Remove Analytics Remove Reduced Costs Remove Research
article thumbnail

Six Common Challenges Customer Experience (CX) Leaders Face | Blog

Everest Group

But various challenges – from data analytics to talent – can prevent companies from delivering the highly personalized interactions consumers crave. They realize data will help them identify ways to improve the experience and lower contact volumes, ultimately improving customer satisfaction and reducing cost.

article thumbnail

Hackett Research: Inflation, Geopolitical Unrest, Other Factors Drive Up Operational Costs of Finance for the First Time in Decades

The Hackett Group

Miami, FL — July 13, 2023 — For the first time in decades, most finance organizations experienced a significant increase in operating costs in 2023, driven by inflationary pressures, geopolitical unrest and other uncertainty factors, according to new research from The Hackett Group , Inc. NASDAQ: HCKT).

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Efficient CX Delivery: A Tech-driven Approach | Webinar

Everest Group

WEBINAR Efficient CX delivery: A tech-driven approach September 26, 2024 9:00 AM PT | 12 PM ET Catch Everest Group Partner David Rickard as he joins an expert panel to explore how leading technologies, such as generative AI (GenAI), automation, analytics and more, are delivering value for organizations without compromising service quality.

article thumbnail

The Hackett Group’s Market Intelligence Service Launches Research Project Analyzing the Value Realized From Finance and Accounting Outsourcing Solutions Providers

The Hackett Group

NASDAQ: HCKT) today announced that its Market Intelligence Service has launched a new research project that will evaluate and rank finance and accounting outsourcing solutions providers. Our research will provide them with the guidance they need to do precisely this,” said Janssen. About The Hackett Group The Hackett Group, Inc.

Finance 96
article thumbnail

Economic Oasis: Revenue Cycle Management Thriving Through Turbulent Times | Blog

Everest Group

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. These issues have reduced margins and escalated providers’ workloads. in 2022 and 2023 from 54.8%

article thumbnail

Clinical and Care Management Operations – Services PEAK Matrix® Assessment 2023

Everest Group

While the pandemic initially drove alternate care delivery models, such as home-based care and virtual care, enterprises are increasingly using them to improve the continuity of care, reduce costs, and drive value for their member/patient base.

article thumbnail

IT Outsourcing Trends 2024 What to Expect in the Future

Groove Technology

The use of managed services not only helps businesses reduce costs but also provides them with access to specialized expertise and resources that may not be available in-house. Businesses will be able to leverage AI-powered tools and platforms to improve efficiency, reduce costs, and enhance the overall quality of their IT services.