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Hackett Research: Inflation, Geopolitical Unrest, Other Factors Drive Up Operational Costs of Finance for the First Time in Decades

The Hackett Group

Miami, FL — July 13, 2023 — For the first time in decades, most finance organizations experienced a significant increase in operating costs in 2023, driven by inflationary pressures, geopolitical unrest and other uncertainty factors, according to new research from The Hackett Group , Inc. NASDAQ: HCKT).

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Hackett: Procurement Operating Costs Increase For the First Time in a Decade

The Hackett Group

Despite increases in year-on-year operating costs, Digital World Class procurement organizations excel at cost optimization compared to typical organizations, The Hackett Group ® found. They now operate at 21% lower cost than their peers and have 32% fewer staff. Digital World Class Procurement Orgs Drive 2.4X

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From Data to Dollars: How European Giants Use CX Analytics to Save Millions

Raya Contact Center

European business giants are leveraging CX analytics to reduce costs, prevent churn, and increase profitability. Through predictive analytics, AI-powered solutions, and personalized journeys, companies like Santander, Vodafone, H&M, and IKEA are setting the gold standard for using customer data to unlock sustainable growth.

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SAP and Databricks: Better Together

Perficient Digital Transformation

Semantic Modeling Retaining relationships, hierarchies, and KPIs for analytics. It is designed to store all types of data (structured, semi-structured, unstructured) and support diverse workloads, including business intelligence, real-time analytics, machine learning and artificial intelligence. What is Databricks?

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How Speech Analytics Improve Offshore Call Center Services

Magellan Solutions

Offshore Call Center Services Uses Speech Analytics to Improve Customer Journey. For an outsourced call center services, this could mean use of technologies such as AI or in this case speech analytics. For an outsourced call center services, this could mean use of technologies such as AI or in this case speech analytics.

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Leveraging CRM To Turn Customer Complaints Into Opportunities For Growth

31 West

Analytics and Reporting The analytical capabilities of CRM systems are invaluable when it comes to deriving insights from customer complaints: Trend analysis : By analyzing complaint data over time, businesses can identify recurring issues or emerging problems.

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It’s Time To Update Your Data Lake Ingestion Strategy

Perficient Digital Transformation

So, if organizations can have real-time data in the data lake, organizations can reduce data ingestion operational costs and organizations can do this all without increasing load on operational systems then it seems to me the path is clear.

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