI requires overcoming expertise, data quality, and change management challenges. Let’s explore this further.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Everest Group

NOVEMBER 9, 2021

CIOs, CTOs Workforce analytics leaders Chief People Officers Talent/HR leaders Global sourcing managers/vendor managers Outsourcing leaders. Arkadev Basak. Vice President. Michel Janssen. Chief Research Officer. Nitish Mittal. Abhishek Sharma.

Outsourcing 246

Outsourcing Analytics Research Jobbing 246

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. This blog post delves into the significance of ITSM in enhancing IT support for students and faculty in educational institutions.

Management 130

Management Service Administrative Research 130

Everest Group

AUGUST 13, 2024

AWS Services Specialists PEAK Matrix® Assessment With enterprises maturing in their cloud journeys, the public cloud market has evolved as well, with steady demand for hyperscaler services and increasing innovations in AI, advanced data analytics, and integrated security.

Service 246

Service Analytics Marketing Sourcing 246

Everest Group

AUGUST 2, 2023

Network Transformation and Managed Services PEAK Matrix® Assessment – System Integrators (SIs) As enterprises embrace their digital transformation journeys, they are becoming cognizant of the critical role that network transformation plays. They strategically realign their network approach, focusing on use case relevance and value creation.

Managed Services 130

Managed Services Management Service Automation 130

The Hackett Group

SEPTEMBER 10, 2024

Optimizing and aligning CLM with processes like sourcing and risk management is critical to the successful operation of businesses of all sizes. Selecting the right CLM partner can unlock substantial benefits – from reduced cycle times to improved risk management – ultimately strengthening their competitive position.”

Software 116

Software Management Advisory Risk Management 116